- TekSynap (Silver Spring, MD)
- …to the Help Desk by creating, updating, and managing requests. + Meet First Call Resolution ("FCR") goals; suggest improvement to increase the FCR rate. + Provide ... with system information, changes, and updates to increase first call resolutions and Client service satisfaction. + Document and...Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users… more
- Georgetown Univerisity (Washington, DC)
- …(SME) works in a team environment to provide quality customer service and support for information technology. The SME is responsible for: + Installing, maintaining, ... and offer formal classroom sessions and informal training. + Providing support for maintaining our computer labs, audio-visual classrooms, and video conference… more
- TekSynap (Washington, DC)
- …resolve all support request tickets and provide daily updates. + Provide a service desk call center support from 0600 - 1800 Monday - Friday. + Serve as ... end user support services for hardware and software. + Implement Tier 0 self-service capability for user password resets, frequently asked questions (FAQs), and… more
- TekSynap (Rockville, MD)
- …& Qualifications** The Tier I-NOC Technician provides Network Operations Center support and front-line communications, monitoring, support , diagnosis, ... TEAMS, MS Exchange Management Console, Internet Explorer. + Provide Tier I support to resolve problems on...Medium-High + Work schedule: Evening, overnight, weekend, holiday and on- call work is required. Flexible and able to work… more
- CoreSite (Washington, DC)
- …be willing to work outside normal business hours, including weekends, late nights, holidays, and on- call support + Ability to lift up to 50 pounds 1/3 of the ... infrastructure while nurturing your professional growth and success. Data Center Technician II Role: The Data Center ...for the Night Shift, 10pm-6am, Sunday - Thursday A Tier 2 technician will be responsible for day to… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... ASM Research provides services in support of the Military OneSource Program for military...quality assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Brivo (Bethesda, MD)
- …a case management system Qualifications + 3+ years of experience in a technical support call center supporting hardware/firmware and UI applications + ... Support Representative interacts with Brivo's customers to handle Tier II issues and provide technical support ...handle Tier II issues and provide technical support in areas such as installations, maintenance, account and… more
- NTT America, Inc. (Annapolis, MD)
- …willing to work outside normal business hours, including weekends, late nights, holidays, and on- call support . + Must be available by cell phone for availability ... center projects. **REQUIRED EXPERIENCE** Three years in a data center environment managing projects/operations of a Tier 3 data center . + 2 years Data … more
- Fujifilm (Annapolis, MD)
- **Position Overview** The Senior Technical Support Engineer, MI - I ( Tier 1) provides highly visible remote technical support across our product lines for ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...troubleshooting the issue. + Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a… more
- TAD PGS, Inc. (Laurel, MD)
- …work necessary hours to complete critical work and/or troubleshooting and work in a call center environment that requires sitting for extended periods of time ... work experience + Must have at least 5 years Tier 2 IT Technical support experience +...IT-related field. + Have 2+ years' experience in a call center environment and using system management… more
- TAD PGS, Inc. (Laurel, MD)
- …desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk. + Create , maintain, and modify ... work experience + Must have at least 5 years Tier 2 IT Technical support experience +...field. + Have 2+ years ' experience in a call center environment and using system management… more
- Eliassen Group (Annapolis, MD)
- …schedules and perform Windows patch rollouts with minimal downtime. . Participate in a Tier 2-3 24/7 on- call rotation for critical systems with fast, effective ... *100% Remote* Seeking a skilled and proactive DevOps / Systems Engineer to support and enhance our development, QA, and production infrastructure. This role plays a… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …supporting DoD and/or federal government contracts/programs + Experience supporting large call center operations + Ability to effectively build positive ... ASM Research provides services in support of the Military OneSource Program for military...locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure… more
- General Dynamics Information Technology (Camp Springs, MD)
- …with integrating, maintaining, and troubleshooting UC voice, video, IM, presence, and call center solutions in complex networks + Overcoming challenges of ... and Skills** + Experience with any DHS agencies or entities + Experience using ServiceNow in a Tier 1 - 4 support role **GDIT IS YOUR PLACE** : * 401K with… more
- Leidos (Annapolis Junction, MD)
- …Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support , Parental Paid Leave, and much more. **Join us and make a ... Operations Team, + Trouble ticket synchronization between the Customer Operations center ticketing system and the Leidos engineering tools, and providing daily… more
- Aspen Dental (Glen Burnie, MD)
- …allow you more time to focus on your patients: finance, IT, marketing, billing, HR, call center , learning and development, plus so much more *Source: ADA Health ... the Practice Ownership Program + A cutting-edge surgical training center to expand your scope of practice + A...and flexibility to own your practice, backed by the support and resources of a nationwide network of experts.… more
- Tesla Laboratories. Inc. (Washington, DC)
- …with a blend of application, hardware, and networking support , including providing support via phone ( call center ) + Relevant certifications such as ... Works as part of an IT Service Desk team responsible for Tier 1-3 support . Tasks include maintaining and managing the IT infrastructure and operational needs… more