- TechDigital Group (Atlanta, GA)
- …to lead the migration of contact centers from Genesys to Amazon Connect . This role involves analyzing current reporting capabilities, documenting ... ideal candidate will have a strong background in customer experience technologies and analytics , and will play a crucial role in enhancing service delivery while… more
- TechDigital Group (Atlanta, GA)
- …AWS Quicksight Genesys Customer Experience JD: Contact Center Modernization - Genesys to Amazon Connect Migration The Contact Center Modernization project ... Business using Genesys as their Contact Center solution to Amazon Connect - a 100% cloud based...lower cost. Role: Business Analyst & - Reporting & Analytics , Design Owner Responsibilities: Review existing Contact Center reporting… more
- Regions Bank (Atlanta, GA)
- …strategy, landing zone design, AWS Organizations & IAM permission boundaries + Amazon Connect Architecture & Integration Skills + Expertise designing and ... implementing Amazon Connect contact center solutions, including multi-channel...Operation configuration. + Strong understanding of Contact Lens, call analytics , sentiment analysis, and real-time monitoring capabilities. + Understanding… more
