- Parsons Corporation (Centreville, VA)
- …and redefine what's possible. **Job Description:** Parsons is looking for an amazingly talented ** Help Desk Customer Service Representatives** to join ... available 24/7/365** **, through both phone and email, ensuring help desk response capabilities are always accessible...such as JIRA and Maximo. + Adept at documenting service or product-related concerns promptly + Experience customer… more
- Chenega Corporation (Lorton, VA)
- …equivalent + Associate degree preferred + 2+ years' experience in a general help desk or customer service role, preferably in a maintenance environment + ... government program entitled Maximo. + Call or write the customer to ensure satisfactory performance of service ...there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in… more
- TekSynap (Dahlgren, VA)
- …Compliance + ITIL-Based Service Management **Overview** We are seeking aSenior Customer Technical Support Specialist ( Help Desk )to join ourteamatNaval ... seeking a **Senior Customer Technical Support Specialist ( Help Desk ).** The Senior Customer ...IT service requests and incidents using enterprise help desk tools. The incumbent ensurestimelyandaccurateproblem resolution,… more
- EPS Corporation (Dahlgren, VA)
- Customer Technical Support Specialist ( Help Desk ) - (756) Share this job as a link in your status update to LinkedIn. Job Title Customer Technical ... is seeking aCustomer Technical Support Specialist ( Help Desk )to provide high-quality technical assistance and customer ... Desk )to provide high-quality technical assistance and customer service in support of Industry, Federal,… more
- Huntington Ingalls Industries (Fairfax, VA)
- …https://vimeo.com/732533072 Job Description Mission Technologies, a division of HII, is seeking a Help Desk Customer Support Manager to support the DSS ... to 25 members with different skill levels; Manage day-to-day Service Desk operations. + Strategic Planning: Define...to support schedule flexibility if needed in support of help desk operations work schedule. Client Security… more
- General Dynamics Information Technology (Quantico, VA)
- …Required:** None **Job Family:** Technical Support Services **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** ... Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier 2** with GDIT....to ensure services/incidents are completed + Provides an outstanding customer service experience in a variety of… more
- Koniag Government Services (Chantilly, VA)
- …& Duties may include, but are not limited to:** + Deliver quality help desk support services to a customer base of about 2,000 geographically dispersed users ... LLC, a Koniag Government Services company, is seeking a Help Desk Technician to support ATS and...and provide accurate information to users. + Provide excellent customer service by actively listening to user… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …Combines acquired and demonstrated technical qualities with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help ... problems, issues, requests. As the entry point for customer , documents, notifies proper department/ desk , escalates as...degree upon approval. **Other Job Specific Skills** + Excellent customer service skills + Excellent communication and… more
- Red River (Chantilly, VA)
- …This position is primarily responsible for working on a team within the NOC/24x7 Service Desk . This position will handle technical support requests directly from ... truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit...developing the organization's perception with existing customers through exceptional customer service . This position will also assist… more
- Red River (Chantilly, VA)
- …growing and developing the organization's perception with existing customers through exceptional customer service . This position will also assist the NOC ... effective utilization of provided resources and the ability to deliver superior customer service . + Proven ability to utilize CRM data, product documentation and… more
- Huntington Ingalls Industries (Fort Belvoir, VA)
- …7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is ... answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. + Diagnoses,… more
- The Joint Chiropractic (Alexandria, VA)
- …cohesively with others in a fun and fast-paced environment. + Have a strong customer service orientation and be able to communicate effectively with members and ... you. At The Joint Chiropractic we provide world class service to every one of our patients, and we...previous Sales Experience. + Participate in marketing/sales opportunities to help attract new patients into our clinics + Be… more
- Actalent (Fort Belvoir, VA)
- …breakdown). + Understanding of licensing for our client or similar competitors. + Help desk experience with a focus on customer service and a positive ... to completion using JIRA, with ServiceNow as a backup. + Provide white-glove customer service to ensure client satisfaction. + Conduct weekly and monthly… more
- EPS Corporation (Dahlgren, VA)
- …team. The ideal candidate will have a strong background in Federal or DoD help desk environments and a proven track record of delivering exceptional technical ... Federal, or DoD environments. + Troubleshoot, diagnose, and resolve complex issues using help desk systems such asBMC RemedyorServiceNow. + Escalate issues as… more
- CACI International (Chantilly, VA)
- …Familiarity with enterprise monitoring tools such as HP OpenView or CA Concord. HDI Customer Help Desk Analyst certification or equivalent. Microsoft Office ... Provide face-to-face (walk-up) support where applicable, ensuring responsive, courteous customer service . Monitor system performance and alerts,...of formal education. Minimum 3 years of experience in Help Desk support, IT service … more
- EPS Corporation (Dahlgren, VA)
- …Document all service requests, incidents, and resolutions within the designated help desk system. + Escalate complex technical issues to higher-tier support ... Corporation is seeking a dedicatedCustomer Technical Support Specialist (NEN)to provide exceptional customer service and technical support to employees and end… more
- NANA Regional Corporation (Fredericksburg, VA)
- …+ Assists other NDCAC personnel with problems or issues. + Supports the tiered Help Desk architecture. + Performs and conduct research of potential resolution of ... at least five (5) years direct related experience in help desk and network support. + A...mobile forensic reports, etc.). + Possess and demonstrate excellent customer service centric attitude. + Be proficient… more
- Chenega Corporation (Springfield, VA)
- …support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Responsible for ... providing technical training and support to Help Desk agents related to computer systems,...good phone skills and a professional demeanor. + Previous customer service experience strongly desired. + Good… more
- Leidos (Fort Belvoir, VA)
- …. Help Create and update knowledge base articles related to problem tickets to help Service Desk and other support teams handle similar incidents in the ... with various IT teams, including Incident Management, Change Management, Engineering, and Service Desk , to resolve problems and prevent future occurrences.… more
- NANA Regional Corporation (Fredericksburg, VA)
- …+ Assist other NDCAC personnel with problems or issues. + Support the tiered Help Desk architecture. + Perform and conduct research on potential resolution of ... at least 5 years of direct related experience in help desk and network support. + A...to social media research involving criminal investigations. + Excellent customer service centric attitude along with demonstrated… more