- CVS Health (Annapolis, MD)
- …**Required Qualifications** - Demonstrated leadership abilities. - Experience with inbound call center operations. **Preferred Qualifications** - 2 years leading ... - Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service. Is visible and… more
- Humana (Annapolis, MD)
- …put health first** The IT Vendor Management Lead - Network, Telecom & Call Center Platforms is responsible for managing mission-critical suppliers that support ... the company's enterprise connectivity, unified communications, call center operations, and network resiliency. This...PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training… more
- Evolent (Annapolis, MD)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... improvement, and clinical excellence. + **This position is 100% Remote and can be completed from any state. Multiple...state or federal health care program, including Medicare or Medicaid , and is not identified as an "excluded person"… more
- Humana (Annapolis, MD)
- …care with available plan benefits and/or appropriate community resources in a telephonic, call center , work from home environment. This role does not carry ... to address member needs. The Support SSs daily job duties include making outbound call attempts to members with social determinants of health (SDOH) needs to assess… more
- Humana (Annapolis, MD)
- …+ Health Plan experience + Previous Medicare/ Medicaid Experience a plus + Call center or triage experience + Bilingual is a plus **Additional Information** ... Weekly Hours: 40 + Travel: While this is a remote position, occasional travel to Humana's offices for training...a better quality of life for people with Medicare, Medicaid , families, individuals, military service personnel, and communities at… more
- Humana (Annapolis, MD)
- …platform that enables personalized, compliant, and measurable interactions across digital, call - center , and marketing channels. This position provides both ... + Enhanced post-decision without adding latency + Reusable across web, mobile, call - center , and marketing platforms **Governance, Compliance & Trust** +… more
- Humana (Annapolis, MD)
- …products from 10+ carriers-not just Humana. Our learning design team supports IFG's call center agents and agency partners, creating training that helps them ... is uniquely positioned to put those customers at the center of everything it does. IFG is a subsidiary...know that learning should be enjoyable! **Work Model** + ** Remote work with up to 10% travel** for team… more
- Humana (Annapolis, MD)
- …products from 10+ carriers-not just Humana. Our learning design team supports IFG's call center agents and agency partners, creating training that helps them ... is uniquely positioned to put those customers at the center of everything it does. IFG is a subsidiary...know that learning should be enjoyable! **Work Model** + ** Remote work with up to 10% travel** for team… more
- Humana (Annapolis, MD)
- …products from 10+ carriers-not just Humana. Our learning design team supports IFG's call center agents and agency partners, creating training that helps them ... is uniquely positioned to put those customers at the center of everything it does. IFG is a subsidiary...know that learning should be enjoyable! **Work Model** + ** Remote work with up to 10% travel** for team… more
- CenterWell (Annapolis, MD)
- …+ Health Plan experience + Previous Medicare/ Medicaid Experience a plus + Call center or triage experience + Bilingual is a plus **Additional Information** ... to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.… more
- Humana (Annapolis, MD)
- …first** The Compact licensed telephonic Care Manager works from home in a call center environment. They assess and evaluate members' needs and requirements ... a dedicated home office space (see Work at Home Guidance below). + Remote Care Managers are expected to achieve established outcomes, quality, and productivity… more
- Humana (Annapolis, MD)
- …across all digital and assisted channels (web, mobile, email, SMS, push, call center , and third-party platforms). + Define reusable integration patterns, ... rules, and models with reduced operational risk. **Additional Information** **Location/Work Style:** Remote US **Why Humana?** At Humana, we know your well-being is… more
- Humana (Annapolis, MD)
- …platform. This platform delivers personalized recommendations and actions across digital, call - center , and marketing channels through a combination of stateful ... to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be… more
- Humana (Annapolis, MD)
- …(WAN/LAN/Wi-Fi) + End-user computing, print, imaging, clinical peripherals + Telephony, call routing, IVR/contact center workflows + Athena (or comparable ... to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be… more