- NTT America, Inc. (Annapolis, MD)
- …Whether 2 Years or 20, Discover Rewarding Journeys with Us!** The **Senior Customer Success Manager** is a skilled individual contributor responsible for ... Senior CSM plays a vital role in supporting senior team members, executing customer success strategies, and ensuring that customer needs are met efficiently.… more
- PagerDuty (Annapolis, MD)
- …in a flexible, award-winning workplace. As our **Regional Vice President, North America Customer Success ,** you will be reporting to the Chief Customer ... centricity, and understanding the motion to win in the enterprise. The Customer Success Management team acts as a Trusted Advisor to our customers, ultimately… more
- Qualtrics (Washington, DC)
- …over 5,000 people across the globe who think that's work worth doing. **Senior Manager, Customer Success - Public Sector** **Why We Have This Role** As a Senior ... Manager, Customer Success - Public Sector leading a team of Customer Success Managers in the Public Sector Industry you will combine a passion for… more
- GetWellNetwork, Inc. (Bethesda, MD)
- Title: Head of Customer Success Reporting to: Chief Revenue Officer Location/Travel: This position can be based remotely in the US. ~30% Travel Required Company ... Health System Clients Opportunity: We are seeking a results-driven and customer -obsessed Vice President of Customer Success to lead and scale our enterprise … more
- Renaissance (Baltimore, MD)
- …strive for the best, own our actions, and grow and evolve. **Job Description** The Customer Success Manager Senior is a strategic leader within the Customer ... agencies and internal executive leadership. **In this role as a Customer Success Senior, you will:** + Provide **strategic and operational leadership** for… more
- Oracle (Annapolis, MD)
- …business trends, define and standardize KPIs, measure the effectiveness of our Customer Success initiatives, and present compelling recommendations to leaders ... improving the overall customer experience. **Responsibilities** Job Responsibilities: + Analyze Customer Success data and KPIs to identify trends, risks, and… more
- Pearson (Annapolis, MD)
- …(up to 4 nights/month expected).** Preferred + Experience in EdTech and/or Customer Success . + Familiarity with Salesforce, Microsoft O365 Suite, Smartsheet, ... you may request reasonable accommodations by emailing ###@grp.pearson.com. **Job:** Customer Success **Job Family:** GO\_TO\_MARKET **Organization:** Assessment… more
- ISC2 (Annapolis, MD)
- …connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer ... in related field preferred, or equivalent work experience + 5+ years in Customer Success , Account Management, Training Delivery Coordination, or similar role… more
- Humana (Annapolis, MD)
- …at the center of everything it does. Humana's MarketPoint organization is looking for 5 Customer Success Agents who are bilingual in English and Spanish to join ... the Customer Success Team working remote. Humana's Customer Success Agents are our members' trusted partners in navigating healthcare. In this role,… more
- DealerOn, Inc. (Rockville, MD)
- Job Description: The Manager of Customer Success harmonizes relationship cultivation with a dedication to team growth, upselling products and services to enhance ... customer satisfaction and business objectives, the Manager of Customer Success occupies a central position in realizing organizational milestones and… more
- Wolters Kluwer (Annapolis, MD)
- **Permanent remote role.** As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more ... customers. * Address and resolve a broader range of customer inquiries and issues. * Assist with customer... customer inquiries and issues. * Assist with customer renewals and upselling opportunities. * Monitor and analyze… more
- DealerOn, Inc. (Rockville, MD)
- Job Description: The Customer Success Manager II (CSM II) is an enthusiastic, organized and customer -focused individual on the Customer Support Team. The ... overall responsibility is to build, maintain and grow our customer relationships by being their website performance specialist. The...product, and industry knowledge to address proactive and reactive customer requests and issues . The CSM II is… more
- Oracle (Annapolis, MD)
- …resources, logistics, marketing, sales or developmental training in sales or for customer support (as available). US Veteran transitioning from active service or ... member of Oracle's Support Organization, you will be responsible for answering inbound customer calls and emails as it pertains to their support renewals. Following… more
- Coinbase (Annapolis, MD)
- …to our most valued customers. You'll join a high functioning team of customer focused support professionals who know their performance is essential to Coinbase ... an individual who has a passion for making the customer experience seamless and phenomenal. *What you'll be doing:*...* Model an investigative mentality to help address critical customer issues at the root cause. * Represent and… more
- iCIMS (Annapolis, MD)
- …on customer accounts. + Maintain accurate activity tracking in CRM and customer success platforms to ensure visibility across Customer Success ... with iCIMS or comparable HR systems. + Experience using CRM and customer success tools (Salesforce, Gainsight etc.) + Customer -obsessed with a proactive,… more
- EAB (Washington, DC)
- …5+ years of experience in two of the following: + Consulting experience + Customer Success Management experience + Leadership experience + Direct work and ... practitioners to accelerate progress and drive results across enrollment, student success , institutional strategy, data analytics, and advancement. We work with each… more
- Cisco (Annapolis Junction, MD)
- …cross-functional collaboration with sales, product, partner, marketing execution, and customer success teams. **Marketing Program Coordination and ... Collaboration:** -Build strong relationships with cross-functional teams, including product, sales, customer success , partner, and operations, to ensure seamless… more
- Amazon (Jessup, MD)
- …of AWS services such as Amazon EC2 and Amazon S3. As an AWS Customer Success Representative, you'll engage with US Government (USG), and enterprise customers, ... customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading...the details of a system or process to solve customer problems - Proven success in a… more
- Dodge Construction Network (Annapolis, MD)
- …retention. This is a full-time position and reports directly to the Manager, Customer Success . **_Preferred Location_** This is a remote, home-office role and ... + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working… more
- Kyndryl (Annapolis, MD)
- …track record of success of specializing in the Federal - Defense Sector. Customer Success , Commercial Success , Distinctive Expertise and Focus on People: ... professional development. You are customer -focused - someone who prioritizes customer success in their work. And finally, you're open and borderless -… more