- Citizens (Johnston, RI)
- Description We are seeking a strategic and analytical leader to drive enterprise-wide Root Cause Analysis (RCA) for banking complaints. This role is pivotal in ... identifying systemic issues, enhancing customer experience, and reducing operational and regulatory risk. The ideal candidate will lead cross-functional efforts to… more
- Coinbase (Providence, RI)
- …we produce insights which directly move the company's bottom line. Customer Support/Experience is one of the most critical touchpoints in Coinbase's relationship ... doesn't need to exist. Our mission is to deeply understand the end-to-end customer support journey, from prevention through resolution, and use data to eliminate… more
- Oracle (Providence, RI)
- …for turning challenges into opportunities for growth? Join us as Lead Project Manager -Major Incident Management for Oracle Health and make a tangible impact on ... by bringing your expertise to our talented group. As Lead Project Manager -Major Incident Oversight, you will guide major incident management processes for Oracle… more
- ThermoFisher Scientific (Plainville, MA)
- …office location is in Plainville, MA. **Discover Impactful Work:** The Finance Manager performs complex financial analyses and creates accurate, concise, and timely ... regular analyses and reports to share business and financial insights for the Viral Vector Services (VVS) business via...multitude of areas such as inventory management, spend analysis, customer reconciliations and other ad-hoc requests. + Lead in… more
- CVS Health (Woonsocket, RI)
- …implementing new growth strategies + Partnering cross-functionally to identify colleague and customer needs and develop solutions and tactics to drive growth + ... dive analytics to identify opportunities for innovation and process improvement + Performing root cause analysis and ad hoc research to diagnose gaps in our workflow… more
- Coinbase (Providence, RI)
- …that guide members to new products and features. * Translate voice of customer insights into roadmap changes in partnership with CB1 Product, Engineering, ... the intersection of product and support to transform the customer experience. We're hiring a Program Manager ,...* Deep dive top CB1 contact drivers to analyze root causes, frequency, and customer impact, and… more