- Applied Research Solutions (Washington, DC)
- …continuous service improvement initiatives + Work with cloud providers for Tier 1 and Tier 2 support issues, escalating Tier 3+ issues appropriately ... support with specialized focus on Kubernetes and Virtual Desktop Infrastructure (VDI) in a government environment. This role...combines Tier 1 and Tier 2 Site Reliability Engineering (SRE) support responsibilities… more
- Applied Research Solutions (Washington, DC)
- …teams for complex problems. The ideal candidate will handle Tier 1 and Tier 2 support activities, maintain virtual machine environments, and ensure ... support for cloud services, hosted applications, and Virtual Desktop Infrastructure (VDI) in a government environment. This role...with cloud providers for Tier 1 and Tier 2 support issues, escalating… more
- IT Concepts (Washington, DC)
- …we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring a Tier 2 Desktop Support Analyst to support ... the Department of Commerce. Responsibilities: + Provide end-users exceptional Tier 2 desktop support , addressing hardware, software, and network-related… more
- General Dynamics Information Technology (Washington, DC)
- …be a meaningful part of improving how agencies operate. Our work depends on a Desktop Support Technician joining our team to support AmeriCorps activities at ... At GDIT, we foster a people-centric environment. As a Desktop Support Technician supporting AmeriCorps, you will...maintain the Help Desk SOPs and Training manuals for Tier I support . + Works with … more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented Tier II Technician to begin an exciting and challenging career with SAIC. ... maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations… more
- Koniag Government Services (Washington, DC)
- …IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in Washington, ... to perform the duties of a Tier 2 Help Desk Engineer to support a...Engineer will:** + Serve as an escalation point for Tier 1 Help desk + Install desktop ,… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Service Desk ( Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and ... staff, across on-site and occasional off-site environments. + Deliver deskside ( Tier II) support for troubleshooting, repair, deployment, and installation… more
- IntelliDyne (Washington, DC)
- Deskside Support Manager- Tier 2 Status:...related field + Must possess an HDI certification (Ex. Support Center Manager or Desktop Support ... Exempt Location: Washington, DC (Hybrid 3 days onsite/ 2 remote) Salary Range: $110k to $130k Clearance: Secret Responsibilities: + Be the primary customer service… more
- CACI International (Washington, DC)
- Help Desk Specialist Tier I Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of ... (OIS) at the United States Capitol Police as a Tier I Help Desk Specialist. Be the first point...of contact for our valued customers, providing essential IT support and ensuring smooth operations. This role offers a… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …+ Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams. + Diagnose and resolve complex hardware ... related experience **US Citizenship Required:** Yes **Job Description:** WINDOWS DESKTOP ENGINEER Advance how our customers operate while you...guidance and training to Tier 1 and Tier 2 support staff. +… more
- GovCIO (Washington, DC)
- …this job (https://careers-govcio.icims.com/jobs/6592/network-systems-administrator- 2 -%28desktop-and-system- support ... government officials and their requirements when it comes to system support . **Responsibilities** Establishes and maintains smooth operation of computer systems (to… more
- TAD PGS, Inc. (Laurel, MD)
- …at least 5+ years of recent IT related work experience + Must have at least 5 years Tier 2 IT Technical support experience + Must be able to obtain Secret ... We have an outstanding Contract position for anIT Desktop / Field Services Technicianto join a leading...seeking an IT Field Services Technician to help us support the information technology needs of the nation's leading… more
- M. C. Dean (Annapolis Junction, MD)
- …endpoint devices. The position provides Tier 1 helpdesk support and support to Tier 2 (Escalation) problem identification, diagnosis and resolution ... for the better. We are seeking a **System Administrator 2 ** to join our **Security and Electronic Systems (SES)**...of virtual hypervisors to include VMware and Hypervisor. + Support configuration and maintenance of Virtual Desktop … more
- GRF CPAs & Advisors (Bethesda, MD)
- …ticket management. Salary Range: $65,000 - $75,000 (non-exempt/hourly position). Responsibilities Tier 1/ Tier 2 End User Support : + Provide onsite and ... Microsoft 365 applications. This role handles a combination of Tier 1 and Tier 2 ... support experience in a help desk or desktop support environment. + Experience supporting Windows-based… more
- Kaizen Approach, Inc (Annapolis Junction, MD)
- …related to eVDI performance, connectivity, and configuration.* Must be able to provide Tier 2 and Tier 3 support for enterprise Citrix users and back-end ... Kaizen Approach is currently seeking a Platform Engineer (Level 2 ) to support enterprise hosting environments and enhanced Virtual Desktop Infrastructure… more
- Leidos (Laurel, MD)
- …Develop and update documentation for SOP's and troubleshooting procedures. + **Provides** Tier 2 (Escalation) problem identification, diagnosis and resolution + ... (MCSA-DT) Windows 8. -Microsoft Certified IT Professional - Windows Client (MCITP-Client) Desktop Support Tech on Windows 7. -Microsoft Certified IT Professional… more
- Leidos (Bethesda, MD)
- …the environment + Implement major system upgrades as designed and approved + Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of ... of servers located in offsite data centers. + Provide Tier 3 operations support and be able...service inquiries and problems. + Experience working as a Tier 3 system administrator: familiar with using desktop… more
- Kaizen Approach, Inc (Annapolis Junction, MD)
- …supporting system design, mission architecture, and associated hardware.* Must possess the ability to perform Tier 1, Tier 2 , and Tier 3 problem ... server, storage, network, and mobile systems. You will provide Tier 1 through Tier 3 support...Services, and MS Exchange is required; if assigned to Desktop & Enclave Services TTOs, understanding of mission islands,… more
- Northrop Grumman (Elkridge, MD)
- …**What You'll get to Do** **Responsibilities** + Provide Tier 1 and Tier 2 technical support (Domain Administration, System Administration, and Network ... those missions. By joining in our shared mission, we'll support expanding your personal network and developing skills, whether...+ Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …tickets at lowest level of support + Receive, triage and route tickets to Tier 2 Help Desk according + Compile and organize data for monthly status reports ... the Annapolis Junction, MD area. The Help Desk Specialist will provide 24x7 Help Desk support as defined by first response/ Tier 1/Level 1 support . They will… more
