- KeenLogic (Washington, DC)
- Tier II Help Desk Agent KeenLogic is seeking to hire a Tier II Help Desk Agent supporting the United States Senate on a multi-year ... full-time position offering Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance. Tier II Help Desk Agents provide advanced technical… more
- Koniag Government Services (Washington, DC)
- …DC. **The ideal Tier 3 System Administrator will:** + Serve as an Escalation point for Tier II help desk . + Maintain the current print server and ... Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer in… more
- CACI International (Fort Meade, MD)
- …software, and systems. You will also support the Tier I and Tier II level help desk to perform first contact resolution of Help Desk ... multiple priorities. **Desired:** IAT Level I and IAT Level II (GSEC, Security+CE) * Prior Systems Administrator experience (5+...* Prior Systems Administrator experience (5+ years) * Prior Help Desk experience (1-2 years). - **… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer...Accurately triage and escalate complex IT issues to appropriate Tier II , Tier III, and… more
- KeenLogic (Washington, DC)
- Tier III Help Desk Agent KeenLogic is...software, hardware, and network issues that cannot be resolved by Tier I or Tier II support + ... seeking to hire a Tier III Help Desk Agent supporting the United States...+ Provides expert-level guidance, consultation, and technical recommendations to Tier I and Tier II … more
- CACI International (Washington, DC)
- Help Desk Specialist Tier I Job...solutions + Triage and escalate complex IT issues to appropriate Tier II , Tier III, and OIS ... the Office of Information Services (OIS) at the United States Capitol Police as a Tier I Help Desk Specialist. Be the first point of contact for our valued… more
- Defense Media Activity (Fort Meade, MD)
- …controls in support of the DMA DTS program. Establish and maintain the Tier II DTS Help Desk . Provide Agency-wide DTS training. Monitor entries in the ... DTS compliance tool on the Travel Explorer (TraX)/Passport website and ensure travelers, Non-DTS Entry Agents (NDEAs), and AOs are taking necessary actions to resolve outstanding compliance issues. Serve as the GTCC Program Manager. Exercise responsibility for… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …MD area. The Help Desk Specialist will provide 24x7 Help Desk support as defined by first response/ Tier 1/Level 1 support. They will provide phone ... of support + Receive, triage and route tickets to Tier 2 Help Desk according...DoD 8570.01-M with a minimum certification of IAT Level II ** The Level 3 Help Desk… more
- Koniag Government Services (Washington, DC)
- …Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II technical support within a classified environment for ... , a Koniag Government Services company, is seeking a Help Desk Specialist with a Top-Secret clearance...managing SCIF security operations. Core responsibilities include: + Provide Tier I and II technical support via… more
- Koniag Government Services (Washington, DC)
- …not limited to:** + Be responsible for overall management support and coordination for Help Desk support for Tier levels I/ II /III (eg, Tier I (phone ... Systems,LLC,** a Koniag Government Services company, is seeking a Help Desk Lead to support KITS and...e-mail), Tier II (on-site, floor), Tier III (advanced hardware and software break/fix)), and Asset… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. There will be Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... Systems Administrator II Annapolis Junction, MD (http://maps.google.com/maps?q=Annapolis+Junction+MD+USA) *ACS Description Athenix...of configuration and operation of IT systems + Provides Tier 1 ( Help Desk ) problem… more
- COMSO, Inc (Fort Meade, MD)
- …and feedback to agency management and internal customers for escalated tickets. + Help Desk & Technical Support: + Provide Tier 1 ( Help Desk ) ... Systems Administrator II (TS/SCI w/ Polygraph) FORT MEADE, MD (http://maps.google.com/maps?q=FORT+MEADE+MD+USA+20755) Description COMSO, Inc. is a powerhouse when it… more
- Synergy ECP (Columbia, MD)
- …devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and ... and using IT systems + Provide Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution of problems + Provide… more
- Synergy ECP (Columbia, MD)
- …devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and ... and using IT systems + Provide Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution of problems + Provide… more
- Mb Solutions, Inc. (Washington, DC)
- …client/server/storage/network devices, mobile devices, etc. + Shall provide Tier I ( Help Desk ) and II (advanced troubleshooting) problem identification, ... diagnosis and resolution of problem. + Shall provide support for the escalation and communication of status to agency management and internal customers. + Shall provide support for the tracking system and hardware problems and remains involved in the… more
- CACI International (Laurel, MD)
- …in accessing and using IT systems + Provide Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution of problems ... for implementation, troubleshooting and maintenance of IT systems + Provide Tier I ( Help Desk ) problem identification, diagnosis and resolution of problems… more
- Jovian Concepts, Inc. (Annapolis, MD)
- …all of the client\/server\/storage\/network devices, mobile devices, etc.<\/span><\/span><\/span><\/span> <\/li>\n + Provides Tier 1 ( Help Desk ) and Tier ... troubleshooting and maintenance of IT systems.<\/span><\/span><\/span><\/span> <\/span><\/li>\n + Provide Tier 1 ( Help Desk ) problem identification,… more
- Northrop Grumman (Elkridge, MD)
- …operations, monitoring and problem resolution for all supported devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... enable strategic planning. We're looking for innovators who can help us keep building on our wide portfolio of...on-site._ **What You'll get to Do** **Responsibilities** + Provide Tier 1 and Tier 2 technical support… more
- ManTech (Laurel, MD)
- …analyze user's requirements and high-level system architectures to develop system requirements + Provide Tier 1( Help Desk ) and Tier 2/3 (Escalation) ... proficient with troubleshooting in a Windows environment + IAT II certification (DOD 8140 required within 60 days of...and deliver workstations from inside the office to customer's desk . The person in this position must be able… more
- ManTech (Laurel, MD)
- …analyze user's requirements and high-level system architectures to develop system requirements + Provide Tier 1( Help Desk ) and Tier 2/3 (Escalation) ... troubleshooting in a Linux Red Hat environment + IAT II certification (DOD 8140 required within 60 days of...and deliver workstations from inside the office to customer's desk . The person in this position must be able… more