- USAA (Plano, TX)
- …of what truly makes us special and impactful. **The Opportunity** As a dedicated Director , Member Experience Intelligence and Observability, you will ... provide strategic and operational leadership for the experience intelligence team tasked with developing the...and tools. + Customer Journey Mapping: Crucial for visualizing member experiences and identifying struggles, the director … more
- Health Care Service Corporation (Richardson, TX)
- …AI Solutions, with topics that include Claims and Payment Integrity, Member Engagement, Utilization Management, Document Intelligence , Risk Stratification, and ... datasets to drive revenue growth, improve our operational and member -facing processes, and affect how healthcare is delivered to...team at HCSC. The role reports to the Senior Director of Product Management for AI Solutions. There are… more