- Lumen (Annapolis, MD)
- …Join us as we digitally connect the world and shape the future. **The Role** As a Customer Success Advocate II you will have the opportunity to ensure our ... and engaging sales accordingly. This role reports directly to the manager of Customer Success and is considered an individual contributor role. The team you will… more
- Lumen (Annapolis, MD)
- …Join us as we digitally connect the world and shape the future. **The Role** The Customer Success Advocate II is a customer -facing role that ensures ... from any state in the USA **The Main Responsibilities** * Implement customer success plans using standardized journey templates to set customer expectations… more
- Cornerstone onDemand (Baltimore, MD)
- …deep functional and technical knowledge of Cornerstone. They will also serve as a customer advocate cross functionally within the organization. The Customer ... a SWAT approach. This position will report to the Customer Excellence team within Customer Success...blocking client from realizing value + Serve as an advocate for the customer cross-functionally across the… more
- SHI (Annapolis, MD)
- **Job Summary** The Sr. ITAM Customer Success Manager (SR. CSM) is responsible for managing, expanding and renewing contracts with SHI's customers. The SR. CSM ... programs. The position reports to the Manager - ITAM Customer Success and ultimately to the Director...RFIs/RFPs/RFQs for ITAM services and ServiceNow licenses within allocated customer base. Be an advocate for the… more
- Trellix (Annapolis, MD)
- **_Job Title:_** Senior Customer Success Manager **_Role Overview:_** Job Description Summary The Senior Customer Success Manager (CSM) is responsible ... offerings, and support. Ultimately, in addition to the prime customer success focus, this role promotes retention...identify expansion and opportunities. + You will be an advocate for our customers with a focus on transformation… more
- PagerDuty (Annapolis, MD)
- …Are you passionate about helping businesses achieve their goals? If so, then a portfolio customer success manager role might be perfect for you! As a portfolio ... of customers (your portfolio) and act as their primary advocate within the company. Your focus will be on...explore potential upsells that add further value to the customer journey. + Customer Success … more
- Johns Hopkins University (Baltimore, MD)
- …support talented and motivated first-generation and/or limited-income (FLI) students, the Success Coaching Program in Academic Advising (SCAA) was established at ... University in 2019. The SCAA team is comprised of Academic Advisor/ Success Coaches (AA/SCs), utilizing an appreciative, strengths-based advising model to increase… more
- Rocket Software (Annapolis, MD)
- …shaping the transformation of Rocket's professional services business, driving higher levels of customer success , and revenue growth. This role is a critical ... effective communication and collaboration among various departments, including Sales, Marketing, Customer Success , Product Business Units, and Finance to ensure… more
- Amazon (Annapolis Junction, MD)
- …initiatives with the account teams and customers. This role will be responsible being an advocate for the customer as they embark on and continue their cloud ... Wide Public Sector team is looking for an exceptional Customer Solutions Manager to join our fast growing National...best path forward, and proposed next steps necessary for success . * Meet regularly with Account Executives to provide… more
- Guardian Life (Annapolis, MD)
- ** Customer Care III - Preferred Mountain and Pacific time zones with salaries based on location and starting pay rate of $21.00 with a 3% annual bonus target.** ... **Position Summary** The Customer Care Associate role supports Guardian's mission to keep...resolved without involving others + Strong aptitude in math ** Success Factors** + Continuously strives to deliver superior results… more
- SMX (Annapolis, MD)
- … Customer Service Desk your focus is to deliver support and solutions to the customer base while serving as an advocate for customer needs. This involves ... Oracle Customer Support Desk Agent (3600)at SMX(View all jobs)...understand that digital transformation is key to your future success . We share your vision for the future and… more
- Acxiom (Annapolis, MD)
- …towards successful fruition. + Proactively anticipate potential obstacles and skillfully advocate solutions that enable integration with customer data platforms, ... MarTech - Solutions Architect - Customer Data Platforms About the Position This primary...who are the single most important driver of our success . We're looking to hire people who share our… more
- Pearson (Annapolis, MD)
- …& Digital Studio + Sales & Marketing + Strategy, Planning & Operations + Customer Service & Success + Efficacy & Research + Higher Education, International ... strategic priorities at the title, discipline and portfolio level. Advocate the unique needs of the Math & Physical...key stakeholders across the business. + Cultivate a collaborative, customer -obsessed culture where data and customer context… more
- Pearson (Annapolis, MD)
- …part of Pearson Virtual School. The Board Relations Senior Associate is a member of the Customer Success Partners team and will be a Board facing team member who ... as well as noncustomer-facing responsibilities that directly support the Customer Success Partners Pods. This position will...mindset (both internal and external) and is a visible advocate for the customer . Builds strong relationships… more
- Confluent (Annapolis, MD)
- …technical roadblocks. We look upon Solutions Engineers to be a key cog within the Customer Success Team that help foster an environment of sustained success ... and engineering teams, and serve as a vital product advocate in front of prospects, customers, and the wider...in a cloud environment or equivalent experience in a customer and/or partner-facing role. + Experience designing and building… more
- RELX INC (Annapolis, MD)
- …working relationships with Global Commercial Strategy, Product, Content, Marketing, Customer Success , Sales and other teams. Including externalrelationships ... approach to power growth, strengthening an effective infrastructure for long-term success . + Defining and executing customer segment-based Go-To-Market… more
- Quadient (Annapolis, MD)
- …in our future** The Implementation Solution Consultant is a Services role within the Customer Success (CS) function at Quadient, providing the foundation for new ... the next set of responsible parties such as Quadient's Customer Success Manager, Account Manager, and Support...Account Manager, and Support Teams + Be a client advocate to bridge discussions between use cases/business process and… more
- Highmark Health (Annapolis, MD)
- …environment and approach new challenges with anticipation and a view towards success . Encourage new ideas and innovations in team members. Proactively identify ... Enhance department influence by providing responsive service and understanding customer needs. Effectively present information and provide decision support to… more
- Johns Hopkins University (Baltimore, MD)
- …partner offices to address and mitigate issues the students experience to promote success and retention. + Advocate for large-scale policy changes and individual ... status of students. + Host meetings to share findings from student success data regarding how departments can assist undergraduate students based on student… more
- Astrix Technology (Annapolis, MD)
- …and quickly build relationships with key stakeholders. + Experience serving as customer advocate to resolve any client issues. **REQUIRED KNOWLEDGE, SKILLS, ... of Astrix Consulting Services via examples of previous client success . + Establish new Life-Sciences client relationships (including C-Level...to clearly present how we help our clients drive success in their initiatives. + Leverage LIS brand … more