- Insight Global (Arlington Heights, IL)
- …. Skills and Requirements 2-3 years of experience in a Tier 1 helpdesk/desktop support role Experience with ServiceNow ticketing ... process, troubleshoot common access problems, and escalate unresolved or complex issues to Tier 2 support as appropriate. All support will be delivered via inbound… more
- RKON (Chicago, IL)
- Analyst ( Tier 1 ), End User Engineering About us: RKON is an ISO27001 and AICPA SOC 2 Type II certified company that specializes in providing IT migration and ... our customers. About the position: We are pursuing IT Help Desk (Analyst, End User Engineering) professionals...methods (phone, ticket (email/portal), chat, etc. + Provides Level 1 and 2 support for incidents (problem/issues) or service… more
- Sharp Electronics Corporation (Downers Grove, IL)
- …The National Helpdesk Technician is an entry-level position, responsible for providing Tier 1 helpdesk end-user support for small to enterprise-sized clients ... so must have the ability to occasionally work remotely updating servers **Qualifications** + 1 to 3 years' experience in a technical support role + Current Microsoft… more
- GovCIO (Hines, IL)
- …the VA NOC by providing Tier II network engineering support + Respond to Help Desk escalations via phone call, email, or the VA's ticketing system. + ... Investigation: Must be able to pass and maintain a Tier 4 (BI) Government Background Investigation + Bachelor's with...can't do it alone. We need great people to help us do great things - for our customers,… more
- TEKsystems (Worth, IL)
- …Preferred: + Bachelor's degree. + Proficiency in Microsoft Office Suite. + Experience with help desk systems and CRM tools. Soft Skills That Set You Apart: ... through complex inquiries, and ensuring they're equipped to deliver top- tier service in a fast-paced, high-volume environment. What You'll...call center or client support role, with at least 1 year in a supervisory or team lead capacity.… more