- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... You will ensure ensures that all phases of help desk support are properly coordinated, monitored, logged,...and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step… more
- Marriott (Bethesda, MD)
- …products that provide a seamless support experience for the user community. The Support Desk operates 24X7 and candidates must be available to work as ... **Position Type** Management This is a temporary position. The Senior Analyst acts as a support subject...resolution for the supported Marriott business applications in the Service Desk portfolio. + Acts as subject… more
- Arena Technical Resources, LLC (Washington, DC)
- …Supervising the Service Desk Analysts and Senior Service Desk Analysts, providing guidance and support to ensure that they are able to provide ... managing the day-to-day operations of the service desk , ensuring that all requests for support ...IT department to ensure that the service desk is able to provide effective support … more
- Huntington Ingalls Industries (Annapolis Junction, MD)
- …https://vimeo.com/732533072 Summary HII, Mission Technologies is seeking an experienced Lead Service Desk Manager responsible for developing and mentoring ... Service Desk personnel while ensuring operational excellence in IT support delivery. Position will support a US Air Force cloud-based program involving… more
- Guidehouse (Silver Hill, MD)
- …written outage notifications and updates to incident stakeholders. + Conduct continuous improvement service desk support and update knowledge base as ... **Job Family** **:** User Support (Digital) **Travel Required** **:** None **Clearance Required**...proactive network and systems monitoring. + Assist in restoring service when outages occur. + Review tickets daily and… more
- GovCIO (Washington, DC)
- …and service requests, ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly escalate issues ... USD $58,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/tier-1- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5201_ **Category** _IT… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …Develops and maintains technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Participates in ... As a Help Desk Analyst within the Defense Army Account's ITSM...team, you will be at the forefront of technical support , playing a crucial role in maintaining the efficiency… more
- Robert Half Technology (Ellicott City, MD)
- Description Job Description: We are seeking a motivated, entry-level Help Desk Technician to join our IT support team. This role is perfect for someone who ... enjoys helping others, has a strong customer service mindset, and is looking to grow their skills...printer toner and peripheral setup + Log and track support tickets in a help desk system… more
- Goodwill Industries International, Inc. (Rockville, MD)
- JOB DESCRIPTION DATE: 4/23/2025 TITLE: Help Desk Intern RESPONSIBLE TO: Senior Manager, IT Operations DIVISION/DEPT: Digital & Technology Services (DTS) ... and tracking laptop inventory. + Escalating Helpdesk tickets to senior technical staff when needed to ensure a timely...+ Excellent interpersonal and communication skills. + Excellent customer service skills. + Ability to maintain and support… more
- CACI International (Washington, DC)
- Senior eDiscovery Relativity Trainer Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular ... support for the Relativity software program. As a Senior eDiscovery Relativity Trainer, you will create and provide...support . * Trains staff and sets up help desk staffing schedules. * Organizes, prepares, schedules and conducts… more
- Serco (Washington, DC)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... Navy, then Serco has a terrific opportunity for you! As the Senior Program Analyst (Integrated Logistics Support ), you will be on a dynamic team where you will… more
- ManTech (Laurel, MD)
- …new releases and models. Must be able to create accounts, reset passwords, and provide help desk customer service via phone, or tickets. + Must be able to work ... ManTech is seeking a motivated, career and customer-oriented ** Senior ** **Systems Engineer** , with a focus on Cisco Networks to join our team in **Laurel, MD** .… more
- Georgetown Univerisity (Washington, DC)
- …Apple imaging tools and processes) + Proven ability to document issue resolution for service desk knowledge base + ITIL exposure + Experience using both Jira ... a difference in the world. Requirements Job Overview The Senior Enterprise Endpoint Management Engineer - JAMF Administrator, UIS...inventory data and smart groups + Work closely with Service Desk staff to build solutions to… more
- SAIC (Andrews AFB, MD)
- …between Engineering and Operations & Sustainment teams to enhance efficiency and service quality. + Collaborate closely with senior leadership to ensure ... **Description** SAIC is seeking a ** Senior Azure Cloud Engineer** to join the Cloud...a global, interconnected, virtualized, hybrid IT infrastructure designed to support mission-critical systems, applications, services, and data for the… more
- Serco (Washington, DC)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... to the General Requirements SIT Lead, as required. + Provide direct support to senior Serco staff and the Navy General Requirements SIT to resolve VIRGINIA… more
- ABBTECH Professional Resources, Inc. (Washington, DC)
- …a range of IT services, including software application support , enterprise infrastructure support , service desk , ITSM, deskside support , workstation ... Senior Oracle APEX Developer Washington, DC (4 days...Work at the direction of the program manager to support the full lifecycle development of custom Oracle Applications,… more
- Deloitte (Baltimore, MD)
- …from keeping the lights on for the client's environment (eg upgrades, access help desk ) to full- service use case development and dashboards As a ServiceNow ... ServiceNow Senior Consultant Are you passionate about leveraging cutting-edge...roles and responsibilities, inputs and outputs, and metrics/scoring. + Support configuring and customizing software applications, including forms, workflows,… more
- Serco (Washington, DC)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... opportunity for you! Join our integrated government-industry team as the Senior Cybersecurity Engineer supporting the customer's Surface Ship Sensor acquisition… more
- TekSynap (Silver Spring, MD)
- …& Qualifications** This role offers an exciting opportunity for a remote ** Senior SharePoint Developer** with a strong foundation in **JavaScript** and familiarity ... (CMS) applications, including custom web parts, workflows, and solutions to support business processes. + Utilize JavaScript and front-end technologies (HTML, CSS)… more
- Cisco (Washington, DC)
- …in maturing our knowledge-centered support model by working with the Global Service Desk and Resolver teams to populate the Knowledge Management database. + ... has your back. **Role:** We are seeking a dynamic Senior IT Service Management (ITSM) Practice Lead...competitive advantage by providing the tools, technology, infrastructure and support needed to work productively and securely. Learn more… more