- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service - desk ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- CACI International (Sterling, VA)
- …centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios supporting ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2 .1 (ITI2.1) team in Northern Virginia! Join this passionate...to do:** Support end-user applications and work in a multi- tier service desk as well… more
- Leidos (Chantilly, VA)
- **Description** Leidos has an exciting opening for you as our next Tier 2 Service Desk /Systems Administrator. Your job will be supporting as a Linux ... team environment while demonstrating strong cross functional collaboration across Tier 3 and ISP teams. Individuals in this role...step 20 while everyone else is still debating step 2 good. You'll fit right in. **Original Posting:** January… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer...hardware failures + Ability to analyze and assess customers' service request and provide prompt technical solutions + Knowledge… more
- Chenega Corporation (Arlington, VA)
- …solutions to resolve known issues quickly. + Familiar with ticket escalation to tier 2 support or other specialized teams, providing clear documentation of ... **Req ID:** 38527 **Summary** ** Tier 1 Help Desk Analyst** **Arlington,...service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk … more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under the ... Service Desk Technician - Intermediate Clearance... Service Desk Technician - Intermediate Clearance Required: Active Secret...escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to… more
- GovCIO (Washington, DC)
- **Overview** The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment. ... meet with customer representatives. **Responsibilities** + Manage and mentor Tier 1 Service Desk Technicians,...+ Minimum 3 years of IT Service Desk experience, with an additional 2 years… more
- Link Solutions Inc (Adelphi, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Associate-Level) to join our team at Adelphi, MD. + ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Technician (Associate-Level) will serve as...team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues… more
- Insight Global (Arlington, VA)
- …similar). o Set up and manage Intune environments, not just maintain existing setups. * Service Desk Operations: o Handle Tier 1-3 support tickets (6-8 per ... is a short-term to long-term opportunity for a Senior Service Desk Engineer to join a lean...with MFA and phishing email response. * Comfortable handling Tier 1-3 tickets. * Self-motivated, fast learner, and proactive… more
- Parsons Corporation (Centreville, VA)
- … service delivery. **What Desired Skills You'll Bring:** + Expertise to adjudicate Tier 2 level inquiries + Efficiency in one or more language translation ... Description:** Parsons is looking for an amazingly talented **Help Desk Customer Service Representatives** to join our...Active Top Secret/SCI clearance + High School Diploma and 2 years of experience with Tier 1… more
- TekSynap (Arlington, VA)
- …+ Oversee all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier -II Work Center support to receive and ... the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and… more
- Chenega Corporation (Washington, DC)
- Systems Administrator ( Tier 2 Support - ServiceNow) Washington, DC Join our Talent Network Systems Administrator ( Tier 2 Support - ServiceNow) ... Agile Realtime Solutions (CARS) is seeking a Systems Administrator ( Tier 2 Support - ServiceNow) to provide...incidents and changes that cannot be resolved at the service desk level. + Administer and maintain… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Tier 2 Technical Support Operations Analyst will...and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team ... infrastructure engineering and application development teams to work on issues escalated to Tier 2 . + Adhere to the defined incident management, problem… more
- NuAxis Innovations (Falls Church, VA)
- …work experience. . 2 + years of hands-on experience in a help desk or desktop support environment. . Strong troubleshooting skills with Windows 10/11 and ... **Help Desk Technician** Location **Falls Church, VA** \# of... Technician to support the US Fish and Wildlife Service (FWS) in Falls Church, VA. This on-site role… more
- SAIC (Silver Spring, MD)
- **Description** We are seeking a Help Desk Support Technician for Tier 2 Desk -Side Support in the Mid-Atlantic Region, specifically at our **Parsippany, ... role requires providing on-site and remote technical assistance for escalated issues beyond Tier 1 scope to FDA users at both sites, ensuring efficient operation of… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve ... individual will perform hourly data ingests and respond to Tier 1 and 2 tickets onsite in...tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps… more
- IntelliDyne (Washington, DC)
- Deskside Support Manager- Tier 2 Status: Exempt Location: Washington, DC (Hybrid 3 days onsite/ 2 remote) Salary Range: $110k to $130k Clearance: Secret ... IT experience + Minimum 6 years of management experience; preferred leading Help Desk or Service Desk environment + Bachelor's degree; IT related field +… more
- ASM Research, An Accenture Federal Services Company (Germantown, MD)
- The Service Desk ( Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and ... role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine and specialized IT… more
- Lumen (Washington, DC)
- …customer segments. **Work Location** WFH - any state **The Main Responsibilities** + Tier 2 CSS support plus projects + Navigates and leverages resources, ... trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to...world and shape the future. **The Role** The Support Desk Associate role provides back-office, functional support to the… more
- BAE Systems (Washington, DC)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST 800-53) + ... desktops, laptops, and high-performance computing services. You'll also provide Tier 1 support for remote access and service...Science, or a related field (or equivalent experience) + 2 years of experience in Tier and… more