- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service - desk ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- Amentum (Washington, DC)
- …your colleagues and look forward to supporting our customers professionally. **Responsibilities:** + Provide Tier 2 IT desk side and/or call center support ... Amentum is seeking ** Tier 2 ** **IT Support Technicians** to...current knowledge of relevant technology as assigned + Assist Service Desk with answering phones when needed… more
- Chenega Corporation (Washington, DC)
- Systems Administrator ( Tier 2 Support - ServiceNow) Washington, DC Join our Talent Network Systems Administrator ( Tier 2 Support - ServiceNow) ... Agile Realtime Solutions (CARS) is seeking a Systems Administrator ( Tier 2 Support - ServiceNow) to provide...incidents and changes that cannot be resolved at the service desk level. + Administer and maintain… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We...3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of the ... Enterprise Operations Service Desk staff supporting the agency's systems,...running Linux commands and working with Windows servers (> 2 years). + ITSM products (ie Remedy) CRQ/WO/INC/KMS management.… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step...Escalate complex issues with detailed description of issues to higher- tier groups * Document each interaction * Track and… more
- GovCIO (Annapolis, MD)
- **Overview** GovCIO is currently hiring for a Linux Administrator/Support Desk Analyst (SDA) provides service desk and application and security management ... will be a full remote position. **Responsibilities** + Provide Tier 1 & 2 support for UJMS...issues + Flexibility and adaptability to handle different product service calls + Good verbal and written communication skills… more
- Synergy ECP (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more
- Ops Tech Alliance (Fort Meade, MD)
- …be the right position for you. **Responsibilities** + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) + Provide identification, diagnosis and ... System Administrator Level 2 (Fort Meade, MD) **System Administrator Level ...We are a certified SBA 8(a) Small Business and Service -Disabled Veteran-Owned Small Business (SDVOSB). **Team Member Benefits** +… more
- COMSO, Inc (Fort Meade, MD)
- …of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and Tier 3(Escalation) problem ... CE certifications. + Eight (8) years of experience with Service Management (ITSM) is required. + ITIL 4 platform...IT systems (U) Provide Tier 1 (Help Desk ) and Tier 2 (Escalation)… more
- COMSO, Inc (Fort Meade, MD)
- …of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and Tier 3(Escalation) problem ... OS, Cent OS/Red Hat OS CE certifications. + Two ( 2 ) years of experience with Service Management...IT systems + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation)… more
- Synergy ECP (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more
- ARSIEM (Annapolis Junction, MD)
- …all client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... IT systems + Provide Tier I (Help Desk ) and Tier 2 (Escalation)...understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA). + Analyze and resolve complex… more
- Nightwing (Annapolis Junction, MD)
- …the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... using IT systems. Provide Tier 1 (Help Desk ) and Tier 2 (Escalation)...understanding of system administration interdependencies as part of the Service Oriented Architecture Analyze and resolve complex problems associated… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... IT systems. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation)...understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA). + Analyze and resolve complex… more
- DCCA (Annapolis Junction, MD)
- …the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis, ... IT systems . Provide Tier I (Help Desk ) and Tier 2 (Escalation)...understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA) . Analyze and resolve complex… more
- Leidos (Baltimore, MD)
- …based in Windsor Mill, MD (Baltimore). More specifically, the position supports the CMS Enterprise Service Desk by working with their knowledge base of Tier ... troubleshooting articles as well as maintaining a collection of self- service ( Tier 0) articles for end users....environment. **Preferred Qualifications.** + Experience supporting an IT help desk / service desk with knowledge content… more
- CACI International (Annapolis Junction, MD)
- …devices, mobile devices, etc. You will provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... IT systems + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation)...understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA) + Analyze and resolve complex… more
- CACI International (Annapolis Junction, MD)
- …IT systems + Perform Tier 1 (Help Desk ), Tier 2 , and ...Hat OS) + Other Requirements: + At least two ( 2 ) years of experience with IT Service ... to support critical infrastructure with the highest standards of service and reliability. We're looking for a skilled System...network devices, and mobile environments. The candidate will provide Tier 1 through Tier 3 support, assist… more
- ASM Research, An Accenture Federal Services Company (Fort Meade, MD)
- …to users in accessing and using IT systems. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution of ... support for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of… more
- DCCA (Fort Meade, MD)
- …to users in accessing and using IT systems . Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution of ... support for implementation, troubleshooting and maintenance of IT systems . Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of… more