- Systems Engineering Solutions Corporation (Austin, TX)
- …software lifecycle support; and management of escalation across all tiers. Position Description: The Tier 2 Help Desk Specialist provides advanced ... contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk , Tier 2 End User Support, Tier 3 Server, Platform,… more
- Insight Global (Austin, TX)
- …Skills and Requirements 2 -5+ years of experience in Help Desk or Technical Support. Experience using a ticketing ... oil and gas industry. They are seeking an experienced Help Desk Representative to sit onsite in...to sit onsite in Austin, TX and assist with Tier 2 technical support to internal staff,… more
- TEKsystems (Austin, TX)
- …troubleshooting skills to support internal users via phone and chat. Key Responsibilities: + Provide Tier 1 and Tier 2 support for desktops, laptops, mobile ... Job Title: Service Desk Analyst Location: Austin, TX 78758 Schedule: Monday-Friday,...Schedule: Monday-Friday, 7:00 AM-3:30 PM (Hybrid: 3 days onsite, 2 days remote after 90 days) Approximate Start Date:… more
- AccentCare, Inc. (Austin, TX)
- …365, Teams, OneDrive, and secure remote access. + Triage and resolve escalated issues from the Help Desk . + Coordinate with Tier 3 teams and field services ... calls and email communication, diagnosing problems, and performing troubleshooting activities. + Provide Tier 1 & 2 support for executives and their admins,… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …Plan, install, test, and implement upgrades and patches to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk . + Knowledge and ... experience troubleshooting Linux and Unix based systems. + Participate in on-call rotations to provide 24x7x365 infrastructure operations support. + Support infrequent after hours and weekend escalations as needed (aside from on-call rotation). + Optimize… more