- CenterWell (Des Moines, IA)
- …Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions, resolving escalated patient concerns with empathy and ... efficiency, and providing actionable feedback to improve frontline service delivery. The Care Delivery Call Quality Professional ensures that quality and… more
- Molina Healthcare (Des Moines, IA)
- …product and service information, and identifies opportunities to improve our member and provider experiences. **Job Duties** * Provide service support to ... **JOB DESCRIPTION** **Job Summary** Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and… more
- Molina Healthcare (Des Moines, IA)
- … service information and identifies opportunities to improve our member and provider experiences. **KNOWLEDGE/SKILLS/ABILITIES** + Supervises a team of employees. ... **JOB DESCRIPTION** **Job Summary** + Provides customer support and stellar service to meet the needs of our Molina members and providers. + Resolves issues and… more
- Humana (Des Moines, IA)
- …a **Licensed, Masters level, Social Worker** who functions as a Support Social Services associate (Support SS) in our Special Needs Plan (SNP) program and serves as ... part of an interdisciplinary care team member working with other disciplines, such as nurse care...LA, MD, MI, MS, NV, NM, OK, VA + Bilingual English/Spanish + Bilingual English/Creole + Experience… more
- CVS Health (Des Moines, IA)
- …conducting health-related assessments and facilitating the care planning process + Bilingual skills, especially English-Spanish **Education** + Associate 's of ... **Job Summary** The Care Manager-Registered Nurse is a key member of our Special Needs Plan (SNP) care team,...effectively, both verbally and in writing. + Excellent customer service and engagement skills. **Required Qualifications** + Must have… more
- Humana (Des Moines, IA)
- …a variety of strategies, approaches and techniques to manage a member 's physical, environmental and psycho-social health issues. Identifies and resolves barriers ... Environment is fast paced and requires ability to engage quickly with member while concurrently navigating multiple computer applications. Due to the auto dialer… more
- Humana (Des Moines, IA)
- …an impact** **Required Qualifications** + Minimum 1 year of customer service experience, including the ability to effectively de-escalate challenging situations + ... and/or Prior Authorization, preferably within a managed care organization + Bilingual (English & Spanish) fluent in written and verbal communication **Additional… more
- Humana (Des Moines, IA)
- …SQL and Excel + Lean, 6 sigma experience and/or certification + Bilingual (English/Spanish) **Additional Information** WAH requirements: + Must have the ability to ... 10mpbs upload) is required. + Satellite and Wireless Internet service is NOT allowed for this role. + A...+ A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information _Humana values personal identity… more
- CenterWell (Des Moines, IA)
- …and who is interested in being part of a team that focuses on excellent service to others. **Use your skills to make an impact** **Required Qualifications** + Active ... nursing experience in Hospital, SNF, LTAC, DME or Home Health. + Bilingual **Alert** Humana values personal identity protection. Please be aware that applicants… more