- Palo Alto Networks (Santa Clara, CA)
- … business partners on IT application product priorities. You will partner with stakeholders, operations , and the AI COE to define and drive strategic direction, ... seeking a visionary and hands-on Sr Director, GTM and CX to lead the strategic direction and architectural design...in reimagining our Ecosystem processes through a data and AI -first lens. **Your Impact** In this role, you will… more
- Palo Alto Networks (Santa Clara, CA)
- …Analyst, you will be the strategic force transforming our Customer Support operations through AI , focusing on maximizing efficiency and delivering proactive ... Define, champion, and execute a forward-looking roadmap for IT Customer Experience ( CX ) products, prioritizing AI to create predictive, proactive, and… more
- Gilead Sciences, Inc. (Foster City, CA)
- …Future of Digital Health at Gilead. Join us in building a new strategic pillar- CX , Digital Health & AI Solutions-that will redefine patient and customer ... personalized care. + Evaluate and integrate innovative tools (eg, remote monitoring, AI - driven decision support) to improve outcomes and streamline access.… more
- Intuit (Mountain View, CA)
- …realize the full value of Intuit's platform. **Responsibilities** + Develop and lead an AI - driven Customer Experience ( CX ) strategy tailored to the needs of ... Business Solutions (GBS) organization empowers small and mid-market businesses through an AI - driven platform that simplifies how they manage money, customers,… more
- Abbott (Alameda, CA)
- …executives, and scientists **Role Description** + Lead global Customer Service operations across internal and BPO models to ensure consistent, high-quality support. ... regional teams to optimize delivery, build capabilities and embed digital and data- driven service models. + Advance global service maturity and alignment with… more
- SAP (San Ramon, CA)
- …Delivery team, you'll play a pivotal role in ensuring that Sovereign Cloud regional operations run in a harmonized, secure, and scalable manner. In this role, you'll ... Management (HCM), SAP Fieldglass, SAP Ariba, SAP Customer Experience ( CX ), SAP Business Data Cloud, and more. This is...while driving innovation. **What you'll do** As a Cloud Operations Engineer, you'll: + Support Global Solution Experts in… more
- SAP (San Ramon, CA)
- …inform prioritization, trade-offs, and continuous improvement. + Practical experience delivering ** AI - or ML-enabled product capabilities** , with the ability to ... feasibility, risks, and value. + Strong understanding of **Generative AI concepts** (eg, RAG, agentic patterns, prompt design) and...a strong plus; experience in adjacent domains such as ** CX Sales** is also highly valued. **Bring out your… more
- Rubrik (Palo Alto, CA)
- …USD **Join Us in Securing the World's Data** Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber ... end-to-end programs involving cross-functional stakeholder collaboration, be proficient in data- driven decision making, and bring proven experience managing end-to-end… more
- Genentech (South San Francisco, CA)
- …standards to support omnichannel measurement and orchestration. + Lead pilot initiatives leveraging AI - driven features for the web, and stay ahead of digital ... evolves, we are bold in our approach - leveraging cutting edge AI , advanced digital engagement, end-to-end content management, and omnichannel technologies and … more
- SAP (San Ramon, CA)
- …into S/4 + How to position CPQ in the market with different selling motions ( CX , S/4, against SFDC.) + Support the evolving CPQ / Subscription billing strategy in ... users and more than one hundred thousand employees worldwide, we are purpose- driven and future-focused, with a highly collaborative team ethic and commitment to… more
- Intuit (Mountain View, CA)
- …with technology, automation, and enablement teams to bring platform-powered tools and AI to vendor operations , enhancing efficiency and support quality. + ... Equivalent work experience will be considered. + Experience with contact center platforms and CX technology (eg, AI , RPA, knowledge tools) is a strong plus +… more