- Red River (Chantilly, VA)
- …as the **primary day-to-day contact for assigned clients** , working closely with ** Service Desk Leadership** , who oversees technical operations, and the ** ... against SLAs and KPIs in coordination with SDM and Service Desk Leadership. + Drive the creation...field. + 5+ years of experience in managed services, IT service delivery, or client-facing operations roles.… more
- Epsilon, Inc (Manassas, VA)
- …**Our Customer's Mission:** Team Epsilon has been chosen to deliver full-spectrum IT and Cyber Security support to a critical and enduring multinational organization ... partners and foreign military sales (FMS) clients, providing top-tier desk -side support, and offering adaptable enterprise infrastructure solutions. Our services,… more
- Somatus (Mclean, VA)
- …and mental well-being + Community engagement opportunities + And more! The Director, IT Service Operations will be responsible to develop, implement, and ... Drive the delivery of 24x7 systems availability and performance through effective IT Service + Management processes, executive communications, and return-to-… more
- Red River (Chantilly, VA)
- …are looking for a **Systems Support Engineer I** to join our fast-paced, customer-first global service desk team. This is a hybrid role based in Chantilly, VA, ... in a prompt, professional manner. + Deliver high-quality customer service with a focus on empathy and clear communication...root causes. + Collaborate with the team and team lead to keep knowledge base articles (KBAs) accurate and… more
- Red River (Chantilly, VA)
- …will be on the front line for generating interest in Red River's service offerings. Sales Development Representatives make cold calls to prospects to identify ... Tasks:** + Uncover opportunities for Account Executives to sell innovative offerings for IT Managed Services, Cloud, Cyber Security, Voice solutions and More. + Make… more
- Epsilon, Inc (Quantico, VA)
- …Technology services for the MCU including network and systems, data center, service desk , cybersecurity, and audio visual/video teleconferencing. **An average ... to customer trouble calls and tracking tickets in the IT /AV tracking software. Collect requirements from customers to meet...the MCU network. + Coordinate with the IA Task Lead to incorporate required IA controls into network and… more
- TekSynap (Springfield, VA)
- …and problem-solving aptitude. + Excellent communication skills. **Overview** We are seeking a Senior IT Specialist/ Service Desk Lead to join our team ... **Responsibilities & Qualifications** **RESPONSIBILITIES** This position supports the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service … more
- CACI International (Sterling, VA)
- Service Desk Shift Lead ...assurance, and release management + Familiarity with the general IT practices and terminology + Excellent written and verbal ... * * * CACI is currently looking for a motivated, career and customer-oriented Service Desk Shift Lead with Agile methodology experience to join our Customs… more
- ManTech (Chantilly, VA)
- …Providing end-user support to personnel utilizing ITD IT systems. + Triaging help desk tickets for a broad range of service requests to include file ... **MANTECH** seeks a motivated, career and customer-oriented ** Lead IT Systems Administrator** to join...with Windows and Linux operating systems. + Experience providing help- desk end-user support for common desktop and server issues.… more
- Serco (Herndon, VA)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... innovative technical solutions that fit within customer constraints. + Lead develops tailored Work Breakdown Structures (WBS) IAW company...+ You will be responsible for the development of IT Help Desk knowledge management plans. +… more
- Qualtrics (Reston, VA)
- … Request fulfillment and access provisioning. + Oversee the operations of the global IT Service Desk , ensuring timely and effective resolution of user ... seeking a highly experienced and strategic Engineering Director to lead our IT Infrastructure and Operations team....+ Establish and monitor key performance indicators (KPIs) for service desk efficiency and customer satisfaction. **What… more
- M. C. Dean (Vienna, VA)
- …roll-out. + Lead collaboration with engineering leaders/team members, cybersecurity, service desk leadership and other critical functions to ensure seamless ... partner to executive leadership in defining and implementing the firm's IT strategy and roadmaps. Essential Functions and Responsibilities + Perform independent… more
- CACI International (Chantilly, VA)
- … Lead to support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective ... Cisco Call Manager Engineer Lead Job Category: Information Technology Time Type: Full...to implement and operate an enterprise ITSM solution, enterprise service desk , endpoint management and security solution,… more
- NANA Regional Corporation (Ashburn, VA)
- …particularly network infrastructure, server infrastructure, network security, telecommunications systems and service desk . + Responsible for managing and setting ... of the team, including Network Engineers/Network Administrators to ensure service quality and network efficiency. **Responsibilities** + Develops and implements… more
- General Dynamics Information Technology (Ashburn, VA)
- …particularly network infrastructure, server infrastructure, network security, telecommunications systems and service desk . - Responsible for managing and setting ... **Job Description:** NETWORK OPERATIONS CENTER (NOC) TIER 1 SHIFT LEAD Advance how our customers operate while you advance...Lead and build an impactful career in enterprise IT , collaborating with people who are driven and resourceful… more
- General Dynamics Information Technology (Ashburn, VA)
- …particularly network infrastructure, server infrastructure, network security, telecommunications systems and service desk . - Responsible for managing and setting ... Obtain:** None **Public Trust/Other Required:** SSBI (T5) **Job Family:** IT Infrastructure and Operations **Skills:** Network Management,Network Performance,Network Systems,Routers… more
- Serco (Herndon, VA)
- …management throughout the NCR. You will lead a large team of IT Field Service , Cybersecurity, SMEs, Networking personnel, and other support personnel to ... Headquarters in Herndon, VA Are you looking for an IT oriented Program Manager position that supports Corporate mission...application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please… more
- Parsons Corporation (Centreville, VA)
- …+ **Operational Excellence:** Experience implementing standardized SLAs and KPIs across service desk and support functions, with consistent monthly reporting ... compliance. + **Leadership and management experience:** Proven ability to lead and manage a team of IT ...and resolve complex issues. In addition, Strong background in Service Desk processes and integration with asset… more
- Chenega Corporation (Springfield, VA)
- … service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + ... received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First...Experience within the Intelligence Community + Exhibit excellent customer service , organizational, and time management skills + Ability to… more
- Leidos (Lorton, VA)
- … efforts to optimize the instance. + Provide technical guidance and support for ServiceNow IT Service Management (ITSM) and the IT Asset Management (ITAM) ... Seeking an experienced Senior ServiceNow Software Developer, to join an internal service center group under the Digital Modernization Sector and the Repeatable… more
