- TEKsystems (Baltimore, MD)
- …Role Priority #1 Overall site leadership and field support accountability: Customer Service /Customer 1st Role Priority #2 Windows 10 Deskside Support to C Level ... -LAN/Networking support in a corporate environment * Excellent customer service experience * Resource must have previous healthcare/clinical environment experience.… more
- TekSynap (Silver Spring, MD)
- …a culture of ownership, accountability, and high-quality service delivery . The IT Service Desk Manager will ensure superior customer service , ... and maintain ITIL-aligned processes and best practices, ensuring consistent and high-quality service delivery . + Proactively identify areas for improvement and… more
- NuAxis Innovations (Washington, DC)
- ** IT Service Desk Quality Assurance Manager ** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT ... + Quality Assurance Manager (QAM) with Enterprise IT Help Desk/ Service Desk Background + The... Service Management (ITSM) roles, including Quality Assurance, Service Delivery , or IT Operations… more
- GovCIO (Bethesda, MD)
- **Overview** GovCIO is currently hiring for an Operations/Customer Service Delivery Manager for our NIH-CIT proposal. This position will be located in ... $144,497.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5787/operations-customer- service - delivery - manager /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-MD-Bethesda_ **ID**… more
- Xerox (Washington, DC)
- Service Delivery Manager - DoD/Federal...administration or a related field + Strong experience of service delivery , IT or consulting coupled ... commitments delivered within cost targets, overall profit and revenue growth. The Service Delivery Manager - DoD/Federal Accounts role is a key services… more
- Ensono (Annapolis, MD)
- Senior Service Delivery Manager -...you to apply.** **Required Qualifications** + 5+ years of IT Service Management experience in a client-facing ... client advocate and a point of escalations for client service delivery needs. + Coordinates internally across...organization to confirm the right level of participation across IT and the business to drive success and achieve… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** Yes **Job Description:** At GDIT, people are our differentiator. As a Enterprise Service Delivery Manager you will help ensure today is safe ... is smarter. So what is required of the Enterprise Service Delivery Manager on a...+ Manage and respond to data calls and other IT service requests. + Ability to analyze… more
- CACI International (Washington, DC)
- …team structure; measures effectiveness using detailed performance metrics where practical + Champions IT /IM service delivery standards and values across the ... across strategic goals and efficiency requirements and initiatives IAW the IT Service Management standards (DoDI 8440.01 DoD Information Technology… more
- CACI International (Washington, DC)
- …team structure; measures effectiveness using detailed performance metrics where practical + Champions IT /IM service delivery standards and values across the ... IT Systems Engineering Manager Job Category:...team compliance with enterprise vision and governance policies/procedures/regulations, schedules, service delivery quality, and stakeholder engagement plans/actions… more
- General Dynamics Information Technology (Washington, DC)
- …DevOps methodologies. + Demonstrated experience with SLA/OLA management, Knowledge Management. Service Delivery , Continuous Service Improvement, and Problem ... Yes **Job Description:** **Job Description** Transform technology into opportunity as an ** IT Systems Manager ** with GDIT. A career in enterprise IT means… more
- Constellation (Baltimore, MD)
- …includes bonus and 401(k). **PRIMARY PURPOSE OF POSITION** Engage, along with IT VP, with Constellation Business Units in the development of technology solutions ... and support of IT services and products.... projects maintaining top quartile on time on budget delivery . Participate in the overall leadership of Information Technology… more
- General Dynamics Information Technology (Washington, DC)
- …with ServiceNow + Demonstrated experience with SLA/OLA management, Knowledge Management. Service Delivery , Continuous Service Improvement, Change Management, ... Required:** Yes **Job Description:** Transform technology into opportunity as an ** IT Operations Manager ** with GDIT. A career in enterprise IT means… more
- Amentum (Washington, DC)
- Job Description IT Operations Manager Amentum is a...will perform the following duties:** + Responsible for the delivery of IT service and ... and ensure its alignment with ITIL approaches. + Identifies IT operational requirements + Provides day-to-day leadership and quality...Auditor + Five years of experience in managing Enterprise IT operations similar in scope, to the requirements of… more
- RightDirection Technology Solutions LLC (Washington, DC)
- IT Program Manager - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC+USA) Description RDTS is seeking an experienced IT Program ... a request for discussion or resolution of all performance, service , delivery , and technical inquiries or problems...metro area + Minimum 8 years of experience managing delivery of integrated IT services and projects… more
- Amentum (Washington, DC)
- …+ Minimum of ten years of experience with the management of an Enterprise IT Service Delivery and Management Program 2+ years experience working ... Job Description Transformative IT Program Manager Amentum is a...Job Description Transformative IT Program Manager Amentum is a leading provider of enduring...with as a service models + Five years of experience with the… more
- CBRE (Annapolis, MD)
- Data Center Program Manager - Power Delivery REMOTE Job ID 209478 Posted 06-Mar-2025 Service line PJM Segment Role type Full-time Areas of Interest Project ... maintenance experience in the area of Power Delivery infrastructure. The Power Delivery Project Manager shall be involved in the management of complex… more
- ICF (Washington, DC)
- …challenge the status quo. **Job Summary** ICF is seeking an IT Program Manager to oversee the delivery of vital citizen-facing web systems for federal ... + Industry certifications such as PMI PMP, PMI-ACP, DevOps Certified Agile Service Manager , or equivalent certifications. + Proven experience providing strategic… more
- Nutanix (Washington, DC)
- …and Asia-Pacific (APAC). Our team is renowned for its ability to tackle complex IT challenges faced by our clients. We foster a collaborative and innovative culture ... client expectations and earning recognition with the prestigious NorthFace Service Award for ten consecutive years. You will report...manage a team + Govern quality and ensure successful delivery + Provide support and oversight to partners +… more
- Arrow Electronics (Washington, DC)
- …development. **What We're Looking For** + Typically requires **10+ years** of experience in IT service delivery or enterprise solution management, with a ... **Position:** Citrix Managed Service Delivery Lead **Job Description:** **About...solutions with business value and customer outcomes. + Project management/ IT Service Management certifications are preferred. **Work… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …other documents to support preparation for review boards as required to ensure service delivery and operational support + Providing analysis and recommendations ... requires the expertise of a talented and experienced Project Manager Lead to assist in the direction and management...documents to ensure alignment with plans and directives for delivery of IT solutions across the DOD… more