- SunPower (Annapolis, MD)
- …to residential customers across the US with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding ... SunPower is seeking a highly skilled and motivated Escalations Specialist to support the business by handling the most...aptitudes, backed by 3+ years' experience in a direct customer facing role. You should be able to perform… more
- COMSO, Inc (Fort Meade, MD)
- Customer Support Specialist I (TS/SCI w/...resolution for Tier 1 (Service Desk) and Tier 2 ( Escalation ) support via the telephone, email and chat + ... Provide a high-level of customer service and support to ensure each ...the client/server/storage/network devices, etc. + Provides support for the escalation and communication of status to agency management and… more
- General Dynamics Information Technology (Fort Meade, MD)
- …Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required** Transform technology into ... opportunity as a **Help Desk Support Service Specialist - Intermediate** with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter… more
- CACI International (Fort Meade, MD)
- …our global efforts.** **Position Overview:** As a NOC Specialist - Infrastructure Specialist , you will be the escalation point for client queries, providing ... NOC Specialist Job Category: Information Technology Time Type: Full...updated. + Other duties as required to deliver excellent customer experience. * **Technical Proficiency:** + Experience with Virtualization… more
- Envista Holdings Corporation (Washington, DC)
- …**POSITION SUMMARY** The primary function of the **Regional Clinical Training Specialist ** is to provide hands-on and/or remote post-sale product training on ... will include imaging software and related technology. The Regional Clinical Training Specialist will also serve as source for training escalations within the… more
- Zurich NA (Annapolis, MD)
- Business Development Specialist 114020 Zurich is seeking a Business Development Specialist to join ZRS in the new Zurich Commercial Services Distribution profit ... enhance our market presence, identify and grow newer, less mature customer /distributor relationships and increase market share. **Key responsibilities:** + Drive… more
- Gama-1 Technologies (Silver Spring, MD)
- GAMA-1 Technologies, LLC seeks a highly experienced Remote Cloud Computing Specialist to support our growing Cloud Services practice. In particular, the successful ... functions, Postgres Databases and EC2 machines. Duties/Responsibilities: The Cloud Solutions Specialist will provide guidance and subject matter expertise in all… more
- MAG (Hanover, MD)
- **Position Summary** MAG Aerospace is seeking an experienced IT Specialist to support as a System Administrator for multiple DoD guest systems at various ... & Nessus) **Requirements** **Minimum Requirements** **Knowledge and Skills** + Knowledge of customer service, the ability to listen carefully and the ability to… more
- MAG (Hanover, MD)
- **Position Summary** MAG Aerospace is seeking an experienced System Administrator/IT Specialist who will be responsible for day to day operational IT support along ... and instructions for Government AIS networks. + Knowledge of customer service, the ability to listen carefully and the...and the ability to quickly determine problem solutions or escalation path. + Ability to arrange things or actions… more
- CommuniCare Health Services Corporate (Linthicum Heights, MD)
- …delivering against quantitative and qualitative performance metrics. + Exceptional customer service mindset. JOB RESPONSIBILITIES The HR Operations Analyst provides ... execution - review data before approvals are submitted + Issue resolution/ escalation and coordinate cross functional support with internal teams + Project… more
- Philips (Baltimore, MD)
- …diagnostics to external healthcare customers and field partners in order to resolve customer equipment issues and initiate escalation , if appropriate. US work ... Monitoring in the Mid- Atlantic region. This position is responsible for customer relationship management through the effective application of technical knowledge to… more
- TD Bank (Washington, DC)
- … relationships, putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to ... and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible… more
- H&R Block (Baltimore, MD)
- …and resolve concerns to ensure customer satisfaction. + Handle customer communications using incident handling, escalation , quality measurement procedures, ... and track user incidents. Responsible for end-to-end resolution and ownership of customer requests or concerns. Closely monitoring requests, communicate with the … more
- Anywhere Real Estate (Baltimore, MD)
- …workflow based on volume of transactions and serve as the first point of escalation for questions and issues. This position is uniquely poised to not only drive ... This includes: + Manage capacity and workflow of each Specialist . + All aspects of hiring, interviewing and on-boarding....steps to maintain positive experiences, as well as resolve customer complaints and issues in a timely and effective… more
- Anywhere Real Estate (Baltimore, MD)
- …workflow based on volume of transactions and serve as the first point of escalation for questions and issues. This position is uniquely poised to not only drive ... This includes: + Manage capacity and workflow of each Specialist . + All aspects of hiring, interviewing and on-boarding....steps to maintain positive experiences, as well as resolve customer complaints and issues in a timely and effective… more
- Anywhere Real Estate (Baltimore, MD)
- …workflow based on volume of transactions and serve as the first point of escalation for questions and issues. This position is uniquely poised to not only drive ... This includes: + Manage capacity and workflow of each Specialist . + All aspects of hiring, interviewing and on-boarding....steps to maintain positive experiences, as well as resolve customer complaints and issues in a timely and effective… more
- General Dynamics Information Technology (Washington, DC)
- …DMC-D: Digital Media Certified Designer - Crestron, Unified Communications Design Specialist - Cisco Systems, Crestron Certified Programmer - Crestron, Extron ... and Video Conferencing System + Leads delivery efforts at customer locations. + Responsible for assessing the applicability of...have supervisory responsibilities. + Serve as the point of escalation support for Tier 1 and Tier 2 technicians… more
- Koniag Government Services (Washington, DC)
- …(KDS), a Koniag Government Services company, is seeking a Facility Support Staff Specialist with a Secret Clearance to support KDS and our government customer ... and response to end users' issues. + Support timely resolution and escalation of issues coordinating with applicable POCs, initiating service tickets, coordinating… more
- M&T Bank (Baltimore, MD)
- …in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. + Promote an environment that supports diversity and ... contact **Experience with Loan Agency or LoanIQ** Strong focus on customer service and satisfactionStrong verbal and written communication skills **Education and… more
- Ryder System (Annapolis, MD)
- …project priorities and manage the activities of the QA Consultants, Specialist , Analyst, contractors, RyderTemp and interns within the team, delivering each ... and interested parties + Anticipating and addressing project obstacles + Issue Resolution/ Escalation + Telecommute effectively as needed and as directed by manager +… more