- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Request Queue Manager will be responsible for… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …receipt of Web- or email-submitted requests * Logs and tracks inquiries using service request management database, and maintains history records and related ... AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST WILL MAKE AN IMPACT * Provide Web Queue Helpdesk support within Service Level Agreement (SLA) requirements to users… more
- Pearson (Annapolis, MD)
- …proficient (especially with Microsoft OS, MS Office, and Google Applications) + Help Desk queue agent experience is preferred Compensation at Pearson is ... Working remotely from a home office, the Part-Time Customer Service Analyst serves as part of a team dedicated...and training. All members of the School Support Help Desk Team help facilitate the ability of school-based employees… more
- GovCIO (Annapolis, MD)
- …apart of our EPA ESSET team, providing team leadership, application support activities, and service desk support for the EPA Next Generation Grant System (NGGS). ... on data analysis. + Maintains accurate records of all service desk related activities . + Coordinate...end-users + Actively manage NGGS tickets and end user request inbox + With direction and prioritization from the… more
- KBR (Bethesda, MD)
- …+ Bring forward ideas, including one Tier 0 automation process, to innovate the Service Desk as a whole and remain relevant throughout constant demand and ... high call and ticket traffic, major incidents, and general administration for assisting other Service Desk peers. + Using dashboards provided, stay on top of… more