- GovCIO (Washington, DC)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
- GovCIO (Annapolis, MD)
- …travel may be required to meet with customer representatives. **Responsibilities** + Manage and mentor Tier 1 Service Desk Technicians, ensuring that all ... The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment. This… more
- GovCIO (Annapolis, MD)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7222/associate- service - desk -technician-%e2%80%93- tier -i-%28sca shift- 1 ... **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier...their own. + Answer incoming customer calls into the Tier 1 Help Desk +… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer...Help Desk Engineer will: + Provide frontline Tier I support service requests via ServiceNow… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and ... requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- KeenLogic (Washington, DC)
- Tier II Help Desk Agent KeenLogic is... requests to ensure timely resolution in accordance with service level agreements + Resolves issues within Tier ... seeking to hire a Tier II Help Desk Agent supporting the United States Senate on a...Senate offices. This contract spans six years beginning March 1 , 2026 (two base years and four option years),… more
- KeenLogic (Washington, DC)
- Tier III Help Desk Agent KeenLogic...Senate offices. This contract spans six years beginning March 1 , 2026 (two base years and four option years), ... seeking to hire a Tier III Help Desk Agent supporting the United States Senate on a...8+ years of IT support experience + Strong customer service skills + One of the following certifications: ITIL,… more
- KeenLogic (Washington, DC)
- Tier I Help Desk Agent KeenLogic is...service level agreements + Resolves issues within defined Tier I scope or escalates to more senior technical support ... seeking to hire a Tier I Help Desk Agent supporting the United States Senate on a...Senate offices. This contract spans six years beginning March 1 , 2026 (two base years and four option years),… more
- Koniag Government Services (Washington, DC)
- …Tier 2 Help Desk Engineer will:** + Serve as an escalation point for Tier 1 Help desk + Install desktop, laptop, and tablet computers, peripherals, ... LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support...hardware failures + Ability to analyze and assess customers' service request and provide prompt technical solutions + Knowledge… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under the ... Service Desk Technician - Intermediate Clearance...peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff....issues that cannot be resolved by Tier 1 help desk staff. + Simulate and… more
- Koniag Government Services (Washington, DC)
- …Current CompTIA Security+ CE and/or CompTIA A+ certification + Experience with ITIL service desk processes + Knowledge of desktop hardware and software ... a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and...access control and security procedures + Process and track service requests using ITIL-based incident management + Support video… more
- BAE Systems (Baltimore, MD)
- …desktops, laptops, and high-performance computing services. You'll also provide Tier 1 support for remote access and service capabilities, including basic ... enable our customers to achieve their missions. As a ** Tier 1 Initial Support Analyst** , you'll...Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards… more
- CACI International (Fort Meade, MD)
- …of Travel Required: None Type of Travel: None * * * **The Opportunity:** CACI is seeking a Tier 1 Help Desk Specialist to join our team in Fort Meade, MD. ... role is for an IT specialist in support of Tier 1 operations for a large, complex...and manage multiple pri **or** **ities.** **Desired:** Prior Help Desk experience ( 1 -2 years). * Prior IT… more
- Koniag Government Services (Washington, DC)
- **Arlluk Technology Solutions,** a Koniag Government Services company, is seeking a Tier 1 Network Administrator to support **ATS** and our government customer ... off, and more. Arlluk Technology Solutions is seeking a Tier 1 Network Administrator to monitor our...and monitoring tools + Understanding of ITIL processes and service desk operations **Key Skills:** + Strong… more
- SAIC (Silver Spring, MD)
- …This role requires providing on-site and remote technical assistance for escalated issues beyond Tier 1 scope to FDA users at both sites, ensuring efficient ... **Description** We are seeking a Help Desk Support Technician for Tier 2...for ticket handling. + **Collaboration -** Work effectively with Tier 1 , peers, and escalation teams. +… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Service Desk ( Tier II)...and knowledge base to enable earlier incident resolution by tier 1 support. **Minimum Qualifications** + Bachelor's ... role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine and specialized IT… more
- Jovian Concepts, Inc. (Annapolis, MD)
- …all of the client\/server\/storage\/network devices, mobile devices, etc.<\/span><\/span><\/span><\/span> <\/li>\n + Provides Tier 1 (Help Desk ) and Tier ... troubleshooting and maintenance of IT systems.<\/span><\/span><\/span><\/span> <\/span><\/li>\n + Provide Tier 1 (Help Desk ) problem identification,… more
- Synergy ECP (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more
- Belay Technologies (Annapolis Junction, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. The SA provides Tier 1 (Help Desk ) and Tier 2 (Escalation) ... the ISSE and the accreditation of the system, handling Service desk tickets and heading up the...and heading up the Global searches system. + Provide Tier 1 (Help Desk ) and… more