- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 . 5 ) to join our support team operating within a secure Azure enterprise ... part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity...with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 . 5 -level issues related to… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …CompTIA, CCNA A minimum of five ( 5 ) years' relevant experience in Tier 1 support operations Strong understanding of network fundamentals, including TCP/IP, ... and the rapid escalation and resolution of technical issues. Position Description: The NOC Tier 1 Shift Lead is responsible for overseeing a team of … more
- General Dynamics Information Technology (Ashburn, VA)
- …CCNA + A minimum of five ( 5 ) years' relevant experience in Tier 1 support operations + Strong understanding of network fundamentals, including TCP/IP, ... 5 + years of related experience **Job Description:** NETWORK OPERATIONS CENTER (NOC) TIER 1 SHIFT LEAD Advance how our customers operate while you advance… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …and connectivity issues, using monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2 support for network connectivity, ... **Overview** SERVICE DESK SPECIALIST | TIER II...global users and clients. **Qualifications** + Associate's degree or 5 + years of practical experience in service … more
- Truist (Mclean, VA)
- …solutions tailored to solve the needs of clients and prospects and ensure service levels are exemplary. * Small Business Direct Advisors are responsible for ... are not mentioned below. Specific activities may change from time to time. 1 . Align with and embody Truist's purpose, mission, values while consistently executing… more
- CACI International (Sterling, VA)
- …is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier service desk as well as work with software development and systems ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2. 1 (ITI2. 1 ) team in Northern Virginia! Join...+ Populate a consolidated Knowledge Management solution to provide Tier 0 Self Service Portal to user… more
- General Dynamics Information Technology (Vienna, VA)
- …status, ensuring devices and licenses have been identified for procure replacement. + Provide Tier 1 and Tier 2 support to include access administration, ... Infrastructure and Operations **Skills:** Microsoft Office,Microsoft Windows,Technical Support **Experience:** 5 + years of related experience **US Citizenship Required:**… more
- CoreSite (Reston, VA)
- …regulatory compliance of the data center. We are currently hiring for the Day Shift: 9:00am- 5 :00pm Monday-Friday. A Tier 1 technician will learn and gain ... fire watch, safety, trouble shooting, causality response, and customer service . A Tier 1 technician...which includes an attractive matching company contribution with a 5 % company match + Discretionary annual bonus and equity… more
- Virtual Service Operations (Lorton, VA)
- …improvement initiatives. Responsibilities: + Serve as the escalation point for complex network issues from Tier 1 and Tier 2 support. + Lead the diagnosis ... existing infrastructure. + Provide mentorship and technical guidance to Tier 1 and Tier 2...technology, or a related field (or equivalent experience). + 5 + years of experience in network operations, engineering, or… more
- Rubrik (Reston, VA)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... the DOD space. This includes managing a team of 5 Field AE's toward discovering and developing new opportunities,...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- Capital One (Mclean, VA)
- …aligned with industry best practices and enterprise standards, while providing Tier 2 technical support. Collaboration with senior engineers and cross-functional ... & Troubleshooting** **: Provide comprehensive technical support, serving as a Tier 2 escalation point, diagnosing system faults, performing root-cause analysis, and… more
- SAIC (Springfield, VA)
- …onboarding applications and teams into the observability platform. + Provide training and mentorship to Tier 1 and Tier 2 support teams. + Ensure platform ... promotes best practices in observability. **Key Responsibilities:** + Serve as the Tier 3 escalation point for issues related to any of the monitoring/observability… more
- Nightwing (Sterling, VA)
- …role will serve as the primary technical point of contact for issues ranging from Tier 1 to Tier 3 support, providing leadership, direction, and hands-on ... and subject matter expert for technical escalations and critical issue resolution ( Tier 1 -3). + Drive the implementation of virtualization and automation… more
- Crash Champions (Woodbridge, VA)
- …of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs ... a key role in upholding ATE's standards of safety, accuracy, and customer service . Technicians are expected to demonstrate integrity in all service … more
- The Metamorphosis Group (Chantilly, VA)
- …to continuously deliver high value enhancements to software in a service -based architecture. * The Contractor shall ensure all application security vulnerabilities ... to continuously deliver high value enhancements to software in a service -based architecture. * The Contractor shall ensure all application security vulnerabilities… more
- National Reconnaissance Office (NRO) (Chantilly, VA)
- …University website (https://www.dau.edu/functional-areas) . + DAWIA Functional Area/ Tier Required: + GG14-15: Engineering & Technical Management/Practitioner ... statutorily mandated requirements (Reference 10 USC 1733 and 1737). 1 . Employee must execute, as a condition of employment,...employment, a written tenure agreement to maintain in Federal Service in this position for at least three years.… more
- CoreSite (Reston, VA)
- …of data transport equipment to ensure accurate monitoring and provisioning. + Responsible for tier 1 trouble shooting on the CoreSite customer facing network. + ... technical duties: + Manage Trouble Tickets, Remote Hands Requests and Building Service Requests through resolution. + Manage and complete work order provisioning as… more
- HCA Healthcare (Reston, VA)
- …it **About Reston Hospital Center:** + Reston Hospital Center is a 243-bed, full- service facility and medical campus that serves Northern Virginia, the most populous ... Hospital is continuously recognized by Healthgrades in the Top 5 % of hospitals for patient safety and was named # 1 in the state of Virginia in 2024 for surgical… more
- HCA Healthcare (Reston, VA)
- …it **About Reston Hospital Center:** + Reston Hospital Center is a 243-bed, full- service facility and medical campus that serves Northern Virginia, the most populous ... Hospital is continuously recognized by Healthgrades in the Top 5 % of hospitals for patient safety and was named # 1 in the state of Virginia in 2024 for surgical… more
- Amazon (Herndon, VA)
- …- Experience in procurement practices working with engineering, supply chain and Tier 1 OEM partners - Experience practicing best-in-class procurement processes ... at home, there's nothing we can't achieve. \#DCPD_Delivery Basic Qualifications - 5 + years of program, project or product management, or leading product… more