- Merck & Co. (Durham, NC)
- …teams and ensure alignment with analytical strategies and Quality Systems in support of analytical procedure life cycle management .Act as subject matter ... method transfers and in-line assay method validations, including review of protocols and reports. Escalation of key assay challenges to management in a timely and… more
- Merck & Co. (Durham, NC)
- …ensuring excellence in Compliance, Supply, Continuous Improvement, and Cost Management .--The Associate Director, External Manufacturing Operations will also assist ... Supply Agreement (MSA). Dispute and Issue Resolution (with appropriate escalation as required). Resolve Technical Issues (Investigations, CAPAs, Process… more
- Microsoft Corporation (Durham, NC)
- …are looking for people with a passion for delivering customer success. As a Senior Support Escalation Management , you will be the primary contact managing ... various internal and external teams to resolve customer issues. Mentors others the on Support Escalation Management team. Acts as a key member of projects to… more
- Insight Global (Raleigh, NC)
- …strong experience in project coordination, and exceptional communication skills. Responsibilities: Support Time Management escalation and program ... Management program materials (intranet pages, process, and enablement materials) Support UAT (User Acceptance Testing) for Time Management implementations… more
- Fujifilm (Raleigh, NC)
- …specialists team. The Lead NS3 will assist in driving all aspects of customer support related issues, and problems, requiring escalation or high priority of each ... product enhancements. + Acting as the primary point of escalation for issues for the various teams as well...2012, 2016+), networking, SQL Server and Oracle. + Successful management of professional services support cases, IT… more
- CVS Health (Raleigh, NC)
- …it all with heart, each and every day. **Program Summary** Join our Aetna care management team as we lead the way in providing exceptional care to dual eligible ... Responsibilities** + **Member Evaluation:** Conduct the annual Health Risk Survey to support needs identification for the member's Individual Plan of Care. + **Risk… more
- CTG (Raleigh, NC)
- …+ Collaborate with higher-level support teams for issue resolution and escalation management . + Assist junior technicians with guidance and mentorship. + ... Raleigh, NC **Duration:** Ongoing Contract **Duties:** + Provide daily technical support for desktops, laptops, printers, mobile devices, and network connectivity. +… more
- Celonis (Raleigh, NC)
- …processes - and for that, we need you to join us. **The Team:** Celonis Support Services team operates a 3-Level Support model, which includes a dedicated ... highly-trained team of Celonis experts located in our Celonis Support Centre. Our support engineers are familiar...the business. You will also be their point of escalation and ensure a regular cadence of meetings with… more
- Wells Fargo (Raleigh, NC)
- **About this role:** Wells Fargo is seeking a Branch Support Manager in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the ... service and technology inquiries from Financial Advisors, the branches, and other Support Center associates + Act as a liaison between Market Leaders, Branch/Area… more
- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …The Support Analyst must be able to identify situations that require escalation . Most of a Support Analyst's work consists of customer service, email ... The ER&R Support Center Analyst will be a member of...all necessary information is gathered + Understand and follow escalation criteria to forward issues where the requests are… more
- BD (Becton, Dickinson and Company) (Durham, NC)
- …communication, documentation, and process optimization. **Key Responsibilities:** + _Engineering Escalation Management :_ Lead the assessment, triage, and ... self. Become a **maker of possible** with us. **Overview:** The **Product Support Engineer** (PSE) is a skilled technical professional with extensive experience… more
- Ally (Raleigh, NC)
- …of the Crisis Management & Business Continuity (CMBC) team and will support the CM Incident & Technology Management function in developing, documenting, and ... a new applicant for employment authorization for this position. **The Work Itself** * Support the CM Incident & Technology Management function and CMBC overall… more
- City National Bank (Raleigh, NC)
- *SENIOR DIRECTOR AUDIT- WEALTH MANAGEMENT & BANKING* WHAT IS THE OPPORTUNITY? This role is responsible for directing and overseeing the Wealth Management and ... and providing key review, challenge and advisement to executive management . WHAT WILL YOU DO? * The role encompasses...requirements. * Leverages deep expertise in business strategy to support the audit function and the organization with actionable… more
- Lumen (Raleigh, NC)
- …delivery eco-systems to understand and implement sold solutions. + Provide critical date management and escalation support to meet committed delivery ... **Preferred:** + Understanding of technical products and services + Formal project management experience + Knowledge of order process and technical side of the… more
- NTT America, Inc. (Raleigh, NC)
- …Rewarding Journeys with Us!** As a **Senior SAP Application Consultant, Materials Management /Warehouse Management ** you will lead the design, configuration and ... implementation of SAP Sourcing/Procurement and Warehouse management solutions. You will be the functional lead in this work stream. Strong skills are required to… more
- Lincoln Financial (Raleigh, NC)
- …broad implications & financial impacts of proposed solutions on operational & infrastructure support . + Serves as an escalation point for technical issue ... will be responsible for designing, developing, and implementing Master Data Management solutions. It involves working closely with business stakeholders, data… more
- Ensono (Raleigh, NC)
- …2. Describe common incidents and countermeasures, and follow proper notification and escalation procedures. 3. Utilize event management systems for logging and ... Mainframe Application Support (z/OS)Remote - United StatesJR011113 **Mainframe Application ...IT services and infrastructure. Your responsibilities will include incident management , service change management , and IT service… more
- Sumitomo Pharma (Raleigh, NC)
- …investigational and commercial products. The incumbent will provide medical safety support for safety signal management throughout product lifecycle including ... signal detection, signal validation, signal escalation , development of risk mitigation strategies and authoring of signal evaluation reports according to established… more
- Prime Therapeutics (Raleigh, NC)
- …drives every decision we make. **Job Posting Title** Senior Director Clinical Account Management - Remote **Job Description** The Sr Director of Clinical Account ... Management is responsible for providing strategic and operational leadership...to the account executive function; serve as point of escalation and accountable leader for issue resolution across clients.… more
- Xylem (Morrisville, NC)
- …solutions. **The Role:** Sensus, a Xylem brand, seeks to hire a **Technical Support Engineer** who will be part of the Technical Services group that provides ... AMI/AMR software/hardware and technical support for the three main utility markets (electric/gas/water) in...thorough understanding of our commitment to response times, call escalation procedures, and customer satisfaction. + Participate in the… more
