- Duke Health (Morrisville, NC)
- …mental health and/or substance use problems in patients. - May participate in on- call or after-hours coverage. - Provide consultative services to health care team ... illness, treatment and/or life situation. - Participate in multi-disciplinary healthcare teams and provide leadership in representing clinical perspective. -… more
- Humana (Raleigh, NC)
- …+ Bachelor's degree + Applied knowledge of Direct Marketing Processes + Call Center /Contact Center Operations leadership + Project Management ... **Become a part of our caring community and help us put health first** Call Quality Professionals provide information that will assist in the feedback and the formal… more
- Humana (Raleigh, NC)
- …members. The platforms consist of Nuance IVA, Voice of the Consumer Survey, Guidance Center Video Kiosk, as well as InMoment market research. These platforms are at ... **Experience as a Lead solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + Partner with… more
- CenterWell (Raleigh, NC)
- …A minimum of one (1) year of previous experience working in an inbound customer service call center . + High school diploma or equivalent + Ability to handle high ... digital, or written inquiries. This full-time position is in a high-volume healthcare Contact Center , supporting primary care medical centers. **This is… more
- Humana (Raleigh, NC)
- …and comfort with the speed of change in healthcare . **Training and Schedule** + Call center hours of operation are Monday-Friday between 8:00 am and 8:00 pm ... Care Management Support Assistants perform their role in a call center environment that includes working in...degree or higher + Administrative support experience in a healthcare setting (within the past 3 years) + Familiarity… more
- Olympus Corporation of the Americas (Raleigh, NC)
- …responsible for selling all products relating to the Gastrointestinal (GI) Care call points within their designated geographical territory. The EAM is responsible ... from individual physician or clinic to Free Standing Ambulatory Surgery or Endoscopy Center Hospital Operating Room, GI Lab, Emergency Room, etc.). + Implement sales… more
- Humana (Raleigh, NC)
- …client administration, customer service, enrollment, and eligibility, claims processing, and call center operations. Investigates and settles claims and customer ... 1 year of customer service experience, including typing/data entry + Professional healthcare experience or education in a healthcare discipline + Excellent… more
- Humana (Raleigh, NC)
- …health plan. + Regularly review data, such as claims denial/rework data and trends, call center data, and provider performance data to monitor team performance ... health centers, behavioral health providers, and long-term care providers and healthcare systems to maintain service support excellence and improve financial and… more
- Humana (Raleigh, NC)
- …relevant technologies, including Salesforce, MuleSoft, AI, and other emerging CRM and Call Center technologies. + Commitment to maintaining an up-to-date ... best for your schedule. **Work-At-Home Requirements** To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service… more
- TEKsystems (Morrisville, NC)
- … or remote work. Work Environment This role is primarily remote in a call center environment, requiring a dedicated work-from-home office. There may be ... foundation assistance, and benefit coordination. You will assist patients and healthcare professionals by verifying insurance coverage, handling medical billing, and… more
- Actalent (Cary, NC)
- … experience preferred. + NC Registered (NCBOP) is required. + Experience in call center operations and data entry is advantageous. Work Environment This ... position operates within a call center environment, working onsite Monday to...period. Once permanent, the schedule may transition to a hybrid model. The work involves phone-based communication, without direct… more
- UNC Health Care (Morrisville, NC)
- …transactions with a high degree of accuracy and timeliness. **This is a hybrid , full-time position.** **Responsibilities** : **First Point of Contact** : Serve as ... * Ability to multi-task and work quickly to bring call /case to resolution in a fast-paced environment. * Must...NCHEALTH Entity: Shared Services Organization Unit: HR Customer Service Center Work Type: Full Time Standard Hours Per Week:… more
- Humana (Raleigh, NC)
- …Familiarity with service operations such as workforce management, customer service, or call center environments + Proficiency with program and project management ... Information** + Remote role; Washington, DC metro area preferred ( hybrid option available with 1-2 days/week in Arlington, VA...benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also… more
- UNC Health Care (Morrisville, NC)
- …Requirements: * Five (5) years of progressively responsible benefit experience. HR Call Center or case management experience preferred. Previous leadership ... is responsible for managing benefits-related processes, collaborating with the benefits center of expertise, vendors, and optimizing benefits operations to provide… more
- Chiesi (Cary, NC)
- …audits which may include, but not limited to, reviewing documents, listening to call center cases, interviewing stakeholders + Review Hub invoices and manage ... Based in Parma, Italy, Chiesi is an international research-focused pharmaceuticals and healthcare group with 90 years' experience, operating in 30 countries with… more
