- Forrester (Charlotte, NC)
- …and build an extraordinary future. **About This Role:** As a member of Forrester's digital customer success team, this individual is responsible for ... accuracy of customer data. + Collaborate with customer success (CS) and operations ...drive strategic decisions. + Surface actionable insights to improve digital customer touchpoints and operational efficiency, fostering… more
- Novant Health (Charlotte, NC)
- …online channels. You will work closely with cross-functional teams to enhance customer satisfaction, drive digital engagement, and continuously improve the ... + Experience: 15 years of professional experience, 5+ in digital care, customer experience, or a related...and platforms to enhance the efficiency and effectiveness of digital care operations . + Performance Metrics: Define… more
- Citizens (Charlotte, NC)
- …in marketing technology, digital product management, digital ad operations , digital channels management, or customer experience delivery/design for ... - marketing ops, technology, data, platform - to deliver best-in-class customer digital experiences. Continuous Improvement: continuously present opportunities… more
- Citizens (Charlotte, NC)
- …in marketing technology, digital product management, digital ad operations , digital channels management, or customer experience delivery/design for ... - marketing ops, technology, data, platform - to deliver best-in-class customer digital experiences. Continuous Improvement: continuously present opportunities… more
- Lincoln Financial (Charlotte, NC)
- …you'll be doing** + Leading the implementation and integration of improvements to customer -facing and third party (partner) facing digital solutions + Defining ... development team which sits in our Post Sales and Operations - InsurTech value stream (aligned to external API partner...work in close partnership with product management to understand customer and business needs and then translate those needs… more
- Capco, a Wipro Company (Charlotte, NC)
- …practice committed to solving our client's most difficult challenges related to digital and marketing strategy, operations , transformation, and expansion. Our ... **Marketing Technology and Operations Lead** \#LI-SG1 **About the team:** Capco Marketing...**About the Job:** In a typical financial services market, customer experience is key. But in today's increasingly competitive… more
- RVO Health (Charlotte, NC)
- …Work closely with Ad Operations , Ad Tech, Product, Development, and Customer Success teams to ensure seamless execution of campaigns and projects. ... their health and wellness journey. We are seeking a skilled and versatile Ad Operations Manager to fill technical gaps across ad tech, integrations, QA, and project… more
- Forrester (Charlotte, NC)
- …who come together to do what's right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive ... & Delivery Manager is part of Forrester's Consumer & Digital Services research organization. The Research Operations ...& Digital Services research organization. The Research Operations & Delivery Manager will serve as a people… more
- Canon USA & Affiliates (Charlotte, NC)
- …improve work processes, tools and systems to streamline workflows. - Demonstrates core customer service skills as outlined in training. - Supports the department as ... in special projects. - High level of manager oversight. Customer Service - Entry level customer service...is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to… more
- Bank of America (Charlotte, NC)
- Security Operations Product Manager for UI/UX - Global Information Security Denver, Colorado;Charlotte, North Carolina **Job Description:** At Bank of America, we ... and will play a vital role in driving the success . **Responsibilities** : + Product Strategy & Roadmap: Define...a proven track record of successfully launching and managing digital products. + Strong understanding of UI/UX principles, best… more
- Wells Fargo (Charlotte, NC)
- …other digital opportunities, as needed + Receive direction from customer service supervisor and escalate non-routine questions **Required Qualifications:** + 2+ ... **About this role:** Wells Fargo is seeking a Customer Service Representative in **Small business.** Find out...services company to grow YOUR career. Apply today. CSBB Operations delivers a diverse set of foundational operational and… more
- Crate & Barrel (Charlotte, NC)
- …From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years ... an inclusive mindset to join our team as an Assistant Store Leader - Customer Experience & Outreach. Determined and motivating, Assistant Store Leader - Customer … more
- Palo Alto Networks (Charlotte, NC)
- …starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and ... We Are** We take our mission of protecting the digital way of life seriously. We are relentless in...every member of our team contributes to our collective success . Our values were crowdsourced by employees and are… more
- Compass Group, North America (Charlotte, NC)
- …team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations . Our domain encompasses ... etc. This senior leader will partner closely with cross-functional stakeholders including Digital Strategy and Delivery, Operations , Marketing, Finance, Legal to… more
- OneMain Financial (Charlotte, NC)
- …challenge what a digital finance product can be - employing a customer -first approach in developing all of our products, features, or experiences. We're not ... future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer -first energy and flexible work arrangements that… more
- PNC (Charlotte, NC)
- …and customer relationship management. *Communication strategy development across digital , direct marketing, email, etc. *Experience in operations , including ... employees feel respected, valued and have an opportunity to contribute to the company's success . As the Head of the Mass Affluent Segment within PNC's Retail Banking… more
- Wells Fargo (Charlotte, NC)
- **About this role:** Wells Fargo is seeking a ** Digital Product Management Manager** within the **Marketing & Sales Platform team** , which is part of **Consumer ... Lending** . This team is responsible for the ideation, implementation, support and success of all marketing platforms that enable the end-to-end process for Consumer… more
- iHeartMedia (Charlotte, NC)
- …and the iHeartRadio Jingle Ball Tour; + iHeartRadio is the **\#1 streaming radio digital service** in America; + Our **social media footprint** is 7 times larger ... of audio** , from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting...insights for our sales organizations to help them build success for their clients at a more efficient cost… more
- Citizens (Charlotte, NC)
- …eligible. EXPERIENCE OWNER II - Data Strategy & Connectivity Lead - Commercial Digital & Operations Client Experience & Digital Capabilities (CX&DC) ... a critical role within the business and its Commercial Digital & Operations team - working to...amounts of funding and have material impacts upon the success of business strategies and plans. The role requires… more
- Ricoh Americas Corporation (Charlotte, NC)
- …for our dedicated team. Your mission includes ensuring seamless facility operations , maintaining profitability, and exceeding customer service expectations. You ... Leader, you play a pivotal role in the daily operations of our small-site, embodying a beacon of support...written and verbal. + A passion for delivering exceptional customer service and driving team success . **Qualifications… more