- Amergis (Worcester, MA)
- …partnered with a much-respected facility in Worcester, MA who is currently seeking a qualified Call Center Agent to assist them on a contractual basis. ... Details of the position include: Position: Call Center Agent Location: Worcester, MA Facility Type: Major Hospital Start: ASAP Duration: 13 weeks to start,… more
- Aspen Dental (Boston, MA)
- …affordability, transparency, and access. Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule ... to set appointments.Focus on appointment acceptance and customer care to reach individual and call center goals. + Additional duties as assigned by the Call … more
- Cognizant (Boston, MA)
- …VDI, collaboration tools, and endpoint security. + Familiarity with cloud access troubleshooting, call center software, and GenAI agent assist. + ... center environments, using Genesys, Amazon Connect, Avaya, and GenAI agent assist. + Demonstrate clear communication, empathy, call /chat etiquette, and… more
- Cayuse Holdings (Boston, MA)
- …Need** + Customer service experience and strong focus on customer satisfaction. + Call center experience. + Experience in a technology support organization. + ... **Overview** **Job Title:** Service Desk Agent **Cayuse Company:** Cayuse Commercial Services **Location:** Remote **Type:** Full-Time Hourly Non-Exempt **Pay… more
- Cayuse Holdings (Boston, MA)
- …System. + Customer service experience and strong focus on customer satisfaction. + Call center experience. + Experience in a technology support organization + ... **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote **_SALARY:_** $20.00-$25.00 **_EMPLOYEE… more
- Humana (Boston, MA)
- …of Medicare and duel-eligible members **Preferred Qualifications** + Bachelor's degree + Prior call center experience + Prior success in Medicare Product Sales ... lives of its customers is uniquely positioned to put those customers at the center of everything it does. Humana's MarketPoint organization is looking for 5 Customer… more
- Manulife (Boston, MA)
- …AWS functionality across the company's contact centers. This includes updates to call routing, Lex Bot continuous tuning, implementing enhancements as well as ... or changes. You will work closely with segment contact center , IT, and operations teams to coordinate business requirements...and objective view of results. Function as a change agent to build awareness and vision. **Required Qualifications:** 5+… more
- TD Bank (Burlington, MA)
- …and procedure for Customer Authentication + Acts as Dual Control agent when required + Follows all required open/close procedures **Employee/Team Accountabilities:** ... our best to communicate outcomes to all applicants by email or phone call . **Accommodation** TD Bank is an equal opportunity employer. All qualified applicants will… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and fluent ... to contribute to quality assurance program creation or execution. + Experience with call center call monitoring/recording software. + Exceptional customer… more
- Cardinal Health (Boston, MA)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... **_Responsibilities_** The Customer Care Representative operates as a "Universal Agent ", who is able to meet the needs of...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- RxBenefits (Boston, MA)
- …degree Education or equivalent work experience. + 1-2 years of proven experience as call center supervisor or similar leadership position + Experience in a ... the Job Training, member escalations and overrides and phone support during high call volumes. The Quality Excellence Team Lead will work closely with Leadership,… more
- Humana (Boston, MA)
- …products from 10+ carriers-not just Humana. Our learning design team supports IFG's call center agents and agency partners, creating training that helps them ... is uniquely positioned to put those customers at the center of everything it does. IFG is a subsidiary...studies, and scenario-based activities that reflect diverse customer and agent personas. + Utilize virtual training platforms (Zoom, Teams,… more
- Beth Israel Lahey Health (Burlington, MA)
- …making a difference in people's lives.** The mission of the Lahey Hospital & Medical Center (LHMC) Nursing Division is to build on a legacy of nursing excellence by ... and wisdom, the conviction to act as an ethical agent despite adverse consequences, and the ability to listen...Maintain strict adherence to the Lahey Hospital and Medical Center Confidentiality policy. + Incorporate Lahey Hospital and Medical… more
- Olympus Corporation of the Americas (Westborough, MA)
- …of innovative global policies requirements andstrategies for Quality Systems. + Change agent to break down barriers to prepare and influence direct team other ... leading a team with integrity and unity. + Change agent to break down barriers to prepare and influence...12 Paid Holidays + On-Site Child Daycare, Cafe, Fitness Center ** **Connected Culture you can embrace:** + Work-life integrated… more
- Cecelia Health (Boston, MA)
- …to the appropriate clinician. + Simultaneously navigate three technology platforms (eg patient service center with an integrated call center , EHR system, and ... Requirements and Experience: + 2+ years of healthcare/clinical experience. + Call agent experience is preferred. + Passionate about customer service and member… more
- Beth Israel Lahey Health (Burlington, MA)
- …echocardiograms. + Ability to place and remove peripheral IV to administrate contrast agent or agitated saline when criteria for imaging use are met via ... Requirements:** + Maintain strict adherence to the Lahey Hospital and Medical Center Confidentiality policy. + Incorporate Lahey Hospital and Medical Center … more
- Capital One (Boston, MA)
- …Diploma, GED, or Equivalent Certification + At least 3 years of Customer service or Call Center experience + At least 2 years of experience in auto finance ... and do not meet performance criteria required for optimal agent /customer interactions + ISP download speeds on VPN must...stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good… more
- Beth Israel Lahey Health (Lexington, MA)
- …authoritative clinical knowledge and wisdom, the conviction to act as an ethical agent despite adverse consequences, and the ability to listen and enhance others' ... activities. * Complies with all Lahey Hospital & Medical Center Policies. * Complies with behavioral expectations of the...exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional… more
- Fenway Health (Boston, MA)
- …to join our team of mission-driven nurses at our outpatient community health center . As a Medical Assistant, you will provide direct patient care, support for ... direction of the provider, RN or LPN via phone call , email and/or letters + Administers all CLIA waived...equipment daily and after contamination exposure with appropriate cleaning agent + Conducts weekly inventory, restocks, and rotates the… more
- Coinbase (Boston, MA)
- …or call our support lines accessible through our Help Center (https://help.coinbase.com). You'll drive the next generation of AI-powered self-service and ... customization of SaaS platforms and in-house applications to deliver seamless customer and agent experiences. * Partner with Product and CX to use metrics, customer… more