- City of New York (New York, NY)
- …literature and education materials. The Call Center is seeking to hire a Call Agent . The Call Agent will be responsible for providing customer ... birth certificates and/or death certificates in person, online or via mail. The Call Agent will also guide customers on how to check the status of orders… more
- City of New York (New York, NY)
- …literature and education materials. Position Summary: The Customer Information Representative- Call Agent will communicate effectively on the telephone and ... LIST ARE ELIGIBLE TO APPLY. Division/Program Summary: The DOHMH Call Center delivers enhanced customer service to the people...receive calls from Medical Providers to inform the agency's Call Center of reportable illnesses and diseases such as… more
- Guardian Life (Holmdel, NJ)
- …impact of agentic AI initiatives, including improvements in self-service adoption, call avoidance, and agent performance. + Multi-Functional Collaboration: ... and ethical behavior of autonomous agents. + Understanding AI Agent Impact: Oversee the entire life cycle of an...Impact: Oversee the entire life cycle of an AI agent , including planning, tooling, memory management and feedback loops.… more
- Sedgwick (New York, NY)
- …Best Workplaces in Financial Services & Insurance Experienced Licensed Auto Insurance Agent - REMOTE/TELECOMMUTER **_Schedule:_** Monday - Friday 9:00 AM - 5:30 PM ... the most innovative insurance operations in the industry. As an Inbound Customer Service Agent - Auto Insurance for the leader in electric vehicle sales, you will… more
- Sedgwick (New York, NY)
- …Fortune Best Workplaces in Financial Services & Insurance Licensed Auto Insurance Agent - REMOTE Job Description **_Schedule:_** Monday - Friday 9:00 AM - 5:30 ... Responds to AI-transferred calls with particular attention to compliance and call documentation, ensuring accurate recordkeeping and disclosures. + Collaborates with… more
- Marriott (New York, NY)
- …cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end ... of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report… more
- Google (New York, NY)
- …achieve very meaningful results in the real world. Some examples include the customer agent built for large call center environments, to fast food ordering ... handled by our Food AI agent . The team is transforming how enterprises connect with customers through the power of AI. We also offer unique experiences for team… more
- Google (New York, NY)
- …achieve very meaningful results in the real world. Some examples include the customer agent built for large call center environments, to fast food ordering ... handled by our Food AI agent . The team is transforming how enterprises connect with customers through the power of AI. We also offer unique experiences for team… more
- Google (New York, NY)
- …achieve very meaningful results in the real world. Some examples include the customer agent built for large call center environments, to fast food ordering ... handled by our Food AI agent . The team is transforming how enterprises connect with customers through the power of AI. We also offer unique experiences for team… more
- CGI Technologies and Solutions, Inc. (New York, NY)
- …mail * Interface with Passport applicants at Agency/Center information and will- call counters. At the Information Station, ensure appointment is scheduled; review ... customer is provided fee information. Copy customer identification. At the will call station, distribute passports to the correct applicant, comparing customer to… more
- Dow Jones (Princeton, NJ)
- …Project Management for priorities within DJCS to improve the customer and agent experience. + Continuous improvement champion for DJCS self-service tools. **You ... identify initiatives within DJCS to improve the customer and agent experience. Support the intake process for project resource...capabilities. **You Have:** + At least three years of call center or other related business experience. + Excellent… more
- Meta (New York, NY)
- …(SMBG) is looking for a Director of Vendor Operations to lead its global call center partnerships at a strategic and operational level, while overseeing real time, ... seasoned vendor operations leader with deep experience in global call centers that focus on sales/revenue and customer success-related...with product to ensure stable and productive use of agent and vendor tech stack. 7. Comms & Change… more
- Dow Jones (Princeton, NJ)
- …for assigned initiatives and projects that impact DJCS, customer experience and/or agent experience. **You Will:** + Manage hands-on project lifecycle from ideation ... to identify initiatives with direct impact on customer and agent experience. Support the intake process for project resource...materials. **You Have:** + At least three years of call center or other related business experience. + Excellent… more
- Guardian Life (Holmdel, NJ)
- …RPA (attended & unattended bots), process automation, streamlining workflows, improving agent performance, and reducing Average Handling Time (AHT). + Call ... RPA (attended & unattended bots), process automation, streamlining workflows, improving agent performance, and reducing Average Handling Time (AHT). + Call… more
- Research Foundation CUNY (New York, NY)
- …immigrant rights, business creation, and finances. The administrative assistant supports the Call Center with the overall daily tasks such as phone calls, scheduling ... data entry, and filing. Under the supervision of the Call Center Supervisor, they will perform administrative and clerical...society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus… more
- Research Foundation CUNY (New York, NY)
- …by the Director + Maintain and update worksite and internship descriptions + Call and/or visit worksites regularly to ensure compliance with funder requirements and ... society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus...of agreements where RFCUNY is named as a fiscal agent ; setting up award accounts; preparing sub-awards and assisting… more
- Research Foundation CUNY (New York, NY)
- …Associate Program Director is also responsible for facilitating or delivering programs that call for their level of expertise in music production, with expertise in ... society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus...of agreements where RFCUNY is named as a fiscal agent ; setting up award accounts; preparing sub-awards and assisting… more
- Synchrony (New York, NY)
- …management experience leading contact center technologies and contact center agent experience. + Oversee technology audit, regulatory, and compliance activities ... (onshore and offshore). + Experience in end-user services, VDI, Call Center, and Service Desk management driven by analytics-based...specialized equipment. + If you need special accommodations, please call our Career Support Line so that we can… more
- CGI Technologies and Solutions, Inc. (New York, NY)
- …purposes. * Interface with passport applicants at Agency/Center Information and Will- Call counters: o At the Information Station, ensure appointment is scheduled; ... completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training… more
- Duolingo (New York, NY)
- …, you can expect to move quickly, prototype boldly, and experiment often! Video Call Area As a software engineer in the Video Call Area, you'll ... by chatting with Lily (https://www.youtube.com/watch?v=MMFST3TFsF4) , a real-time conversational agent . You'll combine cutting-edge AI with playful design to quickly… more