- RWE Clean Energy (Chicago, IL)
- …progress. + Ensure smooth handoff of systems from Tier 3 project teams into Tier 2 support for long-term operations. + Serve as the senior-level ... direction for the company's OT infrastructure. This role oversees two Tier 2 life-cycle support teams-Networking and Security-responsible for break/fix,… more
- Wipfli LLP (Chicago, IL)
- …documentation). + Perform tasks in the Continuous Improvement Register and lead Tier 2 meetings. + Manage escalation train-backs and ensure documentation ... and provide feedback to Service Desk team members. + Support the sales process and contribute to research and...our associates and offers a variety of benefits to support their well-being. Highlights include 8 health plan options… more
- The Joint Commission (Oak Brook, IL)
- …desktop) throughout the tier 1 customer issue life cycle, escalating issues to tier 2 , as appropriate and using official process. 1. Achieves a high level ... **Overview** **GENERAL SUMMARY:** As part of the JCR customer technical support team, this position will provide senior level technical support for… more
- ASM Research, An Accenture Federal Services Company (Lemont, IL)
- The Service Desk ( Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and ... staff, across on-site and occasional off-site environments. + Deliver deskside ( Tier II) support for troubleshooting, repair, deployment, and installation… more
- UL, LLC (Northbrook, IL)
- …will be a key partner in the rollout alongside a third-party implementation partner, stand up Tier 2 support and admin processes, work closely with L&D to ... from planning through go-live, stabilization, and adoption. + Build and run Tier 2 support : intake, triage, root cause analysis, resolution, and vendor… more
- Grant Thornton (Chicago, IL)
- …documentation of configuration decisions, process flows, and system dependencies. + Provide Tier 2 support for absence-related inquiries and escalate ... with country-specific absence rules, eligibility criteria, and approval workflows. + Support global absence data integrations with downstream systems such as… more
- Proven IT (Naperville, IL)
- Tier 2 Engineer Naperville, IL (http://maps.google.com/maps?q=Naperville+IL+USA) * IT Apply Job Type Full-time Description The Tier II Engineer is ... maintenance. This is the intermediate level of technical customer support . The Tier II Engineer has a...2 + years of experience working in the IT Tier I or Tier II field +… more
- Proven IT (Schaumburg, IL)
- …equivalent work experience. + 2 -4 years of experience in an IT support role, including hands-on Tier II responsibilities. + Strong working knowledge of ... You will act as a key escalation point for Tier I support and collaborate with ...benefits through Cigna. Health options include a choice of 2 PPO plans, or a High Deductible Health plan.… more
- American Medical Association (Chicago, IL)
- …utilize new features and functions. + Work with the designated team lead to provide Tier 2 system support to end-users. + Heavy participation in technology ... change in health care and the communities we serve. We encourage and support professional development for our employees, and we are dedicated to social… more
- Patterson Companies, Inc. (Chicago, IL)
- …to Patterson and believe that they build a stronger and successful organization. The Support Specialist - Tier I properly responds to inbound and outbound ... customer calls to provide technical support , answer how-to questions, and consult on workflow inquiries...sale, or similar software systems with basic troubleshooting + 2 years experience with practical application of Microsoft Operating… more
- Insight Global (Oak Brook, IL)
- …a passion for helping others. Qualifications: * 2 + years of experience in a Tier 1 IT Support or Technical Customer Service role. * Familiarity with basic ... Skills and Requirements We are seeking a dedicated and customer-focused Tier 1 Customer Support Representative to join our client's team in the education space.… more
- Crate & Barrel (Northbrook, IL)
- …life as a Benefits Analyst + Partner with the Associate Care and HRIS team in completing Tier 2 level benefit support to ensure proper processes are in place ... and benefit plans are administered accurately + Conduct audits to ensure benefit eligibility, elections, contributions and payroll deductions are processed accurately and in a timely manner + Manage billing process and submission to finance + Create and… more
- Bayer (Chicago, IL)
- …real difference, there's only one choice.** **Radiology Account Manager - Great Lakes 2 Territory** **Radiology Account Manager - Great Lakes 2 Territory** ... managers, procurement, and Value Analysis Committees; + Own sales objectives for mid- tier regional accounts, including revenue and gross margin, and contribute to… more
- Proven IT (Westchester, IL)
- …Technology or related field preferred. - 2 + years of experience in technical support , endpoint deployment, or Tier II Help Desk role. Technical Skills - ... healthcare technology initiatives. Working closely with the Project Manager, Tier III Engineers, and Support team, this...the Cigna network. Health options include a choice of 2 PPO plans or a High Deductible Health Plan… more
- IT Concepts (Hines, IL)
- …currently holds a Public Trust - Tier 4 + Travel: + A EUO Surge Support Travel Team Lead will be a dedicated surge support resource. Depending on the event, ... achieve extraordinary milestones. Kentro is hiring an experienced Surge Support Travel Team Lead to support our...events; events may require the need to travel for 2 weeks at a time, equating to 12 consecutive… more
- Prime Healthcare (Des Plaines, IL)
- …Provides telephone support for helpdesk and all associated processes. Provides tier two telephone support for hardware and software applications. Utilizes ... 360 outpatient locations in 14 states providing more than 2 .5 million patient visits annually. It is one of...IT systems. Travel as needed for hardware deployment and support . Advises the Director/Manager of any issues that may… more
- Prime Healthcare (Des Plaines, IL)
- …Provides telephone support for helpdesk and all associated processes. Provides tier one IT support for hardware and software applications. Utilizes help ... and has more than 360 outpatient locations in 14 states providing more than 2 .5 million patient visits annually. It is one of the nation's leading health systems… more
- US Foods (Rosemont, IL)
- …as TCP/IP networking, DHCP, and DNS. + Create documentation and articles to allow Tier I support to resolve repeat issues. + Create technical documentation to ... printers, monitors, payment terminals, etc. This role will also support Dynamics 365 ISVs such as FreedomPay, RF Smart,...of onsite (only 3 days per week) and virtual ( 2 days per week). This position is based out… more
- THOR Solutions, LLC (Great Lakes, IL)
- THOR Solutions is seeking an experienced, mission-focused professional to support the Surface Warfare Engineering Schools Command (SWESC) as an Electrical Systems ... Instructor. This position supports SWESC providing operation, curriculum support (includes updates and maintenance of curriculum), administration, safety, and… more
- CoreSite (Chicago, IL)
- …data center operating procedures. We are currently hiring for the Day Shift: 6:00 am - 2 :30 pm, Tuesday - Saturday A Tier III technician will be responsible for ... cross connect installations, cabling infrastructure management, advanced remote hands support , and customer cage and cabinet build outs. Responsibilities will… more
