- KeenLogic (Washington, DC)
- Tier II Help Desk Agent KeenLogic is seeking to hire a Tier II Help Desk Agent supporting the United States Senate on a multi-year Information ... position offering Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance. Tier II Help Desk Agents provide advanced technical support for… more
- KeenLogic (Washington, DC)
- Tier III Help Desk Agent KeenLogic is seeking to hire a Tier III Help Desk Agent supporting the United States Senate on a multi-year Information ... position offering Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance. Tier III Help Desk Agents act as senior technical escalation… more
- KeenLogic (Washington, DC)
- Tier I Help Desk Agent KeenLogic is seeking to hire a Tier I Help Desk Agent supporting the United States Senate on a multi-year Information ... full-time position offering Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance. Tier I Help Desk Agents serve as the first point of… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2-service- desk - analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required:...can't do it alone. We need great people to help us do great things - for our customers,… more
- BAE Systems (Washington, DC)
- …solutions that enable our customers to achieve their missions. As an **Enterprise Service Desk Analyst ** , you'll play a critical role in providing exceptional ... we encourage you to apply. As an Enterprise Service Desk Analyst , you'll provide initial remote contact...experience) + 8 years of experience in IT support, help desk , or service desk … more
- TekSynap (Bethesda, MD)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Tier 2/3** **Mission IT** **Support Analyst ** will resolve mission-impacting IT incidents and ... supporting agile product teams or secure cloud environments. **Overview** We are seeking a ** Tier 2/3 Mission IT Support Analyst ** to support the Office of the… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- The Tier 2 Technical Support Operations Analyst ...ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel ... application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management,...waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications… more
- GovCIO (Annapolis, MD)
- … to support the EPA. **Responsibilities** + As part of the EPA ESSET team, provide Tier 1/2 Help Desk Support for the EPA Next Generation Grant System ... request inbox + With direction and prioritization from the Tier 3 NGGS lead, manage ticket queue for all...analysis experience (or commensurate experience) + 3+ years' experience Help Desk Support. This experience can be… more
- CACI International (Annapolis Junction, MD)
- …lower level employees * Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests Interacts ... Business Systems Analyst Job Category: Information Technology Time Type: Full...complicated user questions * Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders… more
- Defense Media Activity (Fort Meade, MD)
- …and internal controls in support of the DMA DTS program. Establish and maintain the Tier II DTS Help Desk . Provide Agency-wide DTS training. Monitor entries ... for five years and beyond the current budget year. Responsibilities As a BUDGET ANALYST at the GS-0560-9 some of your typical work assignments may include: Serve as… more
- TAD PGS, Inc. (Laurel, MD)
- …and mobile device issues, and performing account administration tasks in a fast-paced walk-up help desk . + You will research, analyze, and diagnose problems with ... We are seeking an IT Walk-up Support Technician to help us support the information technology needs of the...: + At least 5 years of a relevant Tier 2 IT-related Support work experience. + Possess a… more