- Amazon (Seattle, WA)
- Description We are seeking an exceptional GTM Program Manager for the AWS Customer Success Center of Excellence (CS COE) to build and implement tactical ... programs while managing cross-functional initiatives. You should have experience in customer journey mapping, playbook development, and program implementation.… more
- Amazon (Seattle, WA)
- …events. The EC2 CCX team is searching for a passionate, driven, and talented technical program manager to plan customer capacity within our Amazon Dedicated ... more cost effective for developers. On the EC2 Capacity Customer Experience (CCX) team within AWS, our mission is...used to drive multi-million dollar businesses and reporting to senior leadership - Experience in technical program … more
- Amazon (Bellevue, WA)
- …ensure our customers get their packages on time, every time. As a Senior Program Manager for Middle Mile Customer Experience, you will be the end-to-end ... and broad understanding of company systems/technologies relevant to your program domain. - Proactively identifying, prioritizing, and tackling intrinsically hard… more
- Amazon (Seattle, WA)
- …we are seeking a dynamic, organized, and experienced Sr . Program Manager to manage our Voice of Customer Mechanism. You collaborate with business and ... audiences. As a Voice of Customer (VoC) Sr . Program Manager overseeing the...strategy, end to end delivery, and communicating results to senior leadership - Bachelor's degree Preferred Qualifications - 2+… more
- Amazon (Seattle, WA)
- …streamline launch preparations and readiness. A day in the life As a Program Manager for Run of Business in our Customer Engagement Technology team, your day ... Description Amazon's mission is to be 'Earth's most customer -centric company', and our award-winning Customer ...Our team is looking for a talented and experienced Program Manager to coordinate CET global programs… more
- Nordstrom (Seattle, WA)
- Job Description The Senior Technical Program Manager at Nordstrom is a dynamic role that requires a combination of technical expertise, strategic thinking, ... from inception through delivery, ensuring alignment with Nordstrom's strategic goals. The Senior Technical Program Manager partners with business and… more
- Amazon (Seattle, WA)
- …return policies and ensuring a great customer experience. The team is seeking a Sr . Program Manager to be responsible for improving the customer ... Description Are you passionate about improving the customer experience? Do you like to dive deep...large scale programs to resolve buyer issues. - Track program progress and provide visibility to leadership. - Continuously… more
- Amazon (Seattle, WA)
- Description Amazon's Customer Service organization is seeking an experienced Senior Program Manager to join the Device, Digital & Alexa Support (D2AS) ... Alexa) to support the launch roadmap, establish mechanisms and goals to monitor customer sentiment, and drive defect elimination to improve the customer … more
- Amazon (Seattle, WA)
- Description The Worldwide (WW) Concessions Planning Sr . Program Manager will have cross functional responsibilities and needs to be passionate about the ... customer defect reduction experience, as well as cross-team partnerships...blockers that arise. Basic Qualifications - 5+ years of program or project management experience - Experience using data… more
- Amazon (Seattle, WA)
- …to create a great service experience for customers. Our team is seeking Senior Technical Program Managers to manage large, cross-functional programs that support ... idea of being part of the world's #1 Amazon customer service (CS) team? Do you want to innovate...that span multiple technology and operational teams. As a Senior TPM, you will anticipate bottlenecks, escalate effectively, make… more
- Amazon (Seattle, WA)
- …others and willingness to roll up your sleeves - Ability to converse with senior customer stakeholders including CEOs, CMOs, CIOs, CSOs, etc. Strong execution ... convenient transactional experiences to shoppers. JWOS is seeking a Manager , Customer Success to build first class...infrastructure- processes, SOPs, platform - Ideate and build formal customer support program - Invent and collaborate… more
- Amazon (Seattle, WA)
- …single location, supporting on-going, data-driven decision making. CXM is searching for a Program Manager with a strong delivery record and proven project ... Description The Amazon Customer Experience Metrics (CXM) team's mission is to...support CXM's mission. Success in this role requires strong program management capabilities, clear verbal and written communication skills,… more
- Amazon (Seattle, WA)
- …Stores Customer Service (ASCS) Global Concessions team is seeking an experienced Senior Program Manager , Concessions. The successful candidate will have ... They will have a deep understanding and perspective on customer service strategy and lead the design of concessions...you may need to flex and operate as a program manager one day, a product owner… more
- Amazon (Seattle, WA)
- … Service Security organization within Amazon Stores Security is currently hiring for a Senior Program Manager of Business Operations. In this role, you ... help ensure customers are protected and delighted when engaging with customer service, and work closely with Amazon leadership, stakeholders and cross-functional… more
- IBM (Bellevue, WA)
- …and initiatives. Common collaboration teams include Product Management, Product Marketing, Customer Success Senior Leaders, Education, and every level in ... technical and professional expertise** * 6+ years of experience in Program Management, Project Management, Customer Success, Consulting, or Engineering… more
- Amazon (Seattle, WA)
- …AWS Enhanced Support Services (ES2) team is hiring a passionate, results-oriented Principal Technical Program Manager (TPM) who will create a program to ... define a vision, roadmap and long-term direction for a program that is the flywheel for customer ...solve problems together. You will also work directly with senior leadership within Amazon acting as the "voice of… more
- Amazon (Seattle, WA)
- Description We are seeking an experienced Principal Program Manager to join the Worldwide Defect Elimination (WWDE) team within the larger Stores - Customer ... as well as deep dive and understand the associated customer experience. The role will support partner teams with...highlight failure points. In this 'hands on' role, the program leader will directly contribute to developing and executing… more
- Amazon (Bellevue, WA)
- …organization? Amazon Delivery's Customer Experiences team (ADX CX) is seeking a Senior Design Program Manager to architect the operational backbone that ... to their unique challenges and working styles. In direct partnership with senior leaders and our broader design organization, you'll define what operational… more
- Amazon (Seattle, WA)
- …and industries. Unlock your career potential. We are seeking a dynamic Sr . Program Manager to lead Customer Experience within AB Flywheel Inputs (ABFI). ... a single point of issue triage, collecting and reporting learnings to senior leaders, and influencing product roadmaps to drive improvements and enhance scalability… more
- Amazon (Seattle, WA)
- …The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program . The Senior Customer ... our program . The key responsibilities of a Senior Customer Success Manager include...in detail. A day in the life As a Sr . Customer Success Mgr, a typical day… more