- System One (Arlington, VA)
- …an IT support team, onsite at a federal client site. The IT Service Desk Tower Lead will oversee the day-to-day operations of the service desk ... Job Title: Service Desk Tower Lead ...Job Title: Service Desk Tower Lead Location: Arlington, VA...Desk + At least 5 years in an IT outsourcing environment to manage Contractor Personnel performance of… more
- TekSynap (Springfield, VA)
- …and problem-solving aptitude. + Excellent communication skills. **Overview** We are seeking a Senior IT Specialist/ Service Desk Lead to join our team ... **Responsibilities & Qualifications** **RESPONSIBILITIES** This position supports the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service … more
- CACI International (Sterling, VA)
- Service Desk Shift Lead ...assurance, and release management + Familiarity with the general IT practices and terminology + Excellent written and verbal ... * * * CACI is currently looking for a motivated, career and customer-oriented Service Desk Shift Lead with Agile methodology experience to join our Customs… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- **Help Desk Lead - Senior** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Arlington **Position ID:** ... involves troubleshooting escalated issues, mentoring team members, implementing processes, and maintaining service levels. The Lead acts as a point of contact… more
- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our team at Adelphi, MD. + ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Site Lead will...Ten (10+) years of relevant experience working in an IT or Service Desk environment.… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Lead to support our USSS Network Operations and Security Center (NOSC) proposal. This position ... proper use of hardware and software **Qualifications** + Bachelor's with 8+ years of IT Service Desk support experience (or commensurate experience) +… more
- NuAxis Innovations (Washington, DC)
- …Summary** The Help Desk Manager oversees the daily operations of the WMATA IT Service Desk , providing leadership, direction, and technical support to ... walk-up counter, etc.). + Leadership & Team Development + Lead , coach, and mentor Service Desk...+ 3-5 years of experience managing or supervising an IT Service Desk or technical… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …more complex technical issues to senior-level technicians. + Work under the direction of the local Service Desk Lead as part of an integrated service ... Service Desk Technician - Intermediate Clearance... Service Desk Technician - Intermediate Clearance Required: Active Secret...* Experience: Minimum of 3 to 5 years in IT support or related help desk environments… more
- Link Solutions Inc (Adelphi, MD)
- …and incident statuses. + Lead incident response activities by coordinating with Service Desk Leads and technical support teams. + Track and manage ... Must have at least five (5+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent or higher per… more
- Spectrum Comm Inc (Falls Church, VA)
- …supervises day-to-day help desk operations, and ensures timely resolution of IT service requests. The position requires both technical expertise and ... service standards. Key Responsibilities + Oversee daily help desk activities, ensuring effective handling of service ...end-user devices. + Serve as a liaison with enterprise-level IT teams for escalated issues or specialized support needs.… more
- Chenega Corporation (Arlington, VA)
- …as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with ... **Req ID:** 38246 **Summary** **Tier 2 Help Desk Analyst** **Arlington, VA** Are you ready to...+ Provides support for implementation, troubleshooting, and maintenance of IT systems. + Provides second-level problem identification, diagnosis, and… more
- ManTech (Chantilly, VA)
- …Providing end-user support to personnel utilizing ITD IT systems. + Triaging help desk tickets for a broad range of service requests to include file ... **MANTECH** seeks a motivated, career and customer-oriented ** Lead IT Systems Administrator** to join...with Windows and Linux operating systems. + Experience providing help- desk end-user support for common desktop and server issues.… more
- TekSynap (Silver Spring, MD)
- …ofmanagement. + Knowledge of industry accepted standards and best practices related to IT Service Desk operations + Adaptability toshiftingpriorities in a ... Service Delivery Division within NOAA witha Service Desk , Infrastructure Management,Security Support Services, IT Inventory Services, SharePoint Support,… more
- Somatus (Mclean, VA)
- …and mental well-being + Community engagement opportunities + And more! The Director, IT Service Operations will be responsible to develop, implement, and ... Drive the delivery of 24x7 systems availability and performance through effective IT Service + Management processes, executive communications, and return-to-… more
- Serco (Herndon, VA)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... innovative technical solutions that fit within customer constraints. + Lead develops tailored Work Breakdown Structures (WBS) IAW company...+ You will be responsible for the development of IT Help Desk knowledge management plans. +… more
- Qualtrics (Reston, VA)
- … Request fulfillment and access provisioning. + Oversee the operations of the global IT Service Desk , ensuring timely and effective resolution of user ... seeking a highly experienced and strategic Engineering Director to lead our IT Infrastructure and Operations team....+ Establish and monitor key performance indicators (KPIs) for service desk efficiency and customer satisfaction. **What… more
- Red River (Chantilly, VA)
- …as the **primary day-to-day contact for assigned clients** , working closely with ** Service Desk Leadership** , who oversees technical operations, and the ** ... against SLAs and KPIs in coordination with SDM and Service Desk Leadership. + Drive the creation...field. + 5+ years of experience in managed services, IT service delivery, or client-facing operations roles.… more
- M. C. Dean (Vienna, VA)
- …roll-out. + Lead collaboration with engineering leaders/team members, cybersecurity, service desk leadership and other critical functions to ensure seamless ... partner to executive leadership in defining and implementing the firm's IT strategy and roadmaps. Essential Functions and Responsibilities + Perform independent… more
- Clark Construction Group, LLC (Mclean, VA)
- …(on-site) The IT Applications Director - Construction Operations will lead the strategic and operational management of Clark Construction Group's critical suite ... and maximizing the value of our technology investments. The Director will lead a team of Application Managers and Analysts, proactively identifying and addressing… more
- TekSynap (Arlington, VA)
- …+ Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility ... to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier-II Work Center...**REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a DoD IT… more