- GAP Solutions Inc (Richmond, VA)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... overall execution and oversight of the HSI Tip Line Call Center contract. The DPM serves as the alternate...contract personnel. + Assist in implementing and maintaining the Quality Control Plan (QCP) and performance metrics. + Monitor… more
- GAP Solutions Inc (Richmond, VA)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... and performance issues related to the HSI Tip Line Call Center contract. The PM is responsible for ensuring...and other government stakeholders. + Develop, implement, and monitor Quality Control Plans (QCP) and performance metrics. + Coordinate… more
- GAP Solutions Inc (Richmond, VA)
- …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... reports of criminal or suspicious activity. Jr. CSRs serve as frontline call handlers, responsible for responding to calls and web tips, recording information… more
- Humana (Richmond, VA)
- …uniquely positioned to put those customers at the center of everything it does. Call Quality Professionals (CQP2) provide information that will assist in the ... Team (CST). Prior to supporting agents, CQP2 complete Medicare Certification, Call Quality Certification, and technology training (Mattersight, MARx, Genesys,… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …training for BPO Quality Assurance personnel. + Reviews metrics to ensure call quality standards are being met with respect to timeliness and resolution. ... Responsible for the administration of the quality monitoring program and quality assurance...implementing test scripts for service rehearsal testing. + Maintains professional and technical knowledge in the field by reviewing… more
- Humana (Richmond, VA)
- …sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our ... Advancement team is searching for a Senior Strategy Advancement Professional focused on continuous improvement and optimization across omnichannel transformation… more
- Humana (Richmond, VA)
- …of our caring community and help us put health first** The Sales Support Professional 1 provides timely and effective sales administrative support to assist with the ... acquisition or retention of customers. The Sales Support Professional 1 work assignments are often straightforward and of...updates ( Launch my Group (LMG) + Attend Implementation call + Partner with and provide support to brokers… more
- Eaton Corporation (Richmond, VA)
- Eaton's ES AMER ESS division is currently seeking a Senior Compliance Professional . The expected annual salary range for this role is $83250.0 - $122100.0 a year. ... Electrical Critical Power Solutions Division is currently seeking a Senior Compliance Professional . This hybrid role requires residency within 50 miles of either our… more
- Lambert's Cable Splicing Company, LLC (Mechanicsville, VA)
- **Discover a more connected career** At Lamberts Cable Splicing, as a Quality Control Field Technician, you'll ensure that construction or installation work meets ... document findings, and collaborate with teams to implement improvements and maintain high- quality outcomes **Connecting you to great benefits** + Weekly Paychecks +… more
- Cardinal Health (Richmond, VA)
- …your work shift. Excellent phone and customer service skills with a focus on quality , empathy and first call resolution. + Previous experience working in a ... various communication channels including written communication, verbal communication, fax, call /phone, email, text, web, and other platforms. Place inbound orders… more
- Cardinal Health (Richmond, VA)
- …order issues, researching accounts and providing resolutions in a high-volume call center. The Representative II, Customer Service Operations processes orders for ... interest in the speaker + Ability to handle high call volumes consistently throughout the workday that range in...order placement process + Maintain a positive, empathetic, and professional attitude toward customers and co-workers at all times… more
- EFI Global (Richmond, VA)
- …and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts(R). Each of our more ... than 700 professional engineers, fire investigators, architects and scientists was selected for their technical proficiency, in-depth industry knowledge and… more
- Veterans Affairs, Veterans Health Administration (Richmond, VA)
- …for professional growth with work-life balance. Shared after hours on- call responsibility. Department description: Geriatrics and Extended Care (GEC) service has ... national task force. Participates in Committees, Root Cause Analysis and Quality Improvement projects. Completes Ongoing Professional Practice Evaluations and… more
- Carrington (Richmond, VA)
- …such as penetration, right party contact rate, abandonment rate, compliance and quality testing. + Perform actions required to maximize production within the dialer ... communicate on a regular basis to business units overall routing and call flow design for inbound/outbound IVRs, campaigns, system and project health, including… more
- CenterWell (Richmond, VA)
- …in our team-based care environment. We are a value based care provider focused on quality of care for the patients we serve. Our care team consists of Doctors, ... Pharm D, Care Coach Nurses, Medical Assistants, Behavioral Health, Specialists, Quality Based Coders, Referral Coordinators and more. Our approach allows us… more
- EFI Global (Richmond, VA)
- …and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts(R). Each of our more ... than 700 professional engineers, fire investigators, architects and scientists was selected...round, you will receive an e-mail notification or phone call from a recruiter to schedule an initial … more
- EFI Global (Richmond, VA)
- …and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts(R). Each of our more ... than 700 professional engineers, fire investigators, architects and scientists was selected...losses in the assigned area of responsibility and manages quality control.** **Surveys losses and loss scenes at residential… more
- CoStar Realty Information, Inc. (Richmond, VA)
- …all aspects of the organizations property catalogue and services to ensure internal quality standards are met. CoStar Group (NASDAQ: CSGP) is a leading global ... The Service Assurance Associate is responsible for measuring activity and assessing the quality of service delivered by any representative from CoStar Group. In this… more
- Fujifilm (Richmond, VA)
- …behalf of customers and company personnel in compliance with the company's quality procedures. Assist with TAC Support. **Company Overview** At FUJIFILM Healthcare ... each training event. + Provides on-going support to resolve application related and image quality concerns on both a product and system level. + Works closely with… more
- GE HealthCare (Richmond, VA)
- …all accounts within the assigned area. + When trained, able to share on- call responsibility. + Document all repair actions and submit reports/summaries according to ... to be available ""after hours"", or work a rotating On- Call schedule, including weekends, for critical issues and coverage,...weekends, for critical issues and coverage, as necessary. + Quality -Specific Goals: + Aware of and comply with the… more
