- Cognizant (Boston, MA)
- **Position Overview** The Service Desk Support Analyst will provide first-level technical support and customer service for enterprise IT ... readiness. + Engage in continuous learning and apply best practices in service desk , cloud, and remote support operations. **Required Skills &… more
- State of Massachusetts (Chelsea, MA)
- …EOTSS is seeking to hire a * Service Desk Analyst * to join the End User Support Team. The Service Desk Analyst is the first point of contact ... Support Contact Center. The primary role of the Service Desk Analyst is to...Tier 1 support and infrastructure calls. The Service Desk Analyst will provide… more
- Beth Israel Lahey Health (Charlestown, MA)
- …making a difference in people's lives.** The Service Desk Analyst is responsible for delivering world-class support services across all Beth Israel ... and timely follow-up of service requests/incidents. The Service Desk Analyst interacts with...day-to-day basis, the Service Desk Analyst ensures proper operation and support of… more
- CAI (Boston, MA)
- …for a bilingual customer service -oriented **Bilingual Service Desk Analyst ** to provide Level 1 technical support to both English and Italian ... Bilingual (Italian/English) Service Desk Analyst **Req...an efficient and accurate manner. This position will provide Service Desk support to our… more
- GovCIO (Boston, MA)
- **Overview** GovCIO is currently hiring a Support Desk Analyst (SDA) that provides financial systems services assistance for users. The analyst will be ... USD $60,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7342/ support - desk - analyst --%28financial-systems%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2026-7342_… more
- Robert Half Technology (Westborough, MA)
- Description We are looking for a dedicated Help Desk Analyst to provide essential IT support in Westborough, Massachusetts. This onsite role involves ... assisting with fundamental technical tasks and user support , making it an excellent opportunity for individuals eager...* Knowledge of Microsoft Windows environments. * Experience handling service desk tickets and escalating issues when… more
- BXP (Boston, MA)
- Primary Purpose of Position: Oversee, monitor, maintain and support IT services to end-users. Manage technologies, processes and controls that maintain and elevate ... Infrastructure Services and Application & Data Services. Essential Functions: End User Support + Respond in person/remotely; escalate across regions; support … more
- Zones LLC (Boston, MA)
- …assistance to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve ... am - 5:00 pm. On site. The IT Help Desk Technician will provide Level 1-2 support ...products and services + Experience working on a help desk / service desk handling tickets preferred… more
- Bright Horizons (Newton, MA)
- The Sr. IT Application Support Analyst supports the continued development and maintenance of the Dynamics CRM cE. This role will perform second level application ... + Test management (test planning, test execution, defect/issue resolution) + Experience with Help Desk support . + Experience with Dynamics CRM a plus + Technical… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …day-to-day administration and ongoing technical support . + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure ... The Tier 2 Technical Support Operations Analyst will be responsible...problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge… more
- Citizens (Westwood, MA)
- Description The Incentive System Support Analyst is a key member of the Sales Performance Management (SPM) Information Shared Services team. This position ... + Engage business partners as needed, including managing help desk tickets. + Execute manual data loads and perform...acknowledgement, allocations and roster validations + System & Initiative Support + Support ICM team role in… more
- State of Massachusetts (Boston, MA)
- …Active Directory, Azure/ Entra ID and Office 365 * Prior experience with service desk software. Preferred Qualifications: * Experience in Higher Education * ... Exempt Bargaining unit: APA GENERAL STATEMENT OF DUTIES: The Endpoint Management Analyst provides advanced technical support and systems engineering for endpoint… more
- Xerox (Boston, MA)
- …navigate service workflows effectively. **Preferred Qualifications:** + 2-5 years of service desk or technical support experience, or equivalent ... service every time they connect with us.** **The Enterprise Helpdesk Analyst delivers advanced client support by resolving complex technical issues,… more
- AeroVironment (Wilmington, MA)
- …used in obtaining results; challenges are sometimes unique. + Provide customer service and inter-departmental support + Analyze email and communicate with ... **Worker Type** Regular **Job Description** **_Summary_** The Cyber Security Analyst II is a crucial junior to mid-level contributor that is required to operate with… more
- CVS Health (Woonsocket, RI)
- …it all with heart, each and every day. **Position Summary** The Senior Analyst role requires a combination of operational, critical thinking and problem solving, ... to the success of the organization. As a Sr. Analyst for Store Operations, you will be responsible for...responsible for managing day to day operations and field support . Your role will revolve around optimizing operational processes,… more
- Teradata (Boston, MA)
- …data across the enterprise. **What You'll Do** We are seeking a Senior Financial Analyst to support product costing and pricing strategy for our SaaS offerings. ... pricing and go-to-market decisions. + Develop frameworks for allocating support and service costs across products and...+ Partner with Product Pricing, Product Management, and Deal Desk teams to develop and evaluate pricing recommendations. +… more
- Public Consulting Group (Boston, MA)
- …public sector. To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. ... The agent will interact with customers through the Zendesk(R) support platform, implement best practices, and ensure that customer tickets are being addressed within… more