- City of New York (New York, NY)
- …The successful candidate will serve as an Assistant Quality Assurance Associate reporting to the 311 Customer Service Center. Responsibilities will ... include: Assist in community-related liaison functions between 311 and other city agencies; assist in coordination... and other city agencies; assist in coordination of quality assurance initiatives across multiple customer service… more
- City of New York (New York, NY)
- …/ Quality Assurance Specialist to join its Quality Assurance Unit, reporting to the Assistant Director, QA Unit. Responsibilities shall include, but ... For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its...not be limited to: - Under direction of the Assistant Director, work with Licensing units and other DCWP… more
- City of New York (New York, NY)
- …comments and concerns, as well as actions taken. - Collaborate with the Quality Assurance team to identify training needs and improve customer satisfaction. ... as continuously improving the customer satisfaction. The Customer Service Assistant may also become involved in quality ...Assistant will: - Review customer inquiries submitted via 311 call centers and IDNYC website, and respond in… more