- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) Our Service Desk Incident Manager will be responsible for ensuring… more
- CACI International (Chantilly, VA)
- Integrated Service Center (ISC) Incident Manager ...role is critical to the success of a 24x7 service desk operation and is ideal for professionals ... Opportunity:** CACI is seeking a highly motivated and detail-oriented Integrated Service Center (ISC) Incident Manager to join our team supporting a… more
- NuAxis Innovations (Washington, DC)
- **IT Service Desk Quality Assurance Manager ** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on ... Assurance Manager (QAM) with Enterprise IT Help Desk / Service Desk Background + The...& Problem-Solving:** + Expertise in analyzing ticket trends, resolving incident escalations, and optimizing workflows to improve service… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in **the DC, Maryland, and Virginia (DMV) area** ... . This role is responsible for managing the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and event and … more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in the **DC, Maryland, and Virginia (DMV) area** ... . In this role you will manage the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and event and incident … more
- NTT America, Inc. (Ashburn, VA)
- …the 24 x 7 x 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES & RESPONSIBILITIES** + ... and thrive. **Your day at NTT DATA** Provide customer service , troubleshooting, as well as incident escalation...hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates with… more
- Link Solutions Inc (Frederick, MD)
- …CCNA Security, GICSP, GSEC, SSCP, etc.). + 5-7 years experience within a Help/ Service Desk environment. + Experience with remote connection and troubleshooting ... Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Senior-Level) to join our team in...service teams to ensure a timely response to service requests and incident tickets. Become an… more
- TEKsystems (Washington, DC)
- TEKsystems is seeking IT individuals to provide hybrid (50% DC/remote) IT Help Desk Support to the United States House of Representatives . The opportunities are ... Top Skills' Details * Five (5) Years' Experience using BMC Remedy Incident , Change or Knowledge Management (ServiceNow, Footprints) * Three (3) years minimum… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Bench Clearance: Eligible... by the third ring. + Create a customer incident in Remedy, the call tracking software for every ... procedures. + Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements. +...and 8 years relevant support experience + Superior customer service skills a must; strong desire to provide the… more
- Washington Metropolitan Area Transit Authority (Washington, DC)
- …**Department Marketing Statement:** Washington Metro Transit Authority is seeking an IT Customer Service Manager who is experienced in and will be responsible ... IT Customer Support Manager Job ID: 250534 Location: DC - L'Enfant...relevant experience pertaining to this role in managing help desk /call center service desk and… more
- CACI International (Chantilly, VA)
- …operating in a 24x7 environment. This role combines the responsibilities of a Service Desk Technician and Mission IT Operator, delivering both customer-facing ... Service Center Frontline Account Manager Job Category:...education. * Minimum 3 years of experience in Help Desk support, IT service desk , or… more
- TekSynap (Arlington, VA)
- …Ten (10) years' experience as a program manager . + Experience managing a 24x7x365 Service Desk of 50+ FTE + Experience managing Profit and Loss + DOD ... (WIs), and program documentation. + Lead the development and implementation of service desk strategy, quality assurance (QA) programs, and continuous improvement… more
- ProSphere Tek (Washington, DC)
- …This position is responsible for the management, coordination, and execution of all Service Desk (SD), Network Operations Center (NOC), and Network Operations & ... Oversee corrective action and problem management processes to reduce incident recurrence and enhance service reliability. +...+ Experience managing IT Operations Centers (eg, NOC, NOSC, Service Desk ) for federal or enterprise environments… more
- IAP Worldwide Services, Inc (Mclean, VA)
- Position contingent upon contract award As the Customer Service Manager , you will be responsible for providing customer service support, scheduling, ... customer service support by staffing a customer service desk to generate Products & Services...of the key management and control | The Customer Service Manager , or their approved designees, must… more
- TekSynap (Arlington, VA)
- …Five (5) years' experience as a program manager + Experience managing a 24x7x365 Service Desk of 50+ FTE + Experience managing Profit and Loss + DOD ... (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) programs,...Manager to join our team supporting DISA JSP Service Delivery. TekSynap is a fast-growing high-tech company that… more
- ManTech (Herndon, VA)
- …+ Bachelor of Science (BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of leadership experience in ... motivated, career and customer-oriented **Desktop Support Services End User Manager ** to join our team in **Washington, DC.** This... service desk support and operations. + One… more
- HealthFitness (Washington, DC)
- …and development and flexible employment opportunities. Join HealthFitness as an **Assistant Program Manager ** and play a key role in supporting our client site in ... fitness program. You will oversee day to day operations and routinely serves as Manager on Duty. You may assist with development of the annual budget, strategic… more
- General Dynamics Information Technology (Fairfax, VA)
- …Services Directorate consist of two teams: the Business and Finance Team and the Service Desk . + The Business and Finance Team serves as mission support ... other CIO directorates to forecast spending over the next five years. + The Service Desk Team provides essential support services to the organization. They act… more
- IAP Worldwide Services, Inc (Mclean, VA)
- As the Customer Service Manager , you will be responsible for providing customer service support, scheduling, processing requests, and assistance with ... customer service support by staffing a customer service desk to generate Products & Services...of the key management and control . The Customer Service Manager , or their approved designees, must… more
- Marriott (Bethesda, MD)
- …data centric continuous improvement model in partnership with other ITSM Practice Owners, Service Desk Leaders, SRE Leaders and various other departments and ... Remotely?** Y **Position Type** Management **Job Summary** The Senior Manager of ITSM Data and Analytics is part of...help drive transformation across our product teams leveraging IT Service Management data such as incident , problem,… more