- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- General Dynamics Information Technology (Fairfax, VA)
- …Call Center,Call Center Quality Assurance ,Contact Center Services, Customer Service Programs, Service Quality Assurance **Experience:** 8 + ... and continuous improvement of a federal Contact Center's (CC) Quality Assurance (QA) program. GDIT is your... Analyst Advisor joining our team to improve the quality of customer service . HOW… more
- NuAxis Innovations (Washington, DC)
- **IT Service Desk Quality Assurance Manager**...to train and mentor teams on best practices in service quality and customer service ... Assurance Manager** for a Full-Time position. **Job Description** + Quality Assurance Manager (QAM) with Enterprise IT Help Desk/ Service Desk Background +… more
- Koniag Government Services (Silver Spring, MD)
- Quality Assurance Specialist Records Management Silver Spring, MD, USA Req #326 Tuesday, May 13, 2025 **Koniag IT Systems, LLC, a** Koniag Government Services ... company, is seeking a Quality Assurance Specialist Records Management to support...Specialist Records Management to support **KITS** and our government customer in Silver Spring, MD. **This position requires the… more
- CACI International (Sterling, VA)
- Network Event Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... : We are seeking an experienced and detail-oriented ITIL Network Event Management Quality Assurance Lead to ensure the highest standards of quality… more
- CACI International (Sterling, VA)
- Network Incident Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... seeking an experienced and detail-oriented ITIL Network Incident Management Quality Assurance Lead to ensure the highest...reports, etc.) + Leads efforts ensuring high performance and quality are consistent + Develop and maintain customer… more
- CACI International (Sterling, VA)
- Change Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... * * **The Opportunity** : We are seeking an experienced and detail-oriented Change Management Quality Assurance Lead to oversee the quality assurance … more
- CACI International (Sterling, VA)
- Network Incident Management Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... We are seeking a detail-oriented ITIL Network Incident Management Quality Assurance Analyst to support the continuous...align with ITIL standards and contribute to the overall quality of IT service delivery. **Responsibilities:** +… more
- Link Solutions Inc (Adelphi, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Quality Assurance Analyst to join our team at Adelphi, MD + Must be ... an active DoD Security Clearance. + Non-remote (relocation incentive available) The Quality Assurance Analyst is responsible for ensuring the highest standards… more
- Amazon (Arlington, VA)
- Description MULTIPLE POSITIONS AVAILABLE Employer: AMAZON.COM SERVICES LLC Offered Position: Quality Assurance Engineer II Job Location: Arlington, Virginia Job ... plans, test cases, and drive continuous improvements to the quality assurance processes using Internet and Web...box tests. Work closely with engineers, business owners, and customer service professionals throughout the development and… more
- TekSynap (Reston, VA)
- …FEMA's mission-critical programs and services. **RESPONSIBILITIES** + Lead, manage, and administer quality assurance efforts to enhance customer satisfaction ... collaboration between FEMA stakeholders and the OCIO through strong customer engagement and quality assurance ...of proven leadership in managing IT service quality . + Five years (5) experience with customer… more
- CACI International (Sterling, VA)
- Network Capacity Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... are seeking an experienced and detail-oriented Network Capacity Management Quality Assurance Lead to join our team....reports, etc.) + Leads efforts ensuring high performance and quality are consistent + Develop and maintain customer… more
- CACI International (Sterling, VA)
- …request fulfillment process. + Stay current with industry best practices in IT service management and quality assurance **Qualifications:** _Required:_ + ... Network Request Fulfillment Quality Assurance Analyst Job Category: Information...of network request handling and fulfillment within our IT service management framework. **Responsibilities:** + Conduct regular audits of… more
- CACI International (Sterling, VA)
- Configuration Management Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... * * * **The Opportunity** : We are seeking a detail-oriented Configuration Management Quality Assurance Analyst to join our team. The successful candidate will… more
- General Dynamics Information Technology (Chantilly, VA)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** IT Quality Assurance **Skills:** Eclipse IDE,GitHub,Python (Programming Language),Selenium ... that is challenging, impactful, and mission-critical. Join our team as a Software Quality Assurance Specialist/Applications Tester and make an impact. While you… more
- VetsEZ (Washington, DC)
- …will bring strong leadership skills, experience in contact centers, and a commitment to quality improvement in customer service . Important: This role is ... VetsEZ is seeking a Contact Center Quality Assurance Supervisor to lead a...focused on monitoring and improving customer service performance in a contact center… more
- ICF (Reston, VA)
- Description The Bilingual Quality Assurance (QA) Specialist, reporting to the Call Center Quality Assurance (QA) Supervisor, will monitor the ... with performance based contracts primarily focused on the productivity, quality and delivery of service for ICF...or equivalent required. + 6 months + Survey Research/ Customer Service Experience + Must be fluent… more
- Leidos (Columbia, MD)
- …the member of a team with the responsibility to ensure the highest quality service is provided to our customer through the generation and control of program ... of Leidos has a career opportunity for a talented ** Quality Assurance Manager** to support a program...8 years of prior relevant experience. + Experience providing Quality Management with Software Development and IT Service… more
- Capital One (Mclean, VA)
- Sr. Director, Product Management, Developer Experience - Quality Assurance **Sr Director, Product Management (PXDP65)** Product Management at Capital One is a ... quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and… more
- Cardinal Health (Washington, DC)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more