- MISTRAS Group, Inc. (Princeton Junction, NJ)
- **Description** The IT Service Desk Manager is responsible for leading the daily operations of the organization's service desk . This role ensures ... IT support services, manages a team of service desk analysts, and acts as the...the escalation point for complex or critical issues. The manager will also drive continuous improvement initiatives, monitor performance… more
- GovCIO (Trenton, NJ)
- …Requirements: + Bachelors degree with 8-12 years of experience. + Minimum 3 years of IT Service Desk experience, with an additional 2 years in a ... Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support...team of transformers--people who are passionate about transforming government IT . Every day, we make a positive impact by… more
- GovCIO (Trenton, NJ)
- **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to ... tablets, Windows/Mac PCs, and video conferencing platforms. + Familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow).… more
- Cayuse Holdings (Trenton, NJ)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote **_SALARY:_** $20.00-$25.00 **_EMPLOYEE ... Hourly Non-Exempt **_TRAVEL_** No **_RELOCATION_** No **The Work** The Service Desk Agent provides customer service...and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example … more
- GovCIO (Trenton, NJ)
- …integrity across procurement, deployment, and retirement activities. The position works closely with IT operations, service desk , and other cross functional ... records + **Collaboration & Customer Support** + Work with service desk and IT support...Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more
- Zurich NA (Trenton, NJ)
- … service desk performance reporting and analysis and acts as deputy for service desk manager . + Business Travel, as required + Extended Hours during ... Application Support Center Manager 129848 Zurich North America is hiring an...back desk technical and supervisory support for IT issues and service requests, tointernal Zurich… more
- dsm-firmenich (Princeton, NJ)
- …Clear, effective communication with senior stakeholders; demand and capacity management. + Service Desk and ITIL (IM/PM/CM) experience; urgency on P1/P2; ... **Senior Manager Digital and Tech Plant and Automation (Princeton,...**You Bring:** + Bachelor's or Master's in Manufacturing, Engineering, IT or related field; ~10 years in domain. +… more
- BlackRock (Princeton, NJ)
- **About this role** ** Service Desk Manager - Job Description** **About This Role** BlackRock is a global leader in investment management, risk management, ... funds, and other pooled investment vehicles. **Position Overview** The ** Service Desk Manager ** will lead...periods of time to highlight trends and forecasts. + ** Service management proficiency** : 8-10+ years in IT… more
- GovCIO (Trenton, NJ)
- …apart of our EPA ESSET team, providing team leadership, application support activities, and service desk support for the EPA Next Generation Grant System (NGGS). ... + Reports all activities and observations to the project manager and assists in finding resolutions to all outstanding...on data analysis. + Maintains accurate records of all service desk related activities . + Coordinate… more
- Pearson (Trenton, NJ)
- …and quality and training support to Family Support groups. **Position Summary** **:** The Service Desk Tech 1, School Technical Support is an hourly position ... Customer Support department is part of the Pearson Global Service and Support team and serves as the primary...detail and suggest improvements or solutions. + Work with manager to investigate and implement ways of deflecting calls… more
- GovCIO (Trenton, NJ)
- …documentation of interactions, device reconciliation, and reporting activities to maintain service quality and continuity of care. Candidates must be enthusiastic ... about customer service , able to explain technology in user-friendly terms, and...in real-time. + Prior experience with documentation in help desk , ticketing, or reporting systems preferred (training provided). +… more
- Bristol Myers Squibb (Princeton, NJ)
- …overseeing use of office space, including conference room booking and desk space, planning and executing in-office meals, supporting event/meeting logistics, ... assistance to new staff, and coordinating with corporate functions (BMS IT /AV services team, security, real estate and building management). The scheduling… more
- Pearson (Trenton, NJ)
- …+ Keep current with development of new system features + Work with manager to implement products and processes to increase Family Technical Support team efficiencies ... as assigned **Requirements** **:** + Exceptional phone manners and customer service skills + Outstanding written and verbal communications skills + Exceptional… more
- Pacific Northwest National Laboratory (Trenton, NJ)
- …& Benefits + Time & Labor + Absence Management + Payroll (US) + Employee & Manager Self- Service + HR Help Desk , Touchpoints, Communicate, and Guided Learning ... guidance to peers and stakeholders. + Participate in production support and service management activities (incident, problem, and change), as needed. HCM Functional… more
- Insight Global (Raritan, NJ)
- …an EUS team with tool fluency in M365, Zoom, Windows, device management, and service desk . Similarly, they will have previous experience with optimizing comms ... Description Insight Global is seeking a behavioral design change manager to lead the workstream optimization and rollout of...of Microsoft 365 Copilot for an End User Services IT team. This Digital Workplace Practice is a strategic… more
- Kuehne+Nagel (Cranbury, NJ)
- …team. **How you create impact** Under the direction of the Branch Manager , the Supervisor is responsible for supervising the receiving, picking/packing, and shipping ... of product in a manner consistent with company service and cost objectives. * Supervise and coordinate unloading...a disability, please contact the Employee Services HR Help Desk at ### during the hours of 8:00am -… more
