- Compass Group, North America (Bethesda, MD)
- …This individual will plan, direct, and coordinate the activities of designated project to ensure that the goals or objectives of the project are accomplished within ... Eurest **Salary:** $95,000 - $105,000 As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies… more
- ThermoFisher Scientific (Hunt Valley, MD)
- …with PPI & SC leaders to educate the broader teams on employing practical process improvement . Additionally, this role will lead the PPI project funnel for ... supply chain working across teams to identify and implement process improvement initiatives while measuring engagement and impact of this work through the… more
- GovCIO (Bethesda, MD)
- **Overview** GovCIO is currently hiring for an Operations/ Customer Service Delivery Manager for our NIH-CIT proposal. This position will be located in Bethesda, ... manager to plan, develop, and engage in a customer outreach effort to communicate and collaborate on ...and feedback on service quality and suggested areas of improvement + Work with the Section Managers and the… more
- Hilton (Annapolis, MD)
- …and/or position within the Company\.\#LI\-REMOTE **Job:** _Technology_ **Title:** _Senior Manager Customer Excellence \(Contact Center\)_ **Location:** _null_ ... revolutionizing human hospitality in a digital world\. As Senior Manager on the Customer Excellence Team, you...process management tools + Be a primary relationship manager for Hilton corporate teams \(internal and external\) on… more
- Capital One (Annapolis, MD)
- Senior Manager , Customer Trust & Field Security Specialist - Capital One Software (Remote) About the Role: We are seeking an experienced and detail-oriented ... Senior Manager with horizontal...SOC 2, ISO 27001), and compliance documentation. + Continuous Improvement : Identify trends in customer security inquiries to… more
- Georgetown Univerisity (Washington, DC)
- …shared dedication to making a difference in the world. Requirements Job Overview The Manager of Customer Service is responsible for all the critical functions ... + Supporting other Revenue and Receivables managers and functions Work Interactions The Manager of Customer Service reports to the Associate Director for … more
- Florida Crystals Corporation (Baltimore, MD)
- …product quality while minimizing environmental issues and maximizing efficiencies. The Assistant Process Manager also has the responsibility for meeting and ... Efficiencies + Review current product inventory level and anticipate customer demand with Logistics to assure adequate order fulfillment....+ Review the previous day's operational outcomes with the Process Manager to create plans to mitigate… more
- Capital One (Annapolis, MD)
- …talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. The Process Manager Associate will play a ... Principal Process Manager - ATM & Cash...mitigation activities + Lead and own oversight of smaller process improvement work and collaborating with teammates… more
- Amazon (Sparrows Point, MD)
- …nights, and/or holidays Preferred Qualifications - 1+ years of performance metrics, process improvement or lean techniques experience - Experience managing a ... who want to join our team as an Area Manager . In this role, you will lead a team...employees - Experience with process improvements (Lean process , Kaizen, and/or Six Sigma) - Excellent customer… more
- Brivo (Bethesda, MD)
- Summary As a Customer Success Manager , you will play a pivotal role in our Customer Success organization, driving customer satisfaction and sales growth. ... roll-outs and guide new customers through a seamless onboarding process using the multifamily customer playbook +...Proactive and innovative mindset with a passion for continuous improvement + Working knowledge of Salesforce, Jira, Asana, or… more
- Oracle (Annapolis, MD)
- **Job Description** The Business Process Optimization Program Manager is responsible for developing and maintaining Supply Chain Operations business process , ... creative problem solving while applying the company policies. **Responsibilities** **Business Process Optimization Program Manager will:** + Engage and… more
- The Hertz Corporation (Annapolis, MD)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where ... role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to… more
- Coinbase (Annapolis, MD)
- …is expected and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, ... building, buying and configuring, and scaling the technology that powers our customer support channels. In this role, you'll oversee Coinbase's both custom-built and… more
- Philips (Baltimore, MD)
- …project performance and risks, providing insights and solutions that drive continuous improvement and strengthen customer satisfaction. + You'll support presales ... **565700 Project Manager - Installations/Construction - Imaging Systems - Field...Field based (Western Washington)** Lead the successful delivery of customer installation projects across Western Washington region, ensuring a… more
- Walgreens (Largo, MD)
- …training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager . + Seeks professional development ... operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians… more
- Walgreens (Catonsville, MD)
- …relevant tools to engage the team; drive solutions and actions for store improvement . Collaborates with Store Manager to identify sales opportunities, gain ... **Job Description:** Supervises customer service associates and designated hitters. Responsible for...operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to… more
- Oracle (Annapolis, MD)
- …Understanding of scripting (Java, Perl, Ruby, C#, and/or PHP) + Demonstrated examples of process improvement execution + Demonstrated examples of a drive to dig ... and with that challenging the status quo. The OCI Manager will be expected to question current process...into the details of a system or process to solve customer problems + Excellent… more
- Leidos (Columbia, MD)
- …Identify, collect, and analyze measures to effectively track program performance and quality/ process improvement initiatives. + Lead structured improvement ... and prior relevant experience with quality management systems (QMS), continual improvement process , quality assurance, including compliance with internal and… more
- Oracle (Annapolis, MD)
- …issues, as well as partnering with our support organization to create action improvement plans to improve overall customer satisfaction. In this role, you ... will be a Support Program Manager for strategic, top-revenue Customer accounts, and...is an evolving target and the ability to flex process and planning to meet customer goals… more
- Penske (Baltimore, MD)
- …to develop and execute annual financial operating plan * Ability to drive process improvement and lead change * Must demonstrate ownership & responsibility ... Operations Manager provides leadership to leading staff to ensure customer requirements are achieved while meeting our Penske goals and objectives. High-level… more