- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... You will ensure ensures that all phases of help desk support are properly coordinated, monitored, logged,...and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step… more
- General Dynamics Information Technology (Washington, DC)
- …today is safe and tomorrow is smarter. Our work depends on you joining our team. **HOW A SERVICE DESK SUPPORT SENIOR WILL MAKE AN IMPACT.** + O&M ... **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Service Desk Support Sr with GDIT. A career in enterprise IT… more
- NTT America, Inc. (Ashburn, VA)
- …and other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates with third party vendors ... 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing**...high priority incidents or requests to appropriate personnel or support groups for timely resolution. + Verifies that suggested… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented ** Senior Service Desk Manager** to join our team in **the DC, Maryland, and Virginia (DMV) area** ... Business Administration or a related field + 8+ years of experience in service desk operation, leading IT support teams and delivering high-quality end-user … more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented ** Senior Service Desk Manager** to join our team in the **DC, Maryland, and Virginia (DMV) area** ... . In this role you will manage the entire service desk operation for network, cloud/platform/system/application, and...Tier 0 - 2 (and select Tier 3) operations support . This role also works closely with staff and… more
- Link Solutions Inc (Frederick, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst ( Senior -Level) to join our team in support ... Security Clearance + Non-remote (relocation incentive available) The Help Desk Support Analyst will support ...GSEC, SSCP, etc.). + 5-7 years experience within a Help/ Service Desk environment. + Experience with remote… more
- Arena Technical Resources, LLC (Washington, DC)
- …Supervising the Service Desk Analysts and Senior Service Desk Analysts, providing guidance and support to ensure that they are able to provide ... managing the day-to-day operations of the service desk , ensuring that all requests for support ...IT department to ensure that the service desk is able to provide effective support … more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …of the local Service Desk Lead as part of an integrated service desk and end-user support team. Required Qualifications: * Experience: Minimum of ... Service Desk Technician - Intermediate Clearance... Service Desk Technician - Intermediate Clearance Required: Active Secret...3 to 5 years in IT support or related help desk environments *… more
- GovCIO (Washington, DC)
- …and service requests, ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly escalate issues ... USD $58,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/tier-1- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5201_ **Category** _IT… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve ... respond to Tier 1 and 2 tickets onsite in support of a live, production technology. The role involves...using provided knowledge articles when appropriate. Escalates to more senior team members as appropriate. + Assists with monitoring… more
- Leidos (Arlington, VA)
- …assistance, automatic data processing support , hardware exchange, and repair service support . Assisting with reporting network performance metrics using ... **Description** The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …Develops and maintains technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Participates in ... As a Help Desk Analyst within the Defense Army Account's ITSM...team, you will be at the forefront of technical support , playing a crucial role in maintaining the efficiency… more
- Insight Global (Mclean, VA)
- …looking for a skilled and enthusiastic IT professional to deliver high-quality customer service that enhances the productivity of our colleagues on projects and in ... professionalism and pride in a fast-paced challenge-rich working environment. Provide support to employees of all companies and partners with technology issues… more
- CACI International (Washington, DC)
- Senior eDiscovery Relativity Trainer Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular ... support for the Relativity software program. As a Senior eDiscovery Relativity Trainer, you will create and provide...support . * Trains staff and sets up help desk staffing schedules. * Organizes, prepares, schedules and conducts… more
- GovCIO (Arlington, VA)
- …and will be a fully onsite position. **Responsibilities** + Provide outstanding support desk -side support , regularly scheduled backups, network storage ... (IT Specialist) with an active Secret clearance to provide outstanding desk -side support , regularly scheduled backups, network storage allocation, and… more
- Deloitte (Arlington, VA)
- …for this role ends on 6/30/2025. Responsibilities/Here is What You Will Do: Deal Desk Support , Contracting and Negotiations + Assist with deal desk ... good business practices. Ongoing and Post Execution Risk Management and Contracting Support + Assist with ongoing contracting, risk management and mitigation … more
- GovCIO (Washington, DC)
- …use of hardware and software **Qualifications** + Bachelor's with 5-8 years of IT Service Desk support experience (or commensurate experience) + Clearance ... **Overview** GovCIO is currently hiring for a Senior Computer User Support Specialist to support our USSS Network Operations and Security Center (NOSC)… more
- ManTech (Laurel, MD)
- …new releases and models. Must be able to create accounts, reset passwords, and provide help desk customer service via phone, or tickets. + Must be able to work ... ManTech is seeking a motivated, career and customer-oriented ** Senior ** **Systems Engineer** , with a focus on Cisco Networks to join our team in **Laurel, MD** .… more
- ManTech (Chantilly, VA)
- …Qualifications:** + Bachelor's degree or an additional 4+ years of relevant experience in a customer support or service desk role + 5+ years of experience in ... for Identity, Access, and Credentialing within a customer-facing service desk environment + Resolving ServiceNow and...IT customer service support environments + Strong troubleshooting skills… more
- Serco (Washington, DC)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... be on a dynamic team providing technical and programmatic support to the VIRGINIA Class Submarine Program Office (PMS450)...concerns to the PMS 450 Program Manager and other senior officials on complex issues.. + Develop close working… more