- Ryder System (Alpharetta, GA)
- …Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) ._ **Job Description** : **Summary** The Call Center Workforce Analyst assists in ... delivering accurate and cost-efficient contact volume forecasts, and agent workforce schedules for our call center...forecasts, and agent workforce schedules for our call center activities, both real-time and planned.… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …support for everyday issues (eg, locating a plumber or automobile mechanic). The Workforce Analyst collects, analyzes, and reports metrics on Military OneSource ... workforce and workload to help the Workforce ...DoD and/or federal government contracts/programs + Experience supporting large call center operations + Ability to effectively… more
- Intermountain Health (Atlanta, GA)
- …and understands business reporting needs for end users * Participates in on- call and command center responsibilities * Develops and maintains comprehensive ... health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management) The… more
- Verint Systems, Inc. (Atlanta, GA)
- …+ Voice of Customer/CX experience with multiple types of visitor touchpoints (website, call center , physical store, etc.) + Experience with analytics tools such ... mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the… more
- Ford Motor Company (Atlanta, GA)
- …and B2B Parts and Accessories are preferred. + 2+ years of experience with Dealer, Call Center or similar with a focus on operational strategies and tactics ... **In this position ** The Non-Vehicle eCommerce Operations Senior Analyst is responsible for deeply understanding B2C and B2B...+ Ford or other Automotive Field Experience + Operations Center or Customer Call Center … more
- Intermountain Health (Atlanta, GA)
- …Develop and understands business reporting needs for end users * Participates in on- call and command center responsibilities, if applicable * Assists in ... health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management) + The… more
- Banc of California (Norcross, GA)
- …years' work experience in Customer Service is preferred + 1-2 years' work experience in Call Center is preferred + 2-3 years' work experience in Banking Branch ... TOGETHER WE WIN(R) **THE OPPORTUNITY** The HOA Client Services Analyst provides a concierge touch in our servicing model....free of harassment of any type; builds a diverse workforce and supports affirmative action. + Follows policies and… more
- AON (Alpharetta, GA)
- …on-site for SQL proficiency + Knowledge of Power BI is desired + Knowledge of call center fundamentals and reporting is desired Education: + Bachelor's degree or ... to our comprehensive benefits package, we encourage a diverse workforce . Plus, our agile, inclusive environment allows you to...Knowledge of Power BI is desired + Knowledge of call center fundamentals and reporting is desired… more
- Insight Global (Atlanta, GA)
- …collects data but also creates the story the data is telling Some sort of call center experience or similar this role falls within the patient connection ... Description Responsible for the research and understanding of all Patient Connection Center workflows in order to facilitate effective report writing, scorecard and… more
- Rocket Software (Atlanta, GA)
- …solutions that run their operations. The Senior Manager, at Rocket Software's Gen AI Center Of Excellence is responsible for the team building the future of Gen AI ... team of engineers that has won industry awards and analyst recognition in building out enterprise features based on...to continually drive inclusivity, diversity and equity in our workforce . The base salary range for this role is… more