- TEKsystems (Columbia, MD)
- Description Our customer is in need of a Helpdesk Technician to join the IT Operations team which consists of the Supervisor and two other technicians. On any ... email or put a ticket in for resolution. The support can be in person or remote. Common remote...required to document properly and update knowledge articles in Track- IT the ticketing system our customer uses. Pay and… more
- HarmonyTech (Washington, DC)
- HarmonyTech Inc. is seeking a highly skilled and experienced Helpdesk Specialist to join our dynamic IT team. As a Helpdesk Specialist, you will be ... responsible for providing expert technical assistance and support for our enterprise systems, cloud platforms, ...Specialist or in a similar role. + Experience supporting IT operations helpdesk in complex environments. +… more
- Koniag Government Services (Washington, DC)
- Helpdesk Manager Washington, DC, USA Req #646 Wednesday, July 2, 2025 **Koniag Management Solutions,** a Koniag Government Services company, is seeking a Helpdesk ... Manager with a Top-Secret clearance with the ability to obtain a SCI to support **KMS** and our government customer in Washington, DC. _This position is for a… more
- Insight Global (Windsor Mill, MD)
- …Skills and Requirements - Bachelors degree and 3 years of experience providing Tier 1 IT support - 2 years of experience working with laptops running on ... Helpdesk Analyst is responsible for providing Tier 1 support to customer service agents that are using the...suite - 1 year of experience using Service Now IT Service Management for logging tickets and requests -… more
- Insight Global (Windsor Mill, MD)
- …for a Help Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years of experience using ServiceNow application for ... Tier 1 and Tier 2 CCaaS (AWS Connect) application support team. Provide guidance and assistance to Tier 1...2 resources) to log issues and requests in ServiceNow IT Service Manager. Follow defined CCaaS Standard Operating Procedures… more
- Leidos (Fort Meade, MD)
- …+ Produce and update network maps, logical paths, and rekey critical devices. + Support IT helpdesk , troubleshoot user and network issues, and uphold ... domain integrity. + Deliver multimedia, VTC, and AV support to military, civilian, and contractor personnel. + Implement security patches, lead restoration and… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …**Job Family:** Help Desk **Skills:** Computer Hardware,Information Technology ( IT ),Remote Access,Remote Support ,Troubleshooting **Certifications:** COMP TIA ... Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter...Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure WHAT YOU'LL NEED… more
- NFM Lending (Linthicum, MD)
- …problems, and work in conjunction with the System Administrator to provide resolution. The IT Support Staff will be expected to take ownership of assigned ... + Receive and respond to incoming calls, e-mails, and helpdesk tickets regarding information technology issues. + Assist in...position may require occasional overtime and travel. + The IT Support Staff is expected to maintain… more
- US Courts (Washington, DC)
- …Specialist) position is in the Information Technology Office (ITO) and reports to the IT Support Manager. ITO provides technology-based tools and services to ... users on new features, best practices, and productivity tips. Provide ongoing user support via helpdesk and internal communication channels. Act as the primary… more
- NCR VOYIX (Annapolis, MD)
- …to satisfy customer requirements + Answer incoming phone calls and monitor helpdesk phone queues for customer support and troubleshooting. BASIC QUALIFICATIONS: ... adhere to the contractual SLAs + Monitor and analyze Helpdesk entries to ensure client needs are properly met...Science degree in Information Technology or 5+ years of IT /Software Application Support + Must have CompTIA… more
- Guidehouse (Washington, DC)
- …service areas + Develop and maintain the strategic road map for classified IT , ensuring that information technology capabilities continually support the overall ... supporting a federal clients classified network. This includes leading a 24/7 support team working across various facilities and overseeing all aspects of their… more
- Ryder System (Annapolis, MD)
- …services, and settings + Ensure network security and connectivity + Provide Tier 2/3 support for escalated network and system issues. + Secure critical IT ... identify and address potential bottlenecks or issues proactively. + Provide technical support and guidance to junior team members and assist with their professional… more
- Northrop Grumman (Linthicum Heights, MD)
- …engineers, PC desktop technicians, project managers, end users, and customer and IT management. + Support multiple networks while ensuring necessary ... End user support experience. + Ability to support tier 2 and 3 helpdesk tickets....continued employment. + Experience working in a team of IT professionals. + Ability to travel as needed. +… more
- M. C. Dean (Annapolis Junction, MD)
- …systems in support of the endpoint devices. The position provides Tier 1 helpdesk support and support to Tier 2 (Escalation) problem identification, ... Access Control, CCTV, PSIM and other electronic security systems and support implementation, troubleshooting and maintenance of Information Technology ( IT )… more
- Northrop Grumman (Annapolis Junction, MD)
- …technical problems, guiding users through step-by-step solutions. + Log and track all support requests in the helpdesk system, ensuring timely resolution and ... missions. By joining in our shared mission, we will support yours of expanding your personal network and developing...software updates and system backups. + Work with other IT staff to escalate complex issues and implement solutions.… more
- Axxum Technologies (Rockville, MD)
- Service Desk Specialist - Rockville, MD - Hybrid + Technical Support : Provide Tier II level support for Windows OS, networking, printers, connectivity issues, ... and other end-user devices. + Support and troubleshoot Azure networking issues, including virtual networks,...environment. + Ticket Management: Respond to and resolve escalated helpdesk tickets from Tier I, ensuring timely and accurate… more
- ManTech (Annapolis Junction, MD)
- …technical specifications for planning and implementing new or upgraded IT infrastructure, supporting strategic technology initiatives and ensuring clear guidelines ... for deployment. + Support robust regular backup operations and implement stringent processes...continuity during unforeseen events. + Assist with desktop and helpdesk efforts, promptly resolving issues related to desktop applications,… more
- CVS Health (Annapolis, MD)
- …best products and services to our customers. **Required Qualifications** + 3 years IT Help Desk Support and/or Health Insurance supporting escalation calls and ... user education and issue documentation, gathering feedback and providing analysis in support of continual product improvement. This is an individual contributor role… more
- Shuvel Digital (Annapolis, MD)
- …personnel. + (3) Demonstrate leadership skills. + (4) Interface with users and helpdesk for day-to-day support . + (5) Provide Backup/recovery and networking ... or more years of experience in the Information Technology ( IT ) field. C. SCOPE OF WORK + 1. Offeror...procedures, and troubleshooting guides. + j Participating in on-call support and incident resolution activities as required. + k… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …None **Job Family:** Systems Specialist **Skills:** Remote Access,Remote Support ,Troubleshooting **Certifications:** Comp TIA Security - CompTIA **Experience:** 3 ... into opportunity as a Systems Specialist Senior with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be… more