- Actionet Inc (Washington, DC)
- A technology solutions provider in Washington, DC is seeking a Tier 2 - Senior Desk Side IT Specialist to support IT operations. The ideal candidate will ... associate degree and over 5 years of hands-on IT support experience, with at least 2 years...troubleshooting for hardware and software issues, managing Azure Virtual Desktop sessions, and overseeing endpoint management. This position offers… more
- Actionet Inc (Washington, DC)
- …Requirement: US Citizenship with eligibility for High Public Trust ActioNet is seeking a Tier 2 - Junior IT Specialist to provide dependable on-site and remote ... technical support for users in Washington, DC. The ideal candidate will have an associate degree, 1- 2 years of IT or help desk experience, and a strong customer… more
- Actionet Inc (Washington, DC)
- …side personnel assigned to this contract Ensure Call Center personnel adhere to all Tier 2 SOPs Ensure satisfactory performance of contract task areas Train and ... ActioNet has an opportunity for a Desk Side Support Manager requiring a Public Trust clearance in...to users in e‑mail, directories, computer operating systems, and desktop applications for all computer systems and applications Facilitate… more
- Slope (Washington, DC)
- …the Connected Warfare Division. The Connected Warfare division builds systems to support global command and control missions. We create joint, time sensitive, multi ... and understand real world operating conditions CORE REQUIREMENTS At least 2 + years architecting systems designed for scale, performance, and non-standard network… more
- Hirebridge (Bethesda, MD)
- …final escalation point for complex end‑user and Windows endpoint issues, providing Tier ‑3 technical support with advanced diagnostics, root cause analysis, and ... Location: Bethesda, MD Work Type : Hybrid Work (Minimum 2 days Onsite - Could extend to a higher...operations across the organization. The position serves as a Tier -3 escalation point, providing expert-level troubleshooting, root cause analysis,… more
- IT Concepts (Washington, DC)
- …we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring a Tier 2 Desktop Support Analyst to support ... the Department of Commerce. Responsibilities: + Provide end-users exceptional Tier 2 desktop support , addressing hardware, software, and network-related… more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented Tier II Technician to begin an exciting and challenging career with SAIC. ... maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …+ Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams. + Diagnose and resolve complex hardware ... related experience **US Citizenship Required:** Yes **Job Description:** WINDOWS DESKTOP ENGINEER Advance how our customers operate while you...guidance and training to Tier 1 and Tier 2 support staff. +… more
- Koniag Government Services (Washington, DC)
- …IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in Washington, ... to perform the duties of a Tier 2 Help Desk Engineer to support a...Engineer will:** + Serve as an escalation point for Tier 1 Help desk + Install desktop ,… more
- GovCIO (Washington, DC)
- …this job (https://careers-govcio.icims.com/jobs/6592/network-systems-administrator- 2 -%28desktop-and-system- support ... government officials and their requirements when it comes to system support . **Responsibilities** Establishes and maintains smooth operation of computer systems (to… more
- TAD PGS, Inc. (Laurel, MD)
- …at least 5+ years of recent IT related work experience + Must have at least 5 years Tier 2 IT Technical support experience + Must be able to obtain Secret ... We have an outstanding Contract position for anIT Desktop / Field Services Technicianto join a leading...seeking an IT Field Services Technician to help us support the information technology needs of the nation's leading… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Service Desk ( Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and ... staff, across on-site and occasional off-site environments. + Deliver deskside ( Tier II) support for troubleshooting, repair, deployment, and installation… more
- IntelliDyne (Washington, DC)
- Deskside Support Manager- Tier 2 Status:...related field + Must possess an HDI certification (Ex. Support Center Manager or Desktop Support ... Exempt Location: Washington, DC (Hybrid 3 days onsite/ 2 remote) Salary Range: $110k to $130k Clearance: Secret Responsibilities: + Be the primary customer service… more
- Applied Research Solutions (Washington, DC)
- …teams for complex problems. The ideal candidate will handle Tier 1 and Tier 2 support activities, maintain virtual machine environments, and ensure ... support for cloud services, hosted applications, and Virtual Desktop Infrastructure (VDI) in a government environment. This role...with cloud providers for Tier 1 and Tier 2 support issues, escalating… more
- Applied Research Solutions (Washington, DC)
- …continuous service improvement initiatives + Work with cloud providers for Tier 1 and Tier 2 support issues, escalating Tier 3+ issues appropriately ... support with specialized focus on Kubernetes and Virtual Desktop Infrastructure (VDI) in a government environment. This role...combines Tier 1 and Tier 2 Site Reliability Engineering (SRE) support responsibilities… more
- M. C. Dean (Annapolis Junction, MD)
- …endpoint devices. The position provides Tier 1 helpdesk support and support to Tier 2 (Escalation) problem identification, diagnosis and resolution ... for the better. We are seeking a **System Administrator 2 ** to join our **Security and Electronic Systems (SES)**...of virtual hypervisors to include VMware and Hypervisor. + Support configuration and maintenance of Virtual Desktop … more
- BAE Systems (Washington, DC)
- …As a Remote Initial Support Analyst, you'll play a critical role in providing ** Tier 1** analysis and support for zero client, thin client, thick client, ... incentives may be available based on position level and/or job specifics. **Level 2 Technical Support Analyst** **118368BR** EEO Career Site Equal Opportunity… more
- Kaizen Approach, Inc (Annapolis Junction, MD)
- …related to eVDI performance, connectivity, and configuration.* Must be able to provide Tier 2 and Tier 3 support for enterprise Citrix users and back-end ... Kaizen Approach is currently seeking a Platform Engineer (Level 2 ) to support enterprise hosting environments and enhanced Virtual Desktop Infrastructure… more
- Leidos (Laurel, MD)
- …Develop and update documentation for SOP's and troubleshooting procedures. + **Provides** Tier 2 (Escalation) problem identification, diagnosis and resolution + ... (MCSA-DT) Windows 8. -Microsoft Certified IT Professional - Windows Client (MCITP-Client) Desktop Support Tech on Windows 7. -Microsoft Certified IT Professional… more
- Leidos (Bethesda, MD)
- …the environment + Implement major system upgrades as designed and approved + Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of ... of servers located in offsite data centers. + Provide Tier 3 operations support and be able...service inquiries and problems. + Experience working as a Tier 3 system administrator: familiar with using desktop… more
