- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Washington Metropolitan Area Transit Authority (New Carrollton, MD)
- Sr. Manager Infrastructure Quality Assurance Job ID: 250863 Location: MD-Metro Bldg New Carrollton Full/Part Time: Full-Time Posting Open-Close 10/01/2025 - ... Agency of the Year? WMATA's Department of Facilities is seeking a dynamic Senior Quality Assurance Manager to establish and lead enterprise-wide quality … more
- Koniag Government Services (Washington, DC)
- **Koniag Government Services company** is seeking a Quality Assurance Specialist L2 to support our government customer in Washington, DC. Must be able to ... oversight + Program leadership capabilities **Requirements:** + Strong quality assurance focus + Excellence in customer relations + Advanced communication… more
- Koniag Government Services (Silver Spring, MD)
- **Koniag IT Systems, LLC, a** Koniag Government Services company, is seeking a Quality Assurance Specialist Records Management to support **KITS** and our ... government customer in Silver Spring, MD. **This position requires the...Koniag IT Systems is seeking an experienced Records Management Quality Assurance Specialist to ensure the … more
- CACI International (Springfield, VA)
- Network Event Management Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... : We are seeking an experienced and detail-oriented ITIL Network Event Management Quality Assurance Analyst to ensure the highest standards of quality… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Amazon (Arlington, VA)
- Description MULTIPLE POSITIONS AVAILABLE Employer: AMAZON.COM SERVICES LLC Offered Position: Quality Assurance Engineer II Job Location: Arlington, Virginia Job ... plans, test cases, and drive continuous improvements to the quality assurance processes using Internet and Web...box tests. Work closely with engineers, business owners, and customer service professionals throughout the development and… more
- V2X (Washington, DC)
- … service experience for all agency employees. Project Managers III / IV ( Quality Assurance ) shall be experienced in construction and project management to ... to provide Facilities and Technical support to our government customer in the DC Metro area, with potential for...could be required, under the supervision of US Government quality assurance team leads. Performance of this… more
- CACI International (Springfield, VA)
- …: We are seeking an experienced ITIL Network Knowledge Management Quality Assurance Analyst to join our IT service management team. The ideal candidate ... Network Knowledge Management Quality Assurance Analyst Job Category: Information...of the knowledge management system to ensure compliance with customer 's policies, procedures, governance and ITIL guidelines + Collaborate… more
- ICF (Reston, VA)
- Description The Bilingual Quality Assurance (QA) Specialist, reporting to the Call Center Quality Assurance (QA) Supervisor, will monitor the ... with performance based contracts primarily focused on the productivity, quality and delivery of service for ICF...or equivalent required. + 6 months + Survey Research/ Customer Service Experience + Must be fluent… more
- Ivyhill Technologies LLC (Bethesda, MD)
- Ivyhill is currently seeking to hire a Quality Assurance (QA) Specialist I to support its contract with the Integrated Referral Management and Appointing Center ... strong attention to detail. + Have demonstrated ability to provide superior customer service , problem solving, collaboration and organizational skills. + Have… more
- ICF (Reston, VA)
- …note: This role is contingent upon a contract award._** ICF is hiring a Quality Assurance Engineer to deliver new test functionality and support existing ... tested. + Communicate effectively across multiple teams/external vendors (Operations, Quality Service , etc.), as well as different...there will be travel of approximately 10% to a customer site. If you accept this position, you should… more
- Cardinal Health (Washington, DC)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- Quality Technology Services, LLC (Manassas, VA)
- …great things. **Who You Are & The Impact You Will Have:** The **Federal Assurance Project Manager** will assist in leading an enterprise security program designed to ... requirements are met from concept though operations. The Federal Assurance Project Manager plays a critical role in the...this position is required by law due to federal customer contracts + Ability to climb ladders + Ability… more
- CACI International (Springfield, VA)
- Information Assurance III - Exercise Planning and Evaluation Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI ... 10% Type of Travel: Local * * * **The Opportunity** : Information Assurance III, Exercise Planning and Evaluation Services The candidate shall provide exercise… more
- Amazon (Arlington, VA)
- …and the knowledge manager for related data. The team delivers three core service lines: alarm management, incident response, and customer support. If you ... bright, and driven people. The Amazon Corporate Security (ACS) Business Assurance Center (BAC) provides accurate, actionable information to the right people… more
- BAE Systems (Springfield, VA)
- …or SQL statements - Ability to lead projects, excellent customer service and oral communication, quality assurance , visual communication techniques, ... concept of database or SQL statements, and programming techniques, and demonstrate customer service excellence by clearly and concisely communicating work… more
- BAE Systems (Springfield, VA)
- …or SQL statements - Ability to lead projects, excellent customer service and oral communication, quality assurance , visual communication techniques, ... strong concept of database or SQL statements,and programming techniques, and demonstrate customer service excellence by clearly and concisely communicating work… more
- Amentum (Springfield, VA)
- … standards for processing materials into partially finished or finished material or product. Quality assurance and quality control are important aspects to ... this job family. Quality assurance includes all those planned and...an item or a facility will perform satisfactorily in service . Quality control includes all those aspects… more
- CVS Health (Washington, DC)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$20.25 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more