- Home Depot (Ashland, VA)
- …a safe opening and closing process . They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. This ... execution of store standards across the entire store, including customer service, department readiness, and operational process ....running smoothly. At times, CXMs may be the only Manager available and will be expected to make business… more
- Wilson Language Training (Richmond, VA)
- Senior Customer Success Manager **Department:** Customer Experience **Location:** Here at Wilson Language Training, we are committed to working together for ... is growing and is looking to hire a Senior Customer Success Manager . Our company is growing...and team succeed + 10+ years of experience in Customer Success, Account Management , or related roles,… more
- Home Depot (Richmond, VA)
- …and communicating to associates. ASM's in Training will also learn the performance management process , to include semi-annual review of associate performance and ... how to execute the associate disciplinary process when necessary. + Operations Management to...also learn how to support stock integrity through inventory management processes. **Direct Manager /Direct Reports:** + ASM's… more
- iCIMS (Richmond, VA)
- **Job Overview** We are seeking a strategic and experienced Manager , Project Management to lead a team responsible for orchestrating the successful delivery of ... to align teams around shared goals to ensure exceptional customer experiences. This is a people leadership role that... experience and the scalability of our services. As Manager , Project Management , you will drive alignment… more
- Avnet (Richmond, VA)
- …one area. + Complexity is high (territory/account, products/services, sales or account management process ). Requires developed sales expertise across a defined ... and reports results of various program impact for identified customer (s) notifying the account manager of success, issues and future growth plan strategies. +… more
- Polaris Industries (Richmond, VA)
- …experiences that empower us to THINK OUTSIDE.** The Polaris District Retail Manager (Richmond, VA) will deliver world-class value to Polaris consumers and dealers, ... our market leader position, scale, and resources to drive leading customer experience, profitable growth and effective, efficient OEM-dealer interactions. The… more
- GAP Solutions Inc (Richmond, VA)
- …the alternate point of contact for the CO and COR when the Program Manager is unavailable. + Support management of staffing, scheduling, and performance ... law. **SCOPE** The HSITL has a requirement for remote Customer Service Representatives to augment current federal staff. The...and processing web tips. They will review, analyze, and process tips for further action. The HSITL operates around… more
- GAP Solutions Inc (Richmond, VA)
- …and customs law. **SCOPE** The HSITL has a requirement for remote Customer Service Representatives to augment current federal staff. The contractors will be ... expected to provide customer service and interpersonal communication skills to support the...and processing web tips. They will review, analyze, and process tips for further action. The HSITL operates around… more
- Ralliant (Richmond, VA)
- **Job Title: Strategic Account Manager (SAM)** **Reports To:** Vice President, Commercial Operations **Location:** Remote - Location near assigned customer (s) ... Dallas, TX (preferred) **Role Summary / Purpose Statement** **The Strategic Account Manager (SAM) serves as the trusted, primary interface with key customers,… more
- Ralliant (Richmond, VA)
- …key performance indicators (KPIs), including turnaround times, quality metrics, and customer satisfaction scores. + Identify and implement process improvements ... Job Title: Field Services Manager (Permanent Onsites and Remote Teams) Job Summary:...ISO9001, 17025 accreditations, ANZ540.1, AS9100 and other auditing bodies. Customer Relationship Management + Act as the… more
- LGG Industrial (Richmond, VA)
- …preferred; will consider equivalent work experience + Ability to use sales process to uncover customer objections/concerns, and determine appropriate solutions + ... more information, please visit www.lggindustrial.com **Role Profile** **Position:** ?Account Manager **Job Location:** ?Richmond, VA **Job Type:** ?Full-Time **Status:**… more
- Commvault (Richmond, VA)
- …Collaborate with cross-functional teams to align marketing efforts with Sales, Product Management , Product Marketing and Customer Marketing + Manage growth ... insights that drive optimization decisions. You have direct experience in campaign management and optimization, and are skilled in managing external agencies to… more
- Ralliant (Richmond, VA)
- …+ Maintain pipeline opportunities and log all activity in the designated customer relationship management (CRM) system. + Participate in ongoing training ... You will be responsible for developing and implementing new customer acquisition strategies that purposefully grow revenue by acquiring...new logo customers and working with a Key Account Manager to expand revenue with existing customers. Do you… more
- Parexel (Richmond, VA)
- …does not include any direct medical advice on patient care or management + Communicate with relevant sponsor counterparts on challenges and accomplishments related ... Ensure client needs and concerns are addressed to ensure customer satisfaction - Actively listen to, solicit and address...and propose /execute remediation plan in coordination with line manager and Project Leader in case of client dissatisfaction… more
- CommScope, Inc. (Richmond, VA)
- …expertise, excellent communication abilities, and a track record of success in customer or partner-facing roles. Preference will be given to candidates familiar with ... competitively position RUCKUS solutions. + Assist the Territory and/or Partner Account Manager in driving revenue and selling solutions to achieve target ProAV… more
- Capital One (Richmond, VA)
- Manager , Process Management - Customer Resiliency, Recoveries Team (Hybrid) **Do you get excited about process management and creative problem ... are seeking a highly skilled and proactive ** Manager , Process Manager ** to support our Customer Resiliency, Recoveries Process Management team.… more
- Capital One (Richmond, VA)
- Sr. Associate, Risk Manager , Customer Identity Management Team **As a Sr. Associate, Risk Manager on the Customer Identity Management Team, you ... process improvements and or redesign initiatives for our customer identity L2. You will collect and analyze data...+ **At least 2 years of experience in Business Process Management , Project Management , Relationship… more
- Capital One (Richmond, VA)
- Principal Associate, Process Manager - Customer ...our Customer Resiliency, Recoveries Process Management team. As a Process Manager ... to having a direct impact and showing us your Process Management skills?** **Here are some of...regularly worked. Richmond, VA: $93,400 - $106,600 for Principal Process Manager Candidates hired to work in… more
- Capital One (Richmond, VA)
- …upon number of hours to be regularly worked. McLean, VA: $126,700 - $144,600 for Manager , Process Management Richmond, VA: $115,200 - $131,500 for Manager ... strategic initiatives while reducing risk and improving associate and customer experiences. The Manager will help develop... Management Wilmington, DE: $115,200 - $131,500 for Manager , Process Management Candidates hired… more
- Ryder System (Richmond, VA)
- …by clicking here (http://ryder.com/job-applicant-privacy-policy) ._ **Job Description** : **Summary** The Customer Insights & Data Analytics Manager plays a ... must be comfortable at all levels of big data management including sourcing, vetting, analyzing, and reporting. They must...manager should be able to identify and recommend process improvements. Also, this individual will support the ongoing… more
