- Pearl Interactive Network (Atlanta, GA)
- …and want more than just another job. Be the voice that makes a difference! The ** Contact Center Agent ** is responsible for answering inbound calls to support ... **Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.**… more
- Carter's/OshKosh (Atlanta, GA)
- …at Carter's. **HOW YOU'LL MAKE AN IMPACT:** The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email, ... the customer and escalate as needed to a call center lead agent 20% Technology, Training, Sales...+ Schedule and manage any required customer follow-ups following Contact Center guidelines 30% Documentation & Data… more
- Zoom (Alpharetta, GA)
- …Expertise specifically in our ZVA integrations + Partner with Product/Engineering on Contact Center integrations & roadmap requirements + Continually enhance ... Support Experience (Cloud & Premises PBX) + 3+ years Contact Center Sales Experience + 6+ years...Center Sales Experience + 6+ years of Virtual Agent , AI, Automation experience + Experience leading others with… more
- Cayuse Holdings (Atlanta, GA)
- **Overview** **Job Title:** Senior Service Desk Agent **Cayuse Company:** Cayuse Commercial Services **Location:** Remote **Pay Rate:** $23-$27 per hour **The Work** ... The Senior Service Desk Agent provides customer service solutions within service level agreements...or issues. + Manage agents on duty and ensure contact volume are handled within Service Level Agreements. +… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- … agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree preferred or equivalent relevant ... brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities… more
- Pearl Interactive Network (Atlanta, GA)
- …**Talent Community** in preparation for **future operations** . If you're an experienced contact center leader with a passion for coaching, accountability, and ... service excellence, we want to stay connected. The **Call** ** Center Supervisor** **(CCS)** is responsible for providing supervision and leadership to Customer… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure ... 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience… more
- Allied Universal (Alpharetta, GA)
- …: Various shifts available, including nights and weekends The Global Security Operations Center (GSOC) Agent /Specialist position in Alpharetta, GA, offers a role ... Real Estate, Healthcare, Education, Government and more. The Global Security Operations Center (GSOC) Operator, under guidance of GSOC Supervisor, is responsible for… more
- Motion Recruitment Partners (Norcross, GA)
- …in Norcross, GA. In this role, you'll be the first point of contact for customers-providing support for software, hardware, and network issues. You'll handle ... + 4 years of experience in a help desk/call center . + College Degree or equivalent work experience required....using information supplied in the Service Now Knowledgebase, the agent will seek help from Support Analyst II and/or… more
- Under Armour, Inc. (Atlanta, GA)
- …Ensure Hours of Operation are accurate across various campaigns * Collaborate with Contact Center leadership on reporting and dashboards to drive meaningful ... the team and individual levels * Collaborate with the Contact Center Leadership and Training partners to...is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations… more
- Black & Veatch (Atlanta, GA)
- …an employee-owned company, our people _are_ Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use ... laws and regulations. **Certifications** Professional Engineer License preferred Commissioning Agent , certified by a national recognized commissioning organization. Acceptable… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …link between the section (physicians, administrator, managers, and staff) and the call center (Agents and Patient Access leadership). + The overall function of the ... Kronos, applying the EHC Attendance Policy; and proactively manage and update agent adherence by submitting exceptions to Workforce Management within the established… more
- Verint Systems, Inc. (Atlanta, GA)
- …and partner channels, as well as having a deep understanding of the contact center market landscape, solutions, technology, competitive analysis, and pricing ... Strategy Sr. Director, you will be responsible for our Agent Copilot Strategy and offers to drive overall business...experience in go-to-market strategy and execution + Experience with agent assistant and IVA solutions and as a practitioner… more
- State of Georgia (Fulton County, GA)
- …Analyst is responsible for collecting, analyzing, and interpreting data related to contact center operations. Analyzes performance metrics such as call volume, ... response times, customer satisfaction, agent productivity, and abandonment rates. Resolves complicated issues involving...(KPIs) to assess the efficiency and effectiveness of the contact center . Research and resolves program issues… more
- Bank OZK (Alpharetta, GA)
- …and staff. Knowledge, Skills & Abilities + Accomplished executive with proven contact center knowledge and leadership expertise + Transformational leader who ... issues. + Lead by example and be a change agent to help team members evolve to meet shifting...equivalent required; bachelor's degree preferred + 3+ years call contact center management and/or leadership experience required… more
- Humana (Atlanta, GA)
- …engagement improvement that puts the needs of the member at the center of all business functions, coordinated and pervasive throughout the enterprise. Additionally, ... a best-in-class, multi-channel onboarding experience (email, mail, SMS, app, web, call center , IVR) tailored to member needs and Next Best Action (NBA) strategy… more
- The Clorox Company (Alpharetta, GA)
- …our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact ... management analytic capabilities. You would also be a change agent to evolve and deploy insights and optimizations for...need assistance or accommodations due to a disability, please contact us at ###@clorox.com . Please note: this inbox… more
- Belle (Atlanta, GA)
- …weekly, and monthly sales and outreach KPIs + Develop systems to track agent productivity, lead flow, conversion rates, and field coverage + Design and implement ... sales or outreach teams, ideally a mix of call center and field-based agents + Know how to lead...to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security… more
- Lumen (Atlanta, GA)
- …Managed Trusted Internet Protocol Service (MTIPS) in a Federal Security Operations Center (Federal SOC) 24x7x365 environment. The Federal SOC function is to provide ... tools, systems that have company-wide and possibly industry-wide impacts. + Frequent contact with senior leadership of customers and contractors for the purpose of… more
- CGI Technologies and Solutions, Inc. (Atlanta, GA)
- …archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will-Call counters: o At the Information Station, ensure ... completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training… more