- City of New York (New York, NY)
- …literature and education materials. The Call Center is seeking to hire a Call Agent . The Call Agent will be responsible for providing customer ... birth certificates and/or death certificates in person, online or via mail. The Call Agent will also guide customers on how to check the status of orders… more
- City of New York (New York, NY)
- …literature and education materials. Position Summary: The Customer Information Representative- Call Agent will communicate effectively on the telephone and ... LIST ARE ELIGIBLE TO APPLY. Division/Program Summary: The DOHMH Call Center delivers enhanced customer service to the people...receive calls from Medical Providers to inform the agency's Call Center of reportable illnesses and diseases such as… more
- City of New York (New York, NY)
- …Specialist II's to function as a Medicaid Helpline Agents in the DSS Infoline/Helpline call center. The Medicaid Helpline Agent will: - Respond to telephone ... Team Supervisor, with some latitude for independent judgement, the Medicaid Helpline Agent is responsible for providing information to callers on the Medicaid… more
- City of New York (New York, NY)
- …The New York City Employees' Retirement System is recruiting for one (1) Part-Time Call Center Agent to provide a great customer experience to their clients ... who serve the City of New York. A Call Center Agent takes calls from customers contacting New York City Employees' Retirement System; answering questions or… more
- Sedgwick (New York, NY)
- …Fortune Best Workplaces in Financial Services & Insurance Licensed Auto Insurance Agent - Remote **_Schedule: Monday - Friday 9-5:30 PACIFIC_** **PRIMARY PURPOSE** : ... the most innovative insurance operations in the industry. As an Inbound Customer Service Agent - Auto Insurance for the leader in electric vehicle sales, you will… more
- City of New York (New York, NY)
- …is recruiting for an Eligibility Specialist II to function as a Medicaid Helpline Agent in the DSS Infoline/Helpline call center. OCS is recruiting for fifteen ... callers directly and are able to provide case specific information. Constituents can call the Infoline telephone service line for information on all HRA programs,… more
- Cayuse Holdings (Trenton, NJ)
- **Overview** **Job Title:** Senior Service Desk Agent **Cayuse Company:** Cayuse Commercial Services **Location:** Remote **Pay Rate:** $23-$27 per hour **The Work** ... The Senior Service Desk Agent provides customer service solutions within service level agreements...service experience and strong focus on customer satisfaction. + Call center experience. + Strong communication skills; both verbal… more
- Humana (Trenton, NJ)
- …our caring community and help us put health first** The Senior Telesales Agent conducts selling activities related to inbound calls inquiring about individual health ... plan products. The Senior Telesales Agent work assignments involve moderately complex to complex issues...+ Easily adapt to learning new software/programs and follows call flow processes and procedures + You must be… more
- Compass Group, North America (New York, NY)
- …start of a career where you can flourish. Job Summary The Guest Service Agent (GSA) is responsible for establishing a warm, welcoming and professional atmosphere for ... and Trading Floors to provide coverage and support during PTOs and sick call outs.*Learn EMS reservation system to assist with room bookings and re-confirmations… more
- City of New York (New York, NY)
- …callers directly and are able to provide case specific information. Constituents can call the Infoline telephone service line for information on all HRA programs, ... bookkeeping, bank teller duties, housing office teller duties, purchasing agent , assistant store manager, sales representative responsible for accounts, or… more
- Cayuse Holdings (Trenton, NJ)
- **Overview** The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It ... System. + Customer service experience and strong focus on customer satisfaction. + Call center experience. + Experience in a technology support organization. + Must… more
- Datavant (Trenton, NJ)
- …for healthcare. + **You will:** + Contact assigned medical providers by phone + Use call scripts to encourage medical providers to send in charts via fax or mail + ... right to privacy for patient's records + Log all call transactions into the designated computer software system(s) +...into the designated computer software system(s) + Meet minimum call volume and quality requirements for the position; adhere… more
- Marriott (New York, NY)
- …for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. ... Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide… more
- Capgemini (New York, NY)
- …chat, messaging, email, and social channels. * Design customer journeys, IVR flows, call routing strategies, and agent desktop experiences integrated with CRM ... Promote adoption of Workforce Engagement Management (WEM), Quality Monitoring, and Agent Assist capabilities. * Evaluate and integrate emerging technologies such as… more
- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- …with scheduling and staffing needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and ... smooth transition from learning environment to daily production environment. + Identifies agent communication needs and makes recommendations to Call Center… more
- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- …with scheduling and staffing needs. + Leads brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and ... smooth transition from learning environment to daily production environment. + Identifies agent communication needs and makes recommendations to Call Center… more
- Weill Cornell Medical College (New York, NY)
- …departmental regulations. Provides audits of in vivo research activities and hazardous agent use, tracks issues of in vivo research noncompliance and re-educates ... and Standard Operating Procedures pertaining to education, quality assurance, and hazardous agent use. + Meets regularly with Environmental Health and Safety to… more
- RVO Health (New York, NY)
- …and partner with engineering teams to ensure streamlined execution. + Partner with call center operations, support teams, and external partners and vendors to align ... and partner discussions, advocate for solutions that improve customer and agent experiences while meeting business goals. + Collaborate with business, compliance,… more
- Cardinal Health (Trenton, NJ)
- …order issues, researching accounts and providing resolutions in a high-volume call center. The Representative II, Customer Service Operations processes orders for ... **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is able to meet the needs of...interest in the speaker + Ability to handle high call volumes consistently throughout the workday that range in… more
- Research Foundation CUNY (New York, NY)
- …delivery + Maintain and update worksite and internship and job descriptions + Call and/or visit worksites regularly to ensure compliance with funder requirements and ... society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus...of agreements where RFCUNY is named as a fiscal agent ; setting up award accounts; preparing sub-awards and assisting… more