- Camping World (Englewood, CO)
- Job Description Camping World is seeking a Quality Assurance Agent for our growing team. The Quality Assurance Analyst role is focused on completing ... the daily functions required to support the Quality Assurance function of the Contact Center...= Good Sam Member Service Clients) + Implement Monthly: Agent /Supervisor/Enterprise Scorecard **What You'll Need to Have for the… more
- ASM Research, An Accenture Federal Services Company (Denver, CO)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes...+ Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of… more
- RTX Corporation (Aurora, CO)
- …Operations (IEO) Mission Area. The PQL will be responsible for ensuring that Quality and Mission Assurance (QMA) needs and requirements are planned, estimated, ... world. This position as the **Senior Mission Area Program Quality Lead** (PQL) to support the Air & Space...planning, support, and follow-through, including acting as a Trusted Agent + Experience using CORE for program Process Improvement… more
- Pearl Interactive Network (Denver, CO)
- …overseeing daily contact center functions, ensuring optimal workforce management, maintaining quality assurance standards, and leveraging technology to enhance ... IT and vendor partners to troubleshoot and enhance contact center technology solutions. ** Quality Assurance & Customer Experience:** + Develop and implement … more
- Aerotek (Denver, CO)
- …production and manufacturing environments. + Strong documentation skills for maintaining quality assurance records. **Additional Skills & Qualifications** + High ... processing, and management personnel. + Act as a release agent for the formal release program, ensuring compliance with...Equivalent. + Minimum of 1 year of experience in quality assurance within manufacturing, production, warehouse, military,… more
- KeyBank (Denver, CO)
- …knowledge, best practices and experiences in order to maximize efficiency, service quality and results. The Closing Officer may be asked to participate and/or ... standards + Order flood zone determinations and provide analytical review and assurance of all federal regulated requirements are met for SFHA collateral, including… more
- Deloitte (Denver, CO)
- …Professionals, Human Capital and Technology Consultants, and other IT professionals including Quality Assurance and Technology Support. The team consults and ... for our Tax Professionals to deliver efficient, high value, quality service to our clients. The TTO Commercial team...If not CPA eligible: + Licensed Attorney + Enrolled Agent + Technology Certifications: + Alteryx Designer- Advanced Certification… more
- Pearl Interactive Network (Denver, CO)
- …website content to better meet the needs of contact center operations. **Training & Quality Assurance Support:** + Develop and draft training content to ensure ... + Collaborate with QA teams to align content with quality standards and customer satisfaction (CSAT) goals. + Provide...of the contact center" in content discussions, ensuring that agent and customer needs are prioritized in content decisions.… more
- Anywhere Real Estate (Greenwood Village, CO)
- …positive or negative situations to clearly advise and resolve any issues. * Quality Assurance -the individual demonstrates accuracy and thoroughness and monitors ... high level of customer service to the Escrow Officer, agent and consumer, ensuring efficient and effective file management...own work to ensure quality . * Adaptability-the individual adapts to changes in the… more
- Anywhere Real Estate (Parker, CO)
- …positive or negative situations to clearly advise and resolve any issues. Quality Assurance -the individual demonstrates accuracy and thoroughness and monitors ... high level of customer service to the Escrow Officer, agent and consumer, ensuring efficient and effective file management...own work to ensure quality . Adaptability-the individual adapts to changes in the work… more
- Deloitte (Denver, CO)
- …colleagues across all member firms - Tax, Advisory, Consulting, and Audit and Assurance . The ideal candidate is invested in the team's success and effectively ... strong internal and client relationships + Demonstrate sound judgment and a quality -first mentality with respect to evaluating eligibility for various fact patterns… more