- VetsEZ (Washington, DC)
- VetsEZ is seeking a Contact Center Quality Assurance Supervisor to lead a QA team on a Department of Veterans Affairs (VA) contact center ... on monitoring and improving customer service performance in a contact center environment - it does not...and present findings to stakeholders. + Maintain and update quality assurance (QA) procedures, forms, and standards.… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …Tier 2 - Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of ... at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll...everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …large metered accounts for possible billing discrepancies, accuracy, completeness, and overall quality assurance + Modifies billing and account history which ... and verifies account ownership and bill payments + Performs quality monitoring to determine quality and accuracy...mentoring of customer care professionals I and staff augmentation contact center + Develops workforce management schedules… more
- Humana (Annapolis, MD)
- …obtain ALTA language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance ** **1 or more years of coaching experience ... caring community and help us put health first** Call Quality Professionals provide information that will assist in the...+ Applied knowledge of Direct Marketing Processes + Call Center / Contact Center Operations leadership +… more
- Amentum (Annapolis Junction, MD)
- …relational database systems, structured design and programming, data communications, quality assurance , information technology security and knowledge-based ... the Office of Information Technology located in the Arundel Center in Annapolis, MD. This position provides lead training...and test software. Ability to understand and apply basic quality assurance and computer/network security practices and… more
- Pearl Interactive Network (Annapolis, MD)
- …management of an individual contact center , including contact center supervisors. + Monitor the quality of each supervisor's team and ensure they ... thinker and people-first leader who thrives in a fast-paced, mission-driven contact center environment? **Pearl Interactive Network** is seeking accomplished… more
- Evolent (Annapolis, MD)
- …to ensure they meet the minimum standards for National Committee for Quality Assurance + Utilization Review Accreditation Commission (URAC), Employee Retirement ... skills. + Knowledge of legislative/oversight bodies [e.g., National Committee for Quality Assurance Utilization Review Accreditation Commission (URAC), Employee… more
- Prime Therapeutics (Annapolis, MD)
- …the benefits of the MTM programs in addition to assisting the leaders with Quality Assurance , training and daily tasks as needed. **Responsibilities** + Receive ... + Facilitate training for new hire classes, including call shadowing; complete Quality Assurance on recorded calls and provide constructive feedback to… more
- Guidehouse (Bethesda, MD)
- …and NIH Clinical Center . + Manage clinical research data and providing data quality assurance . **What You Will Need** **:** + Bachelor's Degree in Nursing ... hematology/oncology. + Manage clinical research data and providing data quality assurance . **What Would Be Nice To...for a position, and you require an accommodation, please contact Guidehouse Recruiting at ### or via email at… more
- Noblis (Washington, DC)
- …including: + Systems Engineering + Nuclear Propulsion Plant Specialists + Submarine Systems Quality Assurance + Auxiliary and Machinery Systems Support + Test ... Sea Systems Command (NAVSEA) and the Naval Surface Warfare Center , Philadelphia Division (NSWCPD). As part of this mission,...+ MT - Missile Technician + QA/3M Coordinators - Quality Assurance /Program Management **Why Noblis MSD?** +… more
- University of Maryland, Baltimore (Baltimore, MD)
- …in Towson, Maryland. They will be responsible for clinical duties such as quality assurance , machine maintenance and calibration, patient treatment planning and ... at our community-based practice; the University of Maryland St. Joseph Medical Center (UM-SJMC). Candidates must have a Ph.D. in medical physics, engineering, or… more
- University of Maryland, Baltimore (Baltimore, MD)
- …in Easton, Maryland. They will be responsible for clinical duties such as quality assurance , machine maintenance and calibration, patient treatment planning and ... at our community-based practice; theUniversity of Maryland Shore Regional Medical Center (UM-SRMC). Candidates must have a Ph.D. in medical physics, engineering,… more
- Veterans Affairs, Veterans Health Administration (Washington, DC)
- …and immobilization devices. - Follows current guidelines, methods, and standards to perform Quality Assurance (QA) procedures of all treatment machines and CT ... thresholds adhering to the principles of radiation safety and all aspects of quality assurance . Ability to independently perform patient chart reviews using an… more
- Georgetown Univerisity (Washington, DC)
- …as well as data entry and data tracking. Maintaining files, conducting quality assurance , and supervising undergraduate research assistants, additional duties ... difference in the world. Requirements Georgetown University's Lombardi Comprehensive Cancer Center , part of Georgetown University Medical Center … more
- Otsuka America Pharmaceutical Inc. (Annapolis, MD)
- …in regulatory affairs or related areas (eg, clinical development, project management, quality assurance , etc.) in pharmaceutical or healthcare related industry. ... guidelines. - Confirms submission documents are accurate, compliant, and high- quality to allow for smooth and expeditious approvals from...scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If… more
- Johns Hopkins University (Baltimore, MD)
- …+ Serves as administrative, quality assurance , and regulatory contact for complex multi- center clinical trials for participating sites. + Completes ... site for an investigator-initiated study, or is the Coordinating Center , and our PL is the Lead or Protocol...+ Maintains communication with affiliate institutions to ensure high quality of data, timely submission of data, and adherence… more
- Ryder System (Baltimore, MD)
- …issues to Technical Assistance Center .Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement ... ensuring the customer's needs are being met while balancing financial, operating, quality , safety and asset targets against the requirements of the business measured… more
- The US Pharmacopeial Convention (USP) (Rockville, MD)
- …with regulation and guideline interpretation, audit procedures, proper documentation, and Quality Assurance . + Certificate from the American Society for ... with the world's top authorities in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP's fundamental… more
- Prime Therapeutics (Annapolis, MD)
- …this position + Demonstrated ability to focus on customer service while providing for quality assurance in client solutions + Ability to openly, positively and ... areas/potential projects where process redesign/improvement can significantly impact efficiency, quality , profitability, competitive position, and customer satisfaction, in partnership… more
- University of Maryland, Baltimore (Baltimore, MD)
- …and maintain data analysis pipelines, including data extraction, cleaning, transformation, quality assurance , pipeline monitoring and maintenance. l Apply ... machine learning methods to support meaningful data analyses. l Create high- quality and informative graphs and write corresponding manuscript sections to describe… more