- NTT America, Inc. (Frankfort, KY)
- …Whether 2 Years or 20, Discover Rewarding Journeys with Us!** The **Senior Customer Success Manager** is a skilled individual contributor responsible for ... Senior CSM plays a vital role in supporting senior team members, executing customer success strategies, and ensuring that customer needs are met efficiently.… more
- PagerDuty (Frankfort, KY)
- …in a flexible, award-winning workplace. As our **Regional Vice President, North America Customer Success ,** you will be reporting to the Chief Customer ... centricity, and understanding the motion to win in the enterprise. The Customer Success Management team acts as a Trusted Advisor to our customers, ultimately… more
- Renaissance (Louisville, KY)
- …strive for the best, own our actions, and grow and evolve. **Job Description** The Customer Success Manager Senior is a strategic leader within the Customer ... agencies and internal executive leadership. **In this role as a Customer Success Senior, you will:** + Provide **strategic and operational leadership** for… more
- Oracle (Frankfort, KY)
- …business trends, define and standardize KPIs, measure the effectiveness of our Customer Success initiatives, and present compelling recommendations to leaders ... improving the overall customer experience. **Responsibilities** Job Responsibilities: + Analyze Customer Success data and KPIs to identify trends, risks, and… more
- Pearson (Frankfort, KY)
- …(up to 4 nights/month expected).** Preferred + Experience in EdTech and/or Customer Success . + Familiarity with Salesforce, Microsoft O365 Suite, Smartsheet, ... you may request reasonable accommodations by emailing ###@grp.pearson.com. **Job:** Customer Success **Job Family:** GO\_TO\_MARKET **Organization:** Assessment… more
- GE Appliances, a Haier company (Louisville, KY)
- …, and _we create possibilities_ . Interested in joining us on our journey? The Customer Success Leader will define and execute the strategy for all post-sales ... every touchpoint. As the single point of accountability for the end-to-end customer success journey, this leader will build a world-class function that drives … more
- RELX INC (Frankfort, KY)
- Job Description Enterprise Customer Success Manager Are you a skilled relationship builder with a passion for customer success ? Are you a customer ... retention and usage in their program. About the Role The Enterprise Customer Success Manager (eCSM) is a relationship strategist focused on developing meaningful… more
- ISC2 (Frankfort, KY)
- …connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer ... in related field preferred, or equivalent work experience + 5+ years in Customer Success , Account Management, Training Delivery Coordination, or similar role… more
- Wolters Kluwer (Frankfort, KY)
- **Permanent remote role.** As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more ... customers. * Address and resolve a broader range of customer inquiries and issues. * Assist with customer... customer inquiries and issues. * Assist with customer renewals and upselling opportunities. * Monitor and analyze… more
- Oracle (Frankfort, KY)
- …resources, logistics, marketing, sales or developmental training in sales or for customer support (as available). US Veteran transitioning from active service or ... member of Oracle's Support Organization, you will be responsible for answering inbound customer calls and emails as it pertains to their support renewals. Following… more
- Coinbase (Frankfort, KY)
- …to our most valued customers. You'll join a high functioning team of customer focused support professionals who know their performance is essential to Coinbase ... an individual who has a passion for making the customer experience seamless and phenomenal. *What you'll be doing:*...* Model an investigative mentality to help address critical customer issues at the root cause. * Represent and… more
- iCIMS (Frankfort, KY)
- …on customer accounts. + Maintain accurate activity tracking in CRM and customer success platforms to ensure visibility across Customer Success ... with iCIMS or comparable HR systems. + Experience using CRM and customer success tools (Salesforce, Gainsight etc.) + Customer -obsessed with a proactive,… more
- Resideo (Louisville, KY)
- …sales data to identify trends, opportunities, and areas for improvement 3. ** Customer Success & Retention** 1. Cultivate strong relationships with existing ... We are seeking a proactive and detail-oriented Partner Success Specialist to serve as a key liaison...our Partner Account and will be critical in driving customer satisfaction, operational efficiency, and sales growth by managing… more
- Resideo (Louisville, KY)
- …sales data to identify trends, opportunities, and areas for improvement 3. ** Customer Success & Retention** 1. Cultivate strong relationships with existing ... We are seeking a proactive and detail-oriented Partner Success Specialist to serve as a key liaison...our Partner Account and will be critical in driving customer satisfaction, operational efficiency, and sales growth by managing… more
- Cisco (Frankfort, KY)
- …cross-functional collaboration with sales, product, partner, marketing execution, and customer success teams. **Marketing Program Coordination and ... Collaboration:** -Build strong relationships with cross-functional teams, including product, sales, customer success , partner, and operations, to ensure seamless… more
- Dodge Construction Network (Frankfort, KY)
- …retention. This is a full-time position and reports directly to the Manager, Customer Success . **_Preferred Location_** This is a remote, home-office role and ... + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working… more
- Brink's (Frankfort, KY)
- …we provide equal opportunity to participate and grow. Job Description Job Summary: As a Customer Success Manager, you will be the primary point of contact for ... , Marketing, Logistics or related field. + 5+ years of experience in customer success , account management, or related roles. + Knowledge of key systems and tools… more
- Everlight Solar, LLC. (Louisville, KY)
- …environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success . Our ideal candidate is self-motivated, detail-oriented, has ... highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative! This is a FULLY REMOTE, full-time, entry level. The … more
- Trellix (Frankfort, KY)
- …targeted campaigns, advocacy programs, and cross-functional collaboration with sales, product, and customer success teams. Strategically grow the customer ... **_Job Title:_** Senior Director, Customer Marketing **About Trellix** Trellix is a global...our strategy to turn customers into advocates by encouraging customer interaction, collaboration, and advocacy. You will impact the… more
- SolomonEdwards (Frankfort, KY)
- …MO Plano, TX Essential Duties: - Operate in a call center environment as a customer success advocate. - Answer high-volume, inbound calls or texts from current ... more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate… more